Original Message:
Sent: 08-23-2023 17:34
From: Paul Simpson
Subject: Schedule Power Campaign
Assuming it's the same as in PureConnect, the idea is that you can associate values in the contact list with skills. So, say you have agents who are licensed in particular states. You can give them a skill that corresponds to each state and then you map the values in a "State" column to the corresponding skills.
The system then only dials calls that correspond to the skills of the agent (and routes the calls to an appropriately skilled agent). Thus, if no agents are logged in with the skill for, say, California, it wouldn't dial any contact that are located in California and so on.
In PureConnect it was pretty neat, it's something we have been waiting for in Genesys Cloud.
It doesn't have anything to do with Scheduling though!
HTH
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 08-23-2023 15:03
From: Lee Smith
Subject: Schedule Power Campaign
Thanks Lais,
That sounds intriguing and we'll keep an eye out for it - could you please let me know the idea id for it so I can track it on the road map?
I'm not sure what you mean by skills-based but as long as we can set up a schedule once for a campaign that just keeps running on the required days of the week, we'll be happy :-)
Regards,
Lee.
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Lee Smith
Genesis Energy
Original Message:
Sent: 08-22-2023 10:44
From: Lais Vania Correa de Freitas
Subject: Schedule Power Campaign
Hi Lee,
Apologies for the delayed response.
We are currently building a skills-based outbound dialling feature. It will come in two phases:
- the first is Preview/ Progressive mode support.
- the second will happen next year - we'll follow up with support for Power/Progressive modes.
Hope that helps.
Best,
Laís Freitas
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Lais Vania Correa de Freitas
Genesys - Employees
Original Message:
Sent: 08-10-2023 19:50
From: Lee Smith
Subject: Schedule Power Campaign
Hi Lais, could you please advise what the outcome was of the study?
We've just started Campaigns within Genesys Cloud and would be very interested to understand what issues customers are having and what's happening to address those issues.
Thank you.
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Lee Smith
Genesis Energy
Original Message:
Sent: 12-06-2022 05:20
From: Lais Vania Correa de Freitas
Subject: Schedule Power Campaign
Hello Hussein,
The Genesys User Experience (UX) Research team is running a study around the topic of Inbound and Outbound campaigns.
ABOUT THE STUDY:
- Date: from December 1st to 16th
- Type of study: video chat with one of our researchers
- Length: 45 minutes
- Location: Remote – via Zoom
- Your reward: $75 USD or 5,000 GCAP Points, 1-2 weeks after participation
TO PARTICIPATE, COMPLETE THE FORM BELOW 👇
https://app.smartsheet.com/b/form/b0b0843fa7194654aeafdde4e87a4758
If you're selected to participate, we'll email you more details about the study and set a time for your session.
IF YOU STILL HAVE QUESTIONS:
Email us at SponsorUserProgram@genesys.com
We look forward to meeting with you!
Best,
UX Research Team
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Lais Freitas
Genesys - Employees
Original Message:
Sent: 04-30-2020 06:16
From: Hussein Alshamiri
Subject: Schedule Power Campaign
Hi All,
I'm wondering what the best way of scheduling a power campaign on PureCloud since the scheduling option is restricted with Open & End Date, unlike, CIC where you can just select the days of week and then the campaign will keep running all the time.
My scenario is that, suppose the working hours start at 9 AM and finish at 5 PM, and I want the campaign to start at 11 AM and finishes at 4 PM daily, what would be the best solution to achieve such behavior.
Thank you.
#Ask Me Anything (AMA)
#Outbound
#PlatformAdministration
#SystemAdministration
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Hussein Alshamiri
Hadef Information Technology Co.
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