We are a bank, so my thinking has been for customer accounts.
So some customers might have 2-3 bank accounts, some have 10+, House Savings, Spending Accounts etc etc
So for chatbot the idea is to fetch a list of accounts and balances from the backend, populate the slot with accounts and present their account names or numbers as cards for them to select from. From there we can of course do all sorts of things, read out balances for the selected acount, transfer money etc.
Think there is a max of 10 cards currently, so yeah might need to work around that for larger lists.
But that is at least what my initial thinking has been.
Keen to hear what other people have planned.
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Anton Vroon
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Original Message:
Sent: 02-02-2022 00:39
From: Robert Wakefield-Carl
Subject: What are you use cases for Dynamic Slots
As you may have heard on the roadmap session, Bot Flows will soon have dynamic slots which will allow slot utterances to be matched against a dynamic list of words or phrases. I am interested in how you expect to use these in your own Bots. For me, a simple example is for state lookup. I can have a list of all the states and have it match against them (currently, we are limited to only 50 entries in a slot), but that is a static list. Another idea is toppings on a pizza based on location or inventory.
When it comes to new features, they are great, but how they actually get used is what fascinates me and will help Genesys create even better ones.
Bring on your ideas and let us know your ideas for dynamics slots.
#Roadmap/NewFeatures
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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