Genesys DX (formerly Bold360)

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  • 1.  Export Articles and Variations

    Posted 01-25-2022 12:35
    Edited by Nicole VanWie 01-25-2022 12:42
    Hello,

    Is there a way to export the entire knowledge base articles with all variations and phrasings? I know that I can export the articles from the AI portal and it will pull out the first variation and the Title, however I would like the ability to keep an excel file or local database with all variations and phrasings so I can compare the variations when I am onboarding a new context value department.

    If this is available by API, please let me know the API I should be using.

    Thanks,
    Nicole

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    Nicole VanWie
    State of Arizona - City of Mesa
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  • 2.  RE: Export Articles and Variations

    GENESYS
    Posted 01-26-2022 14:56
    Hi Nicole,

    Through using APIs, there is a method to export the articles in the knowledge base. That is covered here:
    https://my.nanorep.com/api/doc/v1.html#q=export

    However, it doesn't include phrasings unfortunately in that export.

    ------------------------------
    Anthony Romero
    Genesys - Employees
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  • 3.  RE: Export Articles and Variations

    Posted 01-27-2022 14:03
    Thanks Anthony. I did end up finding an API to pull out all phrasings for articles here: /api/kb/v1/getFullArticleData. I can probably dump those into a database and match on the article ID from the API you provided above. The FullArticleData API also provides the Variation ID's for all other variations.

    One other question though - even with the variation ID from the FullArticleData, I am unable to find a method to pull in the actual variation text/body. Do you know where I could find that?

    Thanks,
    Nicole

    ------------------------------
    Nicole VanWie
    State of Arizona - City of Mesa
    ------------------------------



  • 4.  RE: Export Articles and Variations

    GENESYS
    Posted 01-31-2022 15:32
    Hi Nicole,

    You should be able to run getFullArticleData on the other variation ID to get all the info for it. That should include the body text of the variation as well.

    Please reply though if it's not working as intended.

    ------------------------------
    Anthony Romero
    Genesys - Employees
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