I am trying to configure the call flow to play an Emergency Message, if the Emergency Group is activated. I want to give the Supervisors the ability to just access User Prompts and not the Call Flow (to prevent the possibility of someone making a change that could impact the routing).
I was informed that I could use "FindUserPrompt()" function to perform this. I have configured the "Evaluate Schedule" to see if the message is activated and then have the Find User Prompt function next. I configured [Find User Prompt >>User Prompt Name [configured FindUserPrompt ("Emergency_NA"), but am unsure of what needs to be in the User Prompt Result field.
After this, it is my assumption that a Play Audio command is needed to actually play the prompt.
I am very new to this and just unfamiliar enough with the call flow scripts. We have a Lab setup so I am not impacting my production system. Can anyone point me in the right direction?
#ArchitectureandDesign------------------------------
John Anaya
Amdocs Management Limited
UC - Voice/Video Team Lead NA
john.anaya@amdocs.com------------------------------