Hello @Maisey Harris
My customer want to the agents can see the field DNIS, ANI in the "My interactions" view
I use this api
/api/v2/analytics/reporting/settings
{
"piiMaskingEnabled": false,
"queueAgentAccessObfuscation": true
}
For desactivate the pii masking and after it, I asked to agent made some calls and the ANI y DNIS continue like ********
My question: Is possiblem that option "pii masking" will be desactivate
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Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
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Original Message:
Sent: 08-22-2022 09:37
From: Maisey Harris
Subject: Limited PII masking in Performance views and exports - where is it?
Hi Peter,
This is where we've added support for PII masking:
- Custom Dashboards
- Remote column
- Queue Activity Detail
- Remote column in agent table
- Remote column in Waiting table
- Remote column in Interacting table
- Scheduled Callbacks
- Callback Number
- ANI
- Content Search
- ANI
- DNIS
- Interactions / Queue Interactions / Agent Interactions
- ANI
- DNIS
- Session DNIS
- To
- From
- Remote
Hope that helps!
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Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 08-19-2022 12:56
From: Peter Stoltenberg
Subject: Limited PII masking in Performance views and exports - where is it?
Hi Maisey,
Is there any documentation on exactly which views the PII will be masked on? From my digging around it looks like it is really only applicable to the Agent Performance Views. I've looked in the resource center and didn't notice anything detailing which views it's applicable on.
Thanks,
Peter
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Peter Stoltenberg
Avtex Solutions, LLC
Original Message:
Sent: 02-08-2022 14:27
From: Maisey Harris
Subject: Limited PII masking in Performance views and exports - where is it?
Yes, that's working its way out. We apologize for not having it ready in the API explorer from the start.
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Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 02-08-2022 14:24
From: Brad Murlin
Subject: Limited PII masking in Performance views and exports - where is it?
Will this endpoint be added to the API explorer on the dev center? It'd be nice to have access to toggle without wiring and loading up Postman for a 2-second task.
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Brad Murlin
Zillow, Inc.
Original Message:
Sent: 02-03-2022 10:09
From: Christopher Bosken
Subject: Limited PII masking in Performance views and exports - where is it?
Thank you for the feedback Robert.
Currently this feature is API-only, and I did not make sure that our development center documentation on enablement would go live at the same time as the underlying API, that was my mistake. I will add more information to the resource center about how to enable this feature.
Generally I'll also make sure that API-first or API-only features get more explicit and clear directions in the resource center on how to enable.
Thanks again,
Chris
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Christopher Bosken
Genesys - Employees
Original Message:
Sent: 02-02-2022 10:30
From: Robert Wakefield-Carl
Subject: Limited PII masking in Performance views and exports - where is it?
I appreciate features like this popping up in the roadmap and feature releases, but we REALLY need to know how to utilize them. I may be missing something here, but I could not find ANY way to turn this feature on. Did anyone find it?
Genesys, can you possibly ensure there is clear information accompanies these features?
#Reporting/Analytics
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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