Hi Community
in below case,
when the customer call in,
we will display announcement 1 : thank you for your calling.......
after announcement 1, we will display announcement 2 to ask customer to input account number.
our business request was that customer can directly input account number even at the beginning of announcement 1.
I try to checked Barge-in checkbox in both announcement 1 and announcement 2, but it not work as expected.
for example, I input 123456 as account number at the beginning of announcement 1 instead of during announcement 2, it will only collect 23456 as account number which miss 1.
it seems 1 used to skip announcement 1, how can I collect 123456 as input ?
#ArchitectureandDesign------------------------------
Chengcheng Zhang
FIL Fund Services (Bermuda) Limited
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