You may have heard about our Intent Miner capabilities that were introduced July 2021. This is a feature in Genesys Cloud CX that allows you to build intent models for native Genesys bots automatically using existing conversations -- digital or voice. We just launched a new course on Beyond that gives you a step-by-step tutorial on how to use this feature. More courses on this topic are planned so be sure to watch this space! In the meantime, you can sign up for the Intent Miner course here:
Genesys Cloud CX: AI/Bots - Intent MinerCORRECTION: WRONG LINK (sorry!). This is the correct link to the course (and I fixed the one above as well). It requires a Genesys Cloud CX Learning Subscription.
RIGHT LINK HERE#ConversationalAI(Bots,AgentAssist,etc.)------------------------------
Jane Hendricks
Genesys - Employees
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