Hello Mostafa,
The Genesys User Experience (UX) Research team is running a study around the topic of Inbound and Outbound campaigns.
ABOUT THE STUDY:
- Date: from December 1st to 16th
- Type of study: video chat with one of our researchers
- Length: 45 minutes
- Location: Remote – via Zoom
- Your reward: $75 USD or 5,000 GCAP Points, 1-2 weeks after participation
TO PARTICIPATE, COMPLETE THE FORM BELOW 👇
https://app.smartsheet.com/b/form/b0b0843fa7194654aeafdde4e87a4758
If you're selected to participate, we'll email you more details about the study and set a time for your session.
IF YOU STILL HAVE QUESTIONS:
Email us at SponsorUserProgram@genesys.com
We look forward to meeting with you!
Best,
UX Research Team
------------------------------
Lais Freitas
Genesys - Employees
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Original Message:
Sent: 01-17-2020 04:39
From: Mostafa Oudderhem
Subject: Progressive dialing - delay to distribute interactions
Hi,
We have issue with Progressive Outbound Campaign, there is a big delay with distributing interactions
For example, Agent A receive the first call of the campaign, once he finish his first call, he stay long time idle (arround 3 min) before the second call arrives
Is there any way to reduce the delay between two interactions coming to agents ?
Thank you in advance.
#Outbound