I apologize for the delay but I made sure that we're tracking this request now and are discussing this with Product Management.
Original Message:
Sent: 04-27-2022 05:14
From: James Dunn
Subject: Performance reports scheduled exports issues??
Hi Maisey,
One of the biggest requests for us is to be able to edit the recipient list for scheduled exports sent to email addresses.
It's frustrating for our managers to have to rebuild their exports if a new member of the team joins.
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James Dunn
Pitney Bowes Inc.
Original Message:
Sent: 04-26-2022 09:09
From: Maisey Harris
Subject: Performance reports scheduled exports issues??
Thanks for the clarification; that's helpful to know about changing the scheduled time. I've not heard of that idea yet and am not seeing any in the Ideas portal; are there other items you'd want to edit as well or just the schedule?
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Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 04-25-2022 17:34
From: Andrew Doller
Subject: Performance reports scheduled exports issues??
Hi Maisey,
The report didn't run as scheduled.
AS for updating the times of the schedules - currently once you set a schedule time you cannot change it - you would have to delete it and create a new one. I believe a feature to edit the schedule would be very helpful.
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Andrew Doller
Aioi Nissay Dowa Insurance Australia Pty Ltd
Original Message:
Sent: 04-25-2022 17:26
From: Maisey Harris
Subject: Performance reports scheduled exports issues??
Hey Andrew,
Can you clarify what you mean by updating the existing times for reports?
Also, when you say your report failed, do you mean that it didn't run as scheduled, which is the known issue, or do you mean that the export ran but the execution failed?
Thanks,
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Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 04-25-2022 16:39
From: Andrew Doller
Subject: Performance reports scheduled exports issues??
It would be good if we could edit the existing times on our reports...
As it stands I'd have to re-create 20+ schedules to do that. I guess that's what I'll have to do as the reports have failed again for the last 3 days.
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Andrew Doller
Aioi Nissay Dowa Insurance Australia Pty Ltd
Original Message:
Sent: 04-25-2022 10:31
From: monique morel-peseski
Subject: Performance reports scheduled exports issues??
@Maik Olk
Try to run a test report at 7 am and see if that helps? It worked for me.
- Everyone tries to run their reports at 5am and there's a huge process backlog that causes issues with reports running, or not exporting all the data in the report. (KNOWN ISSUE!)
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Monique
System Administrator
Messer LLC
Original Message:
Sent: 04-22-2022 03:10
From: Maik Olk
Subject: Performance reports scheduled exports issues??
Hi,
i have the same problem.
I also reset the scheduled exports once and it then worked for once. But again not today. I don't have a ticket yet, it's handled by my IT department. I'm still waiting for the ticket ID.
Edit: now i have a Ticket-ID 0003104978
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Maik Olk
IKEA Customer Support Center GmbH
Original Message:
Sent: 04-21-2022 17:52
From: Maisey Harris
Subject: Performance reports scheduled exports issues??
This is helpful; we'll take a look to determine if this is the same issue.
Thanks!
------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 04-21-2022 17:22
From: Andrew Doller
Subject: Performance reports scheduled exports issues??
Hey Maisey, thanks for the help!
n3005733raioinissaydowainscomau
adoller@adica.com.au
Asia Pacific (Sydney)
Hope that's what you need.
Thanks!
------------------------------
Andrew Doller
Aioi Nissay Dowa Insurance Australia Pty Ltd
Original Message:
Sent: 04-21-2022 17:15
From: Maisey Harris
Subject: Performance reports scheduled exports issues??
Hi Andrew, development is working on a fix; can you please send me your region, org ID, and user ID? I'd like to confirm you're experiencing the same issue as what we are fixing.
------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 04-21-2022 17:11
From: Andrew Doller
Subject: Performance reports scheduled exports issues??
My reports didn't run again this morning (22/4/22)- issue still seems to be active.
------------------------------
Andrew Doller
Aioi Nissay Dowa Insurance Australia Pty Ltd
Original Message:
Sent: 04-20-2022 14:52
From: Maisey Harris
Subject: Performance reports scheduled exports issues??
Thank you; I'll see what I can find out.
------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 04-20-2022 14:47
From: monique morel-peseski
Subject: Performance reports scheduled exports issues??
Hi Maisey
Case #0003102729 of last 2 days not having any reports.
Case #0003084565, Case #0003074944, Case #0003061137 as examples of the same thing happening over and over again -always previous day (Monday) login logout data.
Thanks for looking into this
------------------------------
monique
System Administrator
Messer LLC
Original Message:
Sent: 04-20-2022 13:37
From: Maisey Harris
Subject: Performance reports scheduled exports issues??
Hi Monique, can you share a case number for your most recent case? I'd like to look into the details.
------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 04-20-2022 09:43
From: monique morel-peseski
Subject: Performance reports scheduled exports issues??
Hi Ryan
Thanks for the update. However, I do not get my reports emailed and they did not run again today.
**This is really frustrating since I am opening tickets for the same/similar issues almost every month.
------------------------------
monique
System Administrator
Messer LLC
Original Message:
Sent: 04-20-2022 09:32
From: Ryan Legner
Subject: Performance reports scheduled exports issues??
Preliminary investigations show that we had failures in our email service attempting to send these reports out which has subsided. If you are continuing to have issues, please contact Customer Care for further assistance. https://genesyspartner.force.com/customercare/CustomerCareContactUs
------------------------------
Ryan Legner
Staff Product Manager, Genesys Cloud CX
Original Message:
Sent: 04-19-2022 10:34
From: monique morel-peseski
Subject: Performance reports scheduled exports issues??
Anyone else having issues with the performance reports - scheduled exports not working?
I have my saved performance reports ( agent status, agent performance and all my queues summary) scheduled to export to my inbox every day. At least once a month I am opening a ticket because data is missing ( login/ logout times in agent status) or today NO REPORTS at all.
with every ticket I open, I keep getting told it's fixed ( so far I've been told it's because everyone is running their reports at 5am and it overloads the process) they fix it and then it happens again.
#Reporting/Analytics
------------------------------
monique
System Administrator
Messer LLC
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