Hi George,
You can run a basic query with your queueId:
{
"filter": {
"type": "or",
"predicates": [
{
"type": "dimension",
"dimension": "queueId",
"operator": "matches",
"value": "xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"
}
]
}
}
Then, have a look on these details:
{
"metric": "oOnQueueUsers",
"qualifier": "INTERACTING",
"stats": {
"count": 7
}
},
{
"metric": "oOnQueueUsers",
"qualifier": "IDLE",
"stats": {
"count": 1
}
},
{
"metric": "oOnQueueUsers",
"qualifier": "NOT_RESPONDING",
"stats": {
"count": 1
}
},
------------------------------
Paulo Mesquita
Spark NZ Trading
------------------------------
Original Message:
Sent: 06-01-2020 10:05
From: George Ganahl
Subject: Architect: agents availability in queue?
@Paulo Mesquita do not use do you have an example of the Body you would use for that observations query? Say, trying to find how many agents are On Queue and Idle for a specific queue?
------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 05-31-2020 03:21
From: Paulo Mesquita
Subject: Architect: agents availability in queue?
Another alternative to write your data action is to use Queue Observation:
/api/v2/analytics/queues/observations/query
------------------------------
Paulo Mesquita
Spark NZ Trading
Original Message:
Sent: 05-21-2020 08:38
From: Melissa Bailey
Subject: Architect: agents availability in queue?
There is an idea for it https://purecloud.ideas.aha.io/ideas/CLSELF-I-33 but it's still in community review. Vote for it.
As a workaround, you can write a data action to fetch the queue stats, see https://developer.mypurecloud.com/forum/t/acd-queue-routing-based-on-if-queue-has-agents-logged-in/2499
------------------------------
Melissa Bailey
Genesys - Employees
Original Message:
Sent: 05-21-2020 08:16
From: Shwetha Ravichandran
Subject: Architect: agents availability in queue?
Hi,
Is this feature available now ?
Thanks
Shwetha
------------------------------
Shwetha Ravichandran
Pulse Services Inc.
Original Message:
Sent: 07-25-2017 10:50
From: A Contributor
Subject: Architect: agents availability in queue?
It is a roadmap item that we are hoping to deliver on this year.