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Feature Release: Introducing Interaction Categories
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6
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14 hours ago
by
Shelby Cronk
Original post by
Andy Boland
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Proficiencies clarification
Workforce Engagement Management
Routing
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2
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18 hours ago
by
Jon Goodman
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🎉📣🤖 It's WEMAI Trivia Time!! Enter and WIN🤖📣🎉
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25
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yesterday
by
Tracy Vickers
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how to pull interval service level showing multiple interval from the export
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3
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yesterday
by
Judith Jimenez
Original post by
Sherwin Liddell
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Manually assign a waiting call to another queue
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1
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yesterday
by
Tracy Vickers
Original post by
MĂłnica Bermejo
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Interactions Data
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1
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2 days ago
by
Anton Vroon
Original post by
Mackenzie Becker
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Cancelling a Previously Approved Shift Trade
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0
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2 days ago
by
Gina Palmer
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Outbound Email Limitations
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0
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2 days ago
by
Victor Ortiz
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Shift Trades - How far out can I trade?
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0
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2 days ago
by
Gina Palmer
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Trivia Tower ends this Friday! Hurry and play!
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0
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2 days ago
by
Tracy Vickers
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Genesys Cloud Release Notes | May 27 2024
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0
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4 days ago
by
Tracy Vickers
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🎉📣📣 WEMAI month | Mastering Workforce Forecasting with Genesys Cloud WEM
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0
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7 days ago
by
Natalia Abad
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|
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Evaluation Disputes
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3
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8 days ago
by
Mark Fagus
Original post by
Melinda Butler
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Introducing World's First Agent Empathy Analysis
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2
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8 days ago
by
Anik Dey
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🎉📣📣 WEMAI month | Employee Performance & Engagement🎉📣📣
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0
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9 days ago
by
Tracy Vickers
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Pulling all agents attached to a skill
Workforce Engagement Management
Reports
|
2
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10 days ago
by
Shannon Hellner
Original post by
Jon Goodman
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Genesys Cloud Release Notes | May 20 2024
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0
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10 days ago
by
Tracy Vickers
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Time off manager- Auto approvals outside of an agents shift
|
11
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11 days ago
by
Damaris Scott
Original post by
Pablo Flores
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Is Hold Considered "On Queue" time for Conformance Calculation
Workforce Engagement Management
Reports
|
3
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11 days ago
by
Jay Langsford
Original post by
Gina Palmer
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|
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Adding multiple days of Time Off
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1
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14 days ago
by
Damaris Scott
Original post by
Silvia Schuts
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Suggest Ideal Time
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5
|
15 days ago
by
ANA BELEN ALONSO VIDALES
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|
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📣📣🎉AI in Resource Management - Learn More 🎉📣📣
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0
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16 days ago
by
Tracy Vickers
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Time Off Request Calendar Legend
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10
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17 days ago
by
Damaris Scott
Original post by
Jacqueline Turner
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Invitation to user testing sessions
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0
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17 days ago
by
Olga Revilla
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Shift Bidding In CX Cloud
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11
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17 days ago
by
Olga Revilla
Original post by
Chris Alwood
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|
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Genesys Forecast FTE needs
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4
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18 days ago
by
Olga Revilla
Original post by
Cody Herr
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Adding an ad-hoc activity to a schedule
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7
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18 days ago
by
Olga Revilla
Original post by
David Branigan
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Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
|
3
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18 days ago
by
Olga Revilla
Original post by
Andrea Rushfeldt
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|
|
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Workplan and Forecast are set up to run schedules to 8pm, but the schedules are only generating 8:00am - 4:00pm
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2
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18 days ago
by
Olga Revilla
Original post by
Nathan Gould
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|
|
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Removing Inactive Agents from Work Plans
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1
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18 days ago
by
Olga Revilla
Original post by
Lisa Johnson
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|
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Agent Log Off
|
2
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18 days ago
by
Olga Revilla
Original post by
Addison Hild
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|
|
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Using profile fields for schedule generation
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3
|
18 days ago
by
Olga Revilla
Original post by
Aparna Peri
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|
|
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Start/End time Interval - Intraday Monitoring
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0
|
18 days ago
by
Tam Cao
|
|
|
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WFM Scheduled > Required Staff (What to do?)
|
7
|
18 days ago
by
Olga Revilla
Original post by
Breno Canyggia Ferreira Marreco
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|
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Feedback: Agents missing from schedules
|
3
|
18 days ago
by
Olga Revilla
Original post by
Jacqueline Turner
|
|
|
|
Genesys Cloud Release Notes | May 13 2024
|
0
|
18 days ago
by
Tracy Vickers
|
|
|
|
📣📣🎉AI in Speech and Text Analytics - Learn More 🎉📣📣
|
0
|
22 days ago
by
Tracy Vickers
|
|
|
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Viewing/exporting time off requests for set period/year
|
1
|
22 days ago
by
Tracy Vickers
Original post by
James Learmonth
|
|
|
|
Genesys Cloud Release Notes | May 06 2024
|
3
|
23 days ago
by
Marudhu Pandian
Original post by
Tracy Vickers
|
|
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Topic Trends View
|
1
|
23 days ago
by
Andy Boland
Original post by
Mudit Sharma
|
|
|
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Genesys Latest AI Blog
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0
|
24 days ago
by
Tracy Vickers
|
|
|
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Tech Talk in 20 | Generative AI, employee experience tech and CX evolution
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0
|
28 days ago
by
Tracy Vickers
|
|
|
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Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
|
0
|
28 days ago
by
Tracy Vickers
|
|
|
|
Enhancing Reporting Capabilities in Genesys WFM Cloud Solution
Workforce Engagement Management
Reports
|
1
|
28 days ago
by
Paul Wood
Original post by
Ehsan Khan
|
|
|
|
May is Here! Happy WEMAI month...
|
2
|
29 days ago
by
Tracy Vickers
|
|
|
|
Filter Interactions where Recording was stopped at IVR or Agent
|
2
|
one month ago
by
Augustin Rajapandian James
|
|
|
|
WEMay is just around the corner....
|
6
|
one month ago
by
Tracy Vickers
|
|
|
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Agent somehow avoiding calls in idle Ops and I at a loss.
|
2
|
one month ago
by
Johnathon Nelson
|
|
|
|
Genesys Cloud Release Notes | April 29 2024
|
0
|
one month ago
by
Tracy Vickers
|
|
|
|
Conditional Group Routing impacting FTE differentials
|
3
|
one month ago
by
Felicity Martin-Murray
|
|