I would like to set up different audio for specific queues when agents put a call on hold. Here is the situation, when a caller selects a language the agent does not speak, the agent needs to answer the call, put it on hold, and connect an interpreter to the call. When the agent places the call on hold I need different messages to play letting the caller know the agent is getting an interpreter on the line.
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Elizabeth Jenkins
Zimmer, Inc.
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Original Message:
Sent: 05-06-2022 09:59
From: Steven Owen
Subject: On Hold By Agent Prompts
There are a couple of option but the hold music/prompts needs to be 1 continuous WAV file. You cannot have a queue messaging type flow of prompts and music for calls on hold. Were you looking to have 1 set of prompts for all agents for calls in a specific queue? Or various prompts depending on the agent?
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Steven Owen
Avtex Solutions, LLC
Original Message:
Sent: 05-05-2022 09:40
From: Elizabeth Jenkins
Subject: On Hold By Agent Prompts
Is there a way to add prompts for calls placed on hold by an agent?
#ArchitectureandDesign
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Elizabeth Jenkins
Zimmer, Inc.
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