Genesys DX (formerly Bold360)

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  • 1.  ai reports

    Posted 04-27-2022 13:52
    Is there a way to schedule ai reports like you can schedule agent live chat reports to be delivered to your inbox?

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    Brett Gader
    Amica Mutual Insurance Co.
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  • 2.  RE: ai reports

    GENESYS
    Posted 04-28-2022 12:53
    Hi Brett,

    Great question. Unfortunately, at this time, there isn't a way to schedule AI reports so they can be delivered to your inbox.

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    Anthony Romero
    Genesys - Employees
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  • 3.  RE: ai reports

    Posted 04-28-2022 15:18
    Hi Brett,

    Its possible to implement with Genesys notifications v2.conversations.{id}.transcription or at the end of chat to send transcription to your inbox.
    Noralogix is going to release Azure EventGrid for Genesys Cloud so you will be able to handle notifications without coding.

    Best regards, Taras

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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