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Queue Segmentation for Canned Responses - Coming Soon!
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6
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13 minutes ago
by
Marudhu Pandian
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New Recognition feature issue
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1
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30 minutes ago
by
Breno Canyggia Ferreira Marreco
Original post by
Amber Krueger
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Wrap Code "None"
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13
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an hour ago
by
Ryan Legner
Original post by
Joy Shewmake
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Extended Blind Transfer feature in Genesys Cloud
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2
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an hour ago
by
Brandon Weaver
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Callers hearing in-queue flow even though there are agents On Queue.
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2
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an hour ago
by
Brandon Weaver
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Policies - Wrap Up Code
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0
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an hour ago
by
Caitlyn Petrousek
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Some agents are reporting receiving two simultaneous message interactions, is this normal?
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0
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an hour ago
by
Qan T
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Upcoming Enhancement to Agent Status View - Secondary Statuses
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2
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3 hours ago
by
Greg Cole
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Email Delivery receipts in agent's reply
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2
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4 hours ago
by
Nuno Paulo
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The agent processes the sent mail and selects done,but want to send from the original email basis
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3
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4 hours ago
by
Vincent Sabolboro
Original post by
WenHao Zhang
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Upcoming Agent UI Update - Multi-contextual Panels
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48
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4 hours ago
by
Nick Argeson
Original post by
Ricky Phung
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Resporg help
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3
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5 hours ago
by
Robert Wakefield-Carl
Original post by
Amber Krueger
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Add delay between campaign call attempts when a contact has multiple phone numbers
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2
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5 hours ago
by
Jeremy Prevost
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UUI Data
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3
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5 hours ago
by
Robert Wakefield-Carl
Original post by
Adrian Rodriguez
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Analyzing Abandoned Calls : Seeking Detailed Call Data
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1
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5 hours ago
by
Robert Wakefield-Carl
Original post by
Ruud Waermoes
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Ability not to receive external calls when in ACD conversation
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1
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6 hours ago
by
Robert Wakefield-Carl
Original post by
Catherine DUPIRE
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Intent Miner and Preview Campaigns
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1
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6 hours ago
by
Robert Wakefield-Carl
Original post by
Mike McCleery
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Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
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1
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6 hours ago
by
Paul Simpson
Original post by
Saravana Kumar
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Need Assistance with In-Queue Call Flow Script for Estimated Wait Time and Callback Option
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0
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6 hours ago
by
Saravana Kumar
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Genesys Cloud CX Release Notes - June 17 2024
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0
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6 hours ago
by
Antwuan Rencher
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Is there an API that would provide in real-time a list of users in ACW?
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2
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6 hours ago
by
Ryan Legner
Original post by
Denis Villeneuve
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Delete contact from contactlists
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2
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8 hours ago
by
Adrian Rodriguez
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Email Multiple Actions threading issue
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2
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9 hours ago
by
Jody Nabuurs
Original post by
Kathryn Haines
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Deactivation of AMD for User Groups calls using remote numbers
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2
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12 hours ago
by
Robert Herms
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SIP Trunk from a Lancom Router to Genesys Cloud (BYOC)
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2
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12 hours ago
by
Robert Herms
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Quality Policies for callbacks
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1
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14 hours ago
by
Robert Wakefield-Carl
Original post by
Daniel Cross
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What queues am I active on in My Queues Activity?
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1
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15 hours ago
by
Robert Wakefield-Carl
Original post by
Kelly Fitzgerald
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Callback Reporting
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1
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15 hours ago
by
Robert Wakefield-Carl
Original post by
Jacqueline Turner
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Displays the name of the department/city in addition to the country on an incoming call
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1
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15 hours ago
by
Robert Wakefield-Carl
Original post by
Mamadou DIOP
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Interdigit timeout setting for Polycom only through the phone base setting?
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1
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16 hours ago
by
Robert Wakefield-Carl
Original post by
Jason Tran
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Knowledge Opitimiser query
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1
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16 hours ago
by
Robert Wakefield-Carl
Original post by
Steven Evans
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Alerts
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1
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17 hours ago
by
Robert Wakefield-Carl
Original post by
Cody Herr
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SCIM with IP Allow lists
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1
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17 hours ago
by
Robert Wakefield-Carl
Original post by
Adam Butcher
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Time zone management in Genesys Cloud workspaces?
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1
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17 hours ago
by
Robert Wakefield-Carl
Original post by
Nick Horman
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Finding recording policies
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1
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17 hours ago
by
Robert Wakefield-Carl
Original post by
Paul Simpson
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Feedback Report?
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1
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18 hours ago
by
Robert Wakefield-Carl
Original post by
Amanda Douglas
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Nested Array Translation Map Issue - Conversation Details
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2
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19 hours ago
by
Matt Riedl
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Doing a consult transfer from IVR flow
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4
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21 hours ago
by
Vaun McCarthy
Original post by
Rohit Gupta
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Genesys Browser: Audio Device Profiles
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1
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22 hours ago
by
Robert Wakefield-Carl
Original post by
Jaime Perez
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Web Messaging
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Richard Craig
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Messenger - translation service based on Azure
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Robert Klusek
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Splitting a Divison
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Corey Lanier
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Dashboard widget filter limit 10 queues
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Chandaet Tangsomsukying
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Web Messaging - upcoming improvement to Messenger UX for Sending and Delivered Inbound Messages
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3
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2 days ago
by
Angelo Cicchitto
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Assistance for Approval Workflow Setup for Scheduled Coaching Sessions
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2
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2 days ago
by
Saravana Kumar
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Assistance in implementing agent assists with KB database integration
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2
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2 days ago
by
Saravana Kumar
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Can I turn off Transcription by Agent
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1
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2 days ago
by
Tatjana Knezevic
Original post by
Jennifer Malavazos
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When is the in-queue flow activated in the Queue>Voice setting?
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1
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2 days ago
by
Breno Canyggia Ferreira Marreco
Original post by
Qan T
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Need guidance on Release Link Transfers and external trunks
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1
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2 days ago
by
Breno Canyggia Ferreira Marreco
Original post by
Russell Clark
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Moving agents from one MU to another
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1
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3 days ago
by
Breno Canyggia Ferreira Marreco
Original post by
Arturo Delgado
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