Minh,
As mentioned above emailed recordings should already be encrypted as part of the email function in ICBM. There are ways via ICELib or ICWS to export recordings and save them as WAV files. If you want to use the Application from Genesys that is also an option but you will need to request the application from your VAR as it is not generally available.
Thanks,
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Mark Tatera
ConvergeOne
Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
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Original Message:
Sent: 04-29-2019 21:19
From: Minh Tran
Subject: Converting of SASF to WAV and I3R email files
Hi
Have you found away to decrypt email recordings?
Thanks
Minh Tran