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  • 1.  Outbound campaign details view No Wrap-Up details - Preview outbound campaign

    Posted 06-25-2021 12:48
    Hi,

    I can't find any explanation why there are no Wrap-Up details for the preview campaign on Outbound campaign details view
    Wrap-up codes were selected for campaign calls by agents, but in this view, it says No Wrap-up Details Available

    Can someone please provide an explanation as nothing is mentioned on the resource center regarding this?

    Thanks,

    #Outbound
    #Reporting/Analytics

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    Andrea Garaj
    Star Telecom
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  • 2.  RE: Outbound campaign details view No Wrap-Up details - Preview outbound campaign

    GENESYS
    Posted 06-29-2021 14:44
    Hi!

    That's hard to say with the amount of information posted here.  I'd recommend filing a support ticket to get to the bottom of this.

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    William Hartzell-Baird
    Genesys - Employees
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  • 3.  RE: Outbound campaign details view No Wrap-Up details - Preview outbound campaign

    GENESYS
    Posted 05-26-2022 09:45
    Hi Andrea, 

    Did you find any response on that?

    ------------------------------
    Jose Reyes
    Genesys - Employees
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