Hello,
We are currently recruiting for the Support for Japanese Transcription, View, and Search Beta, scheduled to start April 20th, 2022.
This feature will provide the ability to transcribe Japanese calls. The transcripts will be viewable in the interaction pane, and will be searchable for words and phrases through content search.
In order to access this beta, you must have GC1 + WEM upgrade, GC2 + WEM Upgrade, or GC3.
Information on our Transcription, Interaction View, and Search are available here:
If you are interested in signing up for this beta, please complete this form no later than Friday April 15th, 2022: https://forms.gle/qKBNBJWi5SfdEvf37
Should you have any questions or concerns, please do not hesitate to contact me.
Thank-you,
William
#BetaAnnouncement#NowRecruiting------------------------------
William Sellier-Gomez
Genesys - Employees
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