We are currently updating to 2022 R1 Patch 3, and we do not use Interaction Update Provider so our internal teams built installer packages to push out to users.
I am wondering if there is a way to pre-define settings for the login screen in Interaction Desktop when it is being installed, or that can be added after the install (i.e. changing registry entries) as part of the package.
By default, I would like to have the "Use Windows Authentication" box checked, specify the Server name in the "Server" field, and have "SIP Soft Phone" selected in the Station Type drop down. Our agents really struggle with these things for some reason, and if I could have this all build into our custom installer package it would help immensely.
If nothing else, I would at least like to have the server name pre-populated in the "Server" field. It looks like is defaults to "i3clientsrv" by default and I would like to have it default to our own CIC server name.
Thanks in advance!
Michael Bishop
#PlatformAdministration#SystemAdministration------------------------------
Michael Bishop
UnitedHealth Group/Optum
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