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  • 1.  Click-to-dial for Genesys Desktop Application

    Posted 02-02-2022 20:27
    Is there a way to configure our Genesys Click-to-Dial for the desktop Application to call out via queue.  We need our call outs recorded, so they need to be originated from the Genesys application, within a queue.  I am not finding any way to do this ( Configure click-to-dial - Genesys Cloud Resource Center (mypurecloud.com) ) within the application, but wanted to double check with others.
    #SystemAdministration

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    Wendy
    Armed Forces Insurance
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  • 2.  RE: Click-to-dial for Genesys Desktop Application

    Posted 02-03-2022 01:32
    How do you mean from your desktop application? The link you provided looks like it references the SF Genesys widget.

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    James Power
    BuildDirect Technologies Inc.
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    Original Message


  • 3.  RE: Click-to-dial for Genesys Desktop Application

    Posted 02-14-2022 13:33
    Ignore the link as I was just trying to share the information I have found so far.  Is it possible to have click-to-dial use the Genesys Application, call out from a queue?  If yes, how do we set that up?

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    Wendy Sachen
    Armed Forces Insurance (AFI)
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    Original Message


  • 4.  RE: Click-to-dial for Genesys Desktop Application

    Posted 08-19-2022 10:25
    Hi Wendy,

    We would like to have this feature as well.  An idea (Desktop app - prompt for queue on click | Genesys Cloud Ideas Portal (aha.io)) has been submitted for this.

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    Greg Bagley
    U.S. Xpress Enterprises
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    Original Message


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