Are you asking about showing the substatus on the Agent Widgets? If so, it's on the list of items to add...
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Darlene Oordt
Sr Director, Product Management
Genesys - Employees
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Original Message:
Sent: 04-17-2020 14:23
From: Spencer Mangelson
Subject: Sub status on dashboard
Does anyone know a way to show the agent's sub status on the dashboard? We use those pretty heavily and would like to be able to view their current sub status.
#Reporting/Analytics