PureCloud's Platform API has a suite of methods available for managing Outbound Dialing campaigns, which is how we are planning to manage our Patient Inventory IVR process.

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Santiago Torres
Nxstage Medical, Inc.
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Hello Santiago,

I appreciate your comprehensive post!  We've heard the same feedback from others.  Feel free to vote for this enhancement request at the link below:

https://genesys.ideas.aha.io/ideas/CLPLA-I-332

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Chad McCormick
Genesys - Employees
Sr. Product Manager
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Original Message:
Sent: 08-24-2018 15:09
From: Santiago Torres
Subject: Outbound Campaign

PureCloud's Platform API has a suite of methods available for managing Outbound Dialing campaigns, which is how we are planning to manage our Patient Inventory IVR process.

An outbound campaign is associated to a ContactList (the people who will be called), and there is another part, the Call Response, which manages how the call proceeds (the IVR).  The Call Response is also associated to the ContactList.

As our business model is to call each patient (potentially) multiple times, but stop if they provide us with their inventory / order information, that contact list will change every day.  Manually uploading new lists and configuring the Campaign(s) every day is a large and error-prone task.

The Platform API has DELETE methods to:

1. Delete a Contact List completely, or
2. Delete a single Contact from a list, or 
3. Delete multiple contacts from a list

For #s 2 and 3, the ContactList entry/row Id for each Contact must be specified in the URL for the HTTP DELETE request.

It would be extremely beneficial to have a single method to delete / clear / reset all the Contacts from the list, while maintaining the list to receive new entries.  As it happens, it is quite difficult to construct that URL from Salesforce.  I can get all the data, but assembling it into a valid URL string is .. trying.

I would like to request a new DELETE method resembling something like this for this purpose: 

/api/v2/outbound/contactlists/{contactListId}/contacts/all

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Santiago Torres
Nxstage Medical, Inc.
------------------------------

Hello Santiago,

 

The Genesys User Experience (UX) Research team is running a study around the topic of Inbound and Outbound campaigns. 

ABOUT THE STUDY:   

• Date: from December 1^st to 16^th
• Type of study: video chat with one of our researchers 
• Length: 45 minutes
• Location: Remote – via Zoom 
• Your reward: $75 USD or 5,000 GCAP Points, 1-2 weeks after participation

      

TO PARTICIPATE, COMPLETE THE FORM BELOW 👇

https://app.smartsheet.com/b/form/b0b0843fa7194654aeafdde4e87a4758

 

If you're selected to participate, we'll email you more details about the study and set a time for your session. 

   

IF YOU STILL HAVE QUESTIONS:   

Email us at SponsorUserProgram@genesys.com

    

We look forward to meeting with you!  

 

Best,

UX Research Team

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Lais Freitas
Genesys - Employees
------------------------------

Original Message:
Sent: 08-24-2018 15:09
From: Santiago Torres
Subject: Outbound Campaign

PureCloud's Platform API has a suite of methods available for managing Outbound Dialing campaigns, which is how we are planning to manage our Patient Inventory IVR process.

An outbound campaign is associated to a ContactList (the people who will be called), and there is another part, the Call Response, which manages how the call proceeds (the IVR).  The Call Response is also associated to the ContactList.

As our business model is to call each patient (potentially) multiple times, but stop if they provide us with their inventory / order information, that contact list will change every day.  Manually uploading new lists and configuring the Campaign(s) every day is a large and error-prone task.

The Platform API has DELETE methods to:

1. Delete a Contact List completely, or
2. Delete a single Contact from a list, or 
3. Delete multiple contacts from a list

For #s 2 and 3, the ContactList entry/row Id for each Contact must be specified in the URL for the HTTP DELETE request.

It would be extremely beneficial to have a single method to delete / clear / reset all the Contacts from the list, while maintaining the list to receive new entries.  As it happens, it is quite difficult to construct that URL from Salesforce.  I can get all the data, but assembling it into a valid URL string is .. trying.

I would like to request a new DELETE method resembling something like this for this purpose: 

/api/v2/outbound/contactlists/{contactListId}/contacts/all

------------------------------
Santiago Torres
Nxstage Medical, Inc.
------------------------------