|
|
📣📣🎉AI in Resource Management - Learn More 🎉📣📣
|
0
|
6 hours ago
by
Tracy Vickers
|
|
|
|
Suggest Ideal Time
|
3
|
8 hours ago
by
Shannon Hellner
Original post by
ANA BELEN ALONSO VIDALES
|
|
|
|
Time off manager- Auto approvals outside of an agents shift
|
10
|
8 hours ago
by
Shannon Hellner
Original post by
Pablo Flores
|
|
|
|
Time Off Request Calendar Legend
|
10
|
yesterday
by
Damaris Scott
Original post by
Jacqueline Turner
|
|
|
|
Invitation to user testing sessions
|
0
|
yesterday
by
Olga Revilla
|
|
|
|
Manually assign a waiting call to another queue
|
0
|
yesterday
by
Mónica Bermejo
|
|
|
|
Shift Bidding In CX Cloud
|
11
|
yesterday
by
Olga Revilla
Original post by
Chris Alwood
|
|
|
|
Genesys Forecast FTE needs
|
4
|
2 days ago
by
Olga Revilla
Original post by
Cody Herr
|
|
|
|
Adding an ad-hoc activity to a schedule
|
7
|
2 days ago
by
Olga Revilla
Original post by
David Branigan
|
|
|
|
Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
|
3
|
2 days ago
by
Olga Revilla
Original post by
Andrea Rushfeldt
|
|
|
|
Workplan and Forecast are set up to run schedules to 8pm, but the schedules are only generating 8:00am - 4:00pm
|
2
|
2 days ago
by
Olga Revilla
Original post by
Nathan Gould
|
|
|
|
Removing Inactive Agents from Work Plans
|
1
|
2 days ago
by
Olga Revilla
Original post by
Lisa Johnson
|
|
|
|
Agent Log Off
|
2
|
2 days ago
by
Olga Revilla
Original post by
Addison Hild
|
|
|
|
Using profile fields for schedule generation
|
3
|
2 days ago
by
Olga Revilla
Original post by
Aparna Peri
|
|
|
|
Start/End time Interval - Intraday Monitoring
|
0
|
2 days ago
by
Tam Cao
|
|
|
|
WFM Scheduled > Required Staff (What to do?)
|
7
|
2 days ago
by
Olga Revilla
Original post by
Breno Canyggia Ferreira Marreco
|
|
|
|
Feedback: Agents missing from schedules
|
3
|
2 days ago
by
Olga Revilla
Original post by
Jacqueline Turner
|
|
|
|
Genesys Cloud Release Notes | May 13 2024
|
0
|
2 days ago
by
Tracy Vickers
|
|
|
|
📣📣🎉AI in Speech and Text Analytics - Learn More 🎉📣📣
|
0
|
5 days ago
by
Tracy Vickers
|
|
|
|
Viewing/exporting time off requests for set period/year
|
1
|
6 days ago
by
Tracy Vickers
Original post by
James Learmonth
|
|
|
|
Genesys Cloud Release Notes | May 06 2024
|
3
|
7 days ago
by
Marudhu Pandian
Original post by
Tracy Vickers
|
|
|
|
Topic Trends View
|
1
|
7 days ago
by
Andy Boland
Original post by
Mudit Sharma
|
|
|
|
Genesys Latest AI Blog
|
0
|
8 days ago
by
Tracy Vickers
|
|
|
|
Adding multiple days of Time Off
|
0
|
8 days ago
by
Silvia Schuts
|
|
|
|
Tech Talk in 20 | Generative AI, employee experience tech and CX evolution
|
0
|
12 days ago
by
Tracy Vickers
|
|
|
|
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
|
0
|
12 days ago
by
Tracy Vickers
|
|
|
|
Enhancing Reporting Capabilities in Genesys WFM Cloud Solution
Workforce Engagement Management
Reports
|
1
|
12 days ago
by
Paul Wood
Original post by
Ehsan Khan
|
|
|
|
May is Here! Happy WEMAI month...
|
2
|
13 days ago
by
Tracy Vickers
|
|
|
|
Filter Interactions where Recording was stopped at IVR or Agent
|
2
|
14 days ago
by
Augustin Rajapandian James
|
|
|
|
WEMay is just around the corner....
|
6
|
14 days ago
by
Tracy Vickers
|
|
|
|
Agent somehow avoiding calls in idle Ops and I at a loss.
|
2
|
15 days ago
by
Johnathon Nelson
|
|
|
|
Genesys Cloud Release Notes | April 29 2024
|
0
|
16 days ago
by
Tracy Vickers
|
|
|
|
Conditional Group Routing impacting FTE differentials
|
3
|
16 days ago
by
Felicity Martin-Murray
|
|
|
|
Introducing World's First Agent Empathy Analysis
|
0
|
19 days ago
by
Anik Dey
|
|
|
|
Calls transfered
|
2
|
20 days ago
by
ANA BELEN ALONSO VIDALES
|
|
|
|
Historical Shrinkage - Idle Status
|
5
|
21 days ago
by
Adrian Rodriguez
|
|
|
|
Topic triggered by phrase not included in the phrase
|
2
|
22 days ago
by
Anik Dey
Original post by
Shelby Cronk
|
|
|
|
Phrase marked with negative sentiment once but not every time
|
2
|
22 days ago
by
Anik Dey
Original post by
Shelby Cronk
|
|
|
|
Sudden drop in FTE requirements
|
2
|
23 days ago
by
Paul Wood
Original post by
Shannon Hellner
|
|
|
|
Genesys Cloud Release Notes | April 22 2024
|
0
|
23 days ago
by
Tracy Vickers
|
|
|
|
Exporting Time Off Request from prior month for both active / non active employees
|
5
|
25 days ago
by
Anthony Cedrone
|
|
|
|
Intraday Monitoring nº Agents
|
2
|
28 days ago
by
Shannon Hellner
Original post by
ANA BELEN ALONSO VIDALES
|
|
|
|
Looking for New WEM Reference Customers!
|
0
|
28 days ago
by
Robert Beasley
|
|
|
|
Rockstar Nominations - Vote Now......you might even win a prize! 🎁🎁
|
0
|
29 days ago
by
Tracy Vickers
|
|
|
|
How to Get Actual Concurrency for Chat/SMS queus
|
5
|
29 days ago
by
Ryan Legner
Original post by
Jefferson Dela Cruz
|
|
|
|
Genesys Cloud Release Notes | April 15 2024
|
0
|
one month ago
by
Tracy Vickers
|
|
|
|
Searching for "No Topics Detected" interactions
|
8
|
one month ago
by
Anik Dey
Original post by
Daniel Marrero
|
|
|
|
Agents view own adherence
|
3
|
one month ago
by
Belinda Herrera
Original post by
Wendy Dodson
|
|
|
|
Error/Notification "Large number of shift notifications..."
|
4
|
one month ago
by
Jay Langsford
Original post by
Shannon Hellner
|
|
|
|
Genesys Cloud Release Notes | April 8 2024
|
0
|
one month ago
by
Tracy Vickers
|
|