Genesys Cloud - Beta HQ

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

Agentless Email Beta

  • 1.  Agentless Email Beta

    Posted 04-26-2022 09:27
    Hi,

    I have completed the form few weeks ago to have access to this beta but I didn't have any update.
    Is it normal or I did something wrong

    Regards

    Melvyn
    #BetaAnnouncement

    ------------------------------
    Melvyn Runghen
    Paxyl Solutions
    ------------------------------


  • 2.  RE: Agentless Email Beta

    GENESYS
    Posted 04-27-2022 07:04
    Hi Melvyn,

    We haven't yet released this feature, but we're targeting next week. In the next few days, you will receive an email invitation for our Agentless Email sub-community. This is where we will notify you when the feature is enabled, and this is where you can post feedback or ask questions about the feature.

    Please let me know if you have any questions in the meantime!

    Jody

    ------------------------------
    Jody Nabuurs
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Agentless Email Beta

    Posted 04-28-2022 08:05
    Hi Jody,

    Thank you for the update

    Regards

    Melvyn

    ------------------------------
    Melvyn Runghen
    Paxyl Solutions
    ------------------------------

    Original Message


  • 4.  RE: Agentless Email Beta

    Posted 05-20-2022 12:15
    Hi Jody,

    Any update on when this will be made generally available?

    Thanks!

    ------------------------------
    George Scott
    Avtex Solutions, LLC
    ------------------------------

    Original Message


  • 5.  RE: Agentless Email Beta

    GENESYS
    Posted 05-20-2022 12:19
    Hi George - as of now, we're on track for late June/early July.

    Thanks!
    Jody

    ------------------------------
    Jody Nabuurs
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Agentless Email Beta

    Posted 05-23-2022 12:05

    Hi Jody,

     

    My customer, Pitney Bowes, is very interested in this feature but they missed the beta registration.  Is there any way that early access can be given to them?

     

    Regards,

    George Scott

    Principal Client Success Manager

    e. GScott@avtex.com

    c. 617.291.0148

    d. 952.303.7114

     

    Subscribe to Avtex Thoughts

    PTO Alert: I will be on PTO from 4/18/2022 thru 4/21/2022.

     

     




    Original Message


  • 7.  RE: Agentless Email Beta

    GENESYS
    Posted 05-23-2022 14:38
    Hi George - I will send you an Email to discuss. Thanks!
    Jody

    ------------------------------
    Jody Nabuurs
    Genesys - Employees
    ------------------------------

    Original Message


  • 8.  RE: Agentless Email Beta

    Posted 05-26-2022 08:22
    Hi Jody, 

    Is there a way for us to be part of the Beta ? We're near to production deployment and this is the last feature needed. 

    Thank you.
    Regards,

    ------------------------------
    John Deletre
    Solulan
    ------------------------------

    Original Message


  • 9.  RE: Agentless Email Beta

    GENESYS
    Posted 05-26-2022 11:46
    Hi John - Yes, can you please email me at jody.nabuurs@genesys.com to discuss. Thanks!
    Jody

    ------------------------------
    Jody Nabuurs
    Genesys - Employees
    ------------------------------

    Original Message


  • 10.  RE: Agentless Email Beta

    GENESYS
    Posted 05-26-2022 11:47
    Hi George - the Email bounced. Can you email me at jody.nabuurs@genesys.com to discuss. Thanks!
    Jody

    ------------------------------
    Jody Nabuurs
    Genesys - Employees
    ------------------------------

    Original Message


  • 11.  RE: Agentless Email Beta

    Posted 06-28-2022 15:38
    Has anything changed in this Beta Jody?  I'm now getting errors about missing permissions when trying to run this manually through a Data Action - but it's talking about an agentless email permission that doesn't exist in my org.

    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 12.  RE: Agentless Email Beta

    Posted 07-05-2022 11:22
    Hi All,

    I am aware this feature is planned for release very soon although it has been put back a few times, so assuming it is too late to get beta access?  Our main question is will this use templates for the emails such as digital campaigns and give the ability to add variables/substitutions to the template or will it be a basic text outbound email?

    Thanks

    ------------------------------
    Luke Mitchell
    Connect
    ------------------------------

    Original Message


  • 13.  RE: Agentless Email Beta

    Posted 07-06-2022 17:06
    I signed up to be part of the beta for this feature, but never heard anything.  Are you saying it will be released in the next month or so?

    ------------------------------
    Brenda Wynne
    Alcon Vision LLC
    ------------------------------

    Original Message


  • 14.  RE: Agentless Email Beta

    Posted 08-03-2022 17:40
    Hello,

    Do you have update about the GA release date?

    Thank you.

    ------------------------------
    Michael Joseph Carreon
    Dexcom, Inc.
    ------------------------------

    Original Message


  • 15.  RE: Agentless Email Beta

    GENESYS
    Posted 08-04-2022 08:58
    Hi Michael,
    We are currently targeting the end of this month for a GA release.

    Thanks!
    Jody

    ------------------------------
    Jody Nabuurs
    Genesys - Employees
    ------------------------------

    Original Message


  • 16.  RE: Agentless Email Beta

    Posted 09-09-2022 18:01
    Hi Jody,

    Is there an update on the release date?

    Regards,
    Michael Carreon

    ------------------------------
    Michael Joseph Carreon
    Dexcom, Inc.
    ------------------------------

    Original Message


  • 17.  RE: Agentless Email Beta

    Posted 09-09-2022 23:38
    Hi @Michael Joseph Carreon the last update I got myself from Jody about a week ago was the target GA is end of September now.  ​

    ------------------------------
    Vaun Mccarthy
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources