Genesys Cloud - Main

1 to 50 of 10224 threads (42.7K total posts)
  Thread Subject Replies Last Post Status
Doing a consult transfer from IVR flow
 
Genesys Cloud Topics Routing (ACD/IVR)
4 an hour ago by Vaun McCarthy
Original post by Rohit Gupta
Genesys Browser: Audio Device Profiles
 
Archive PureCloud Basic Features Basic Functions Genesys Cloud Topics Telephony
1 2 hours ago by Robert Wakefield-Carl
Original post by Jaime Perez
The agent processes the sent mail and selects done,but want to send from the original email basis
 
Genesys Cloud Topics Outbound
2 19 hours ago by Tatjana Knezevic
Original post by WenHao Zhang
Web Messaging 1 yesterday by Robert Wakefield-Carl
Original post by Richard Craig
Upcoming Enhancement to Agent Status View - Secondary Statuses
 
Genesys Cloud Topics Reporting/Analytics
1 yesterday by Robert Wakefield-Carl
Original post by Greg Cole
Messenger - translation service based on Azure
 
Genesys Cloud Topics Digital Channels
1 yesterday by Robert Wakefield-Carl
Original post by Robert Klusek
Splitting a Divison 1 yesterday by Robert Wakefield-Carl
Original post by Corey Lanier
Dashboard widget filter limit 10 queues
 
Genesys Cloud Topics Reporting/Analytics
1 yesterday by Robert Wakefield-Carl
Original post by Chandaet Tangsomsukying
Web Messaging - upcoming improvement to Messenger UX for Sending and Delivered Inbound Messages
 
Genesys Cloud Topics Digital Channels
3 yesterday by Angelo Cicchitto
Assistance for Approval Workflow Setup for Scheduled Coaching Sessions
 
Genesys Cloud Topics Quality Management
2 yesterday by Saravana Kumar
Assistance in implementing agent assists with KB database integration
 
Genesys Cloud Topics Integrations
2 yesterday by Saravana Kumar
Can I turn off Transcription by Agent
 
Genesys Cloud Topics System Administration
1 yesterday by Tatjana Knezevic
Original post by Jennifer Malavazos
Nested Array Translation Map Issue - Conversation Details 0 2 days ago by Matt Riedl
When is the in-queue flow activated in the Queue>Voice setting?
 
Genesys Cloud Topics Platform Administration
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Qan T
Need guidance on Release Link Transfers and external trunks 1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Russell Clark
Is there an API that would provide in real-time a list of users in ACW?
 
Genesys Cloud Topics Reporting/Analytics
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Denis Villeneuve
Moving agents from one MU to another
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Arturo Delgado
How to send an email from an outbound script ?
 
Archive PureCloud Email Genesys Cloud Scripting Genesys Cloud Topics Outbound
3 2 days ago by George Ganahl
Original post by Catherine DUPIRE
Emails - answered / handled and AHT 2 2 days ago by Dave Tiltman
CX Cloud's integration with Salesforce - Digital Lookup
 
Genesys Cloud Topics Integrations
0 2 days ago by Mahmoud Hayani
Assistance in implementing client ServiceNow integration.
 
Genesys Cloud Topics Integrations
0 2 days ago by Saravana Kumar
Restart an old email conversation 2 2 days ago by Ekaterina Kononova
Original post by Will Bellerby
Dialing Restriction 3 2 days ago by Robert Wakefield-Carl
Original post by Ebrahim Shamouli
Using existing Genesys API to send batch of transcripts to a data repository via SMTP
 
Genesys Cloud Topics Integrations
3 2 days ago by Robert Wakefield-Carl
Original post by Nick Kieffer
Capture Deflection Rate From Outage Recording 4 2 days ago by Robert Wakefield-Carl
Original post by Stephanie Poole
Primary Contact Numbers 1 2 days ago by Robert Wakefield-Carl
Original post by Richard Craig
Delete contact from contactlists 1 2 days ago by Robert Wakefield-Carl
Original post by Adrian Rodriguez
Analyzing Abandoned Calls : Seeking Detailed Call Data
 
Genesys Cloud Topics Reporting/Analytics
0 2 days ago by Ruud Waermoes
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
 
Genesys Cloud Topics Omni-Channel ...
0 2 days ago by Saravana Kumar
Ability not to receive external calls when in ACD conversation
 
Genesys Cloud Topics Telephony
0 2 days ago by Catherine DUPIRE
Future release page
 
Genesys Cloud Topics Roadmap/New Features
0 2 days ago by Andy Jackson
SIP Trunk from a Lancom Router to Genesys Cloud (BYOC) 1 2 days ago by Andreas Tikart
Original post by Robert Herms
WhatsApp Outbound Message
 
Genesys Cloud Topics Outbound
1 2 days ago by Robert Wakefield-Carl
Original post by Rechelle McConnell
Coaching Appointments for Leaders
 
Genesys Cloud Topics Unsure/Other
1 2 days ago by Robert Wakefield-Carl
Original post by Cynthia Stickland
Extending interaction beyond 59 days
 
Genesys Cloud Topics Routing (ACD/IVR)
1 2 days ago by Robert Wakefield-Carl
Original post by Shahzaib Momin
WebRTC call release also releases MS Teams calls
 
Genesys Cloud Topics Telephony
1 2 days ago by Robert Wakefield-Carl
Original post by Enrique Waizel
Setting order of Quick Replies using Slot Lists
 
Genesys Cloud Topics Conversational AI ...
1 2 days ago by Robert Wakefield-Carl
Original post by Vikki Papesh
TTS and Audio Blanks
 
Genesys Cloud Topics Architecture and Design
1 2 days ago by Robert Wakefield-Carl
Original post by Daniel Aguilar
Salesforce Screenpop search without removing International Code
 
Genesys Cloud Topics Integrations
1 2 days ago by Robert Wakefield-Carl
Original post by SAMEER KEKADE
> 1 concurrent voice call to an agent logged in with a Remote Phone
 
Genesys Cloud Topics Remote Work Enablement
1 2 days ago by Robert Wakefield-Carl
Original post by Kim Kiekeben
Default or out of the box utterances and intents 1 2 days ago by Robert Wakefield-Carl
Original post by Kellyn DuBois
hide work list button/access 1 2 days ago by Robert Wakefield-Carl
Original post by Karel Van de Velde
Remote endpoint 4xx error on Action
 
Genesys Cloud Topics Integrations
1 2 days ago by Robert Wakefield-Carl
Original post by Grignon Arnaud
Reschedule calls behavior when Campaign recycled during the Calls Placed
 
Genesys Cloud Topics Outbound
1 2 days ago by Robert Wakefield-Carl
Original post by Shahar Leonard
Can conference calls be shown in interactions?
 
Genesys Cloud Topics System Administration Telephony
1 2 days ago by Anton Vroon
Original post by Nuttapong Limadisai
Jump To Reusable Task not show in the list of tasks that can be selected.
 
Genesys Cloud Topics Architecture and Design
1 3 days ago by Anton Vroon
Original post by Brian Mecham
Displaying Name instead of Guest for SMS & Web Messaging (Salesforce)
 
Genesys Cloud Topics Digital Channels
1 3 days ago by Angelo Cicchitto
Original post by Brooke Lace
Callers hearing in-queue flow even though there are agents On Queue.
 
Genesys Cloud Topics Routing (ACD/IVR)
0 3 days ago by Brandon Weaver
Input of birthdates in a script
 
Genesys Cloud Topics Unsure/Other
3 3 days ago by Tatjana Knezevic
Original post by Thomas Repking
Quality management
 
Genesys Cloud Topics Quality Management
1 3 days ago by Herrick Mai
Original post by Shauna Gibson