That's going to depend on your own business requirements around call load balancing, any requirement to integrate to other systems, security (PCI compliance) etc.
Using Cisco as an example it's also going to depend on if you're looking to route directly from say a CUBE to the Edges, or whether you want calls to go via something like CUCM first. In each case you'll end up wanting one or more trunks configured in Genesys Cloud pointing to either the CUBES or to Publishers/Subscribers.
Bottom line is that each organisation is probably going to have their own unique architecture/design requirements which you should gather first and then work towards a design based on those requirements.
I've got organisations built that connect CUCM to Genesys Cloud via a single SIP trunk configured in CUCM that contains the IP addresses of each Edge as destination. The associated trunk on the Genesys Cloud side has the IPs of each CUCM node added in the SIP proxies list. You can then also create separate trunks specifically to each CUCM node so you can test outbound calling through specific parts of the cluster.
Then I've also had organisations built where the call goes as far as CUBEs and from there via dial peers, profiles, server groups etc you control sending inbound calls across to a list of Edges and likewise accept "outbound" calls from any Edge to in turn pass out to the SIP carrier/PSTN.
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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 10-18-2021 17:13
From: Derek Cooke
Subject: Looking for detailed configuration guide for setting up on-prem edge with a internal PBX
We are trying to understand the configuration settings required to setup on-premise PBX integration for ether Avaya, Cisco or Asterisk.
#Integrations
#Outbound
#SIP/VolP
#SystemAdministration
#Telephony
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Derek Cooke
Upland Software
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