Genesys Cloud - Main

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  Thread Subject Replies Last Post Status
Screen Record in "Mobile Office for Genesys" App 2 22 minutes ago by Robert Wakefield-Carl
Original post by Midhun Kumar Ummadisetty
User based Recording delete Policy? 0 9 hours ago by Midhun Kumar Ummadisetty
Participant Data retrieval and limits
2 10 hours ago by Tejaswini Nayak
Send Knowledge Feedback action
3 17 hours ago by Peter Stoltenberg
Original post by Phaneendra Avatapalli
Agent Assist Benefits and Enhancements on Genesys Cloud
1 18 hours ago by Vaun McCarthy
Original post by Gregory LeMay
Which one goes first? Queue or In-Queue Call flow?
8 18 hours ago by Qan T
Emails held in Queue more than 24 hours 0 18 hours ago by Martin Bunting
Roles/Permission to view interactions/recordings for selected users 5 19 hours ago by Dejan Pejovic
Original post by Ernest John Nuque
Forward call does not send the original caller's number. 3 19 hours ago by Breno Canyggia Ferreira Marreco
Original post by Nuttapong Limadisai
đź“Ł Announcing Advanced Architect Execution Data and Replay Mode! 11 22 hours ago by Simon Brown
Original post by Amelie Wisniak
Do Not Call list and marking a contact uncallable
1 23 hours ago by Paul Simpson
Original post by Velmani Natarajan
Is there a report to show who deactivated/activated a agent? 0 23 hours ago by Qan T
Dashboard widget filter limit 10 queues
0 yesterday by Chandaet Tangsomsukying
Upcoming ACD Conferencing Capabilities 23 yesterday by Marcus Hanna
Original post by Sabyasachi Pradhan
User into Not Responding despite Auto Ans enabled
3 yesterday by Deanna Bishop
Original post by suyog gupta
Evaluator Reporting
2 yesterday by Caitlyn Petrousek
need help to use "tAcd" value in architect flow using API "/api/v2/analytics/conversations/details" 6 yesterday by Breno Canyggia Ferreira Marreco
Original post by Rizwan Khan
Unable to pick up Interaction
0 yesterday by Marilyn Cambria
Only One Picture Can Contain 9,624 Community Posts 3 yesterday by Nicole Milliken
Original post by Matt Lawson
WEM - Shift Trade Alerts not working for WEM Admins 0 yesterday by Steven Strom
Average Hold - tHeld versus tHeldComplete
2 yesterday by Jamie Graves
Inline images (embedded images in email body)
0 yesterday by Paul Wild
Sending an SMS from a flow 1 yesterday by Georgy Rudnev
Original post by Richard Craig
Reports
0 yesterday by ANA BELEN ALONSO VIDALES
Wrapup Time/After Call Work (ACW) exceeds time limit
5 yesterday by Ekaterina Kononova
Original post by Dianne Gabriel
Voice transcripts not detecting correct dialect 0 yesterday by Izeck McRae
Genesys Point of Contact
1 yesterday by Anton Vroon
Original post by Caitlyn Petrousek
Agent Assist on Callbacks
5 yesterday by Angus Huckle
Original post by Brady Speed
Time zone management in Genesys Cloud workspaces?
0 yesterday by Nick Horman
Genesys cloud 2.35.773 download rolled back to 2.34.771?
0 yesterday by Aaron Brown
Finding recording policies
0 yesterday by Paul Simpson
WhatsApp Outbound Message
0 yesterday by Rechelle McConnell
Queue Segmentation for Canned Responses - Coming Soon!
3 yesterday by Brian Jones
Original post by Marudhu Pandian
Create an alert rule 6 yesterday by James Rowberry
Original post by Danny Ballerini
Real-Time Dashboard Hurdles & Performance View Errors - Your Expertise Needed! 3 yesterday by Simon Dufour
Original post by Sergio Vázquez Martín
Language Requirement 1 yesterday by Robert Wakefield-Carl
Original post by Martin Bunting
How does persistence work for Web Messaging Guest APIs when embedded in Mobile App. 3 yesterday by Angelo Cicchitto
Original post by Aditi Agarwal
No more toast of incoming calls on Genesys Cloud - Since Edge 124.0.2478.51
8 yesterday by Matt Lawson
Original post by Jeremie SIMON
"List View" icon in left toolbar for 'Workitems List'
2 yesterday by Ricky Phung
Original post by Nathan Smith
Web Messaging - Supported Content Profile Temporarily Disabled
3 yesterday by Angelo Cicchitto
Web Messaging - upcoming Supported Content Profile release
8 yesterday by Angelo Cicchitto
Post-flow action
2 yesterday by Paul Simpson
Original post by Neo Molao
Reporting 503 Error Message > Queue Performance Report
3 2 days ago by Elizabeth Guthrie
Using existing Genesys API to send batch of transcripts to a data repository via SMTP
0 2 days ago by Nick Kieffer
Teams Questions 10 2 days ago by Jason Wolfgang
Original post by Richard Craig
Dialogfow CX Integrations with Multiple Google Projects
1 2 days ago by Brad Wehmeier
Original post by Michael Guthrie
Coaching Appointments for Leaders
0 2 days ago by Cynthia Stickland
Genesys Escalation Contacts 4 2 days ago by William Goslin
Set Screen Pop - Pull name/ID from data table?
2 2 days ago by William Goslin
Original post by Ben Hammond
Extending interaction beyond 59 days
0 2 days ago by Shahzaib Momin