Hello,
Is it possible to use Speech Recognition to collect an identification number within the Collect Input Action? Once the number has been spoken by the caller, can we pull that number out of the flow as text in order use within our other systems.
Has anyone been able to do this?
Or.. is this unavailable?
Thanks!
#ArchitectureandDesign#Routing(ACD/IVR)------------------------------
Kymberli O'Hagan
Product Owner, Omni-Channel
Alberta Motor Association
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