Hi Mariano,
> Do you know by any chance if this only regards FB or if twitter will work too?
Currently the public / social plan is only for Facebook. Twitter is making some API changes and we're in the process of determining how we can best support these changes for social functionality.
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R. J. Smith
Genesys - Employees
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Original Message:
Sent: 12-14-2020 09:50
From: Mariano Martinez
Subject: Facebook/Twitter integration with genesys cloud
Thank you very much R J
I was able to connect with fb without any issue, i'm still waiting if the customer wants this integration or if he prefers to wait for more functionality. With the information you just provide now i can make a more educated estimation regarding the public posts.
Do you know by any chance if this only regards FB or if twitter will work too?
Thanks again for your response.
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Mariano Martinez
Interaxa S.A.
Original Message:
Sent: 12-14-2020 09:42
From: R. J. Smith
Subject: Facebook/Twitter integration with genesys cloud
Hi Mariano,
All the information you would need to set up Facebook Messenger and Twitter integrations is available in the Resource Center. Messenger is fairly simple to set up - you simply need to be an Admin of a Facebook Page you want to connect, and log into Facebook through the Genesys Cloud Admin UI. Twitter requires that you create an App for API access, and your credentials are imported into Genesys Cloud.
We are laying the groundwork for Facebook Public / Social posts and aim to support this in 2H 2021. We are looking into Instagram currently, though the API is still in early access. We expect to be able to access the IG-Direct API sometime in Q1 2021 to start the work and be able to support IG by end of Q2.
Best wishes,
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R. J. Smith
Genesys - Employees
Original Message:
Sent: 12-11-2020 06:01
From: Rogier Thomas
Subject: Facebook/Twitter integration with genesys cloud
hi Mariano,
did you had an answer regarding Instagram Direct received?
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Rogier Thomas
Cloudoe BV
Original Message:
Sent: 11-12-2020 10:00
From: Mariano Martinez
Subject: Facebook/Twitter integration with genesys cloud
Hi there i'm about to start a twitter and FB integration with my customer gensys cloud org, but i was wondering if there's anything i need to know besides the help site when it comes to requirements to have it working.
Is there any facebook wall and/or twitter wall receiving those messages in the roadmap?
what about instagram?
does the integration work with facebook business suite?
thanks and kindest regards
#ArchitectureandDesign
#DigitalChannels
#Routing(ACD/IVR)
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Mariano Martinez
Interaxa S.A.
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