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WEM Supervisor View
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1
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7 hours ago
by
Anton Vroon
Original post by
Addison Hild
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Skills being stripped
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1
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12 hours ago
by
Garrett Gardner
Original post by
Allison Kuennen
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Genesys/BambooHR HRIS Integration - Canceled requests
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5
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14 hours ago
by
Clayton Curtis
Original post by
Melinda Butler
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Quality Management - Beyond
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0
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16 hours ago
by
Melissa Talamonti-Clark
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WebRTC Phone Option
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2
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18 hours ago
by
Breno Canyggia Ferreira Marreco
Original post by
Allison Kuennen
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Don't be melancholy, a new rockstar's here!
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2
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18 hours ago
by
Gina Palmer
Original post by
Nicole Milliken
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Did you win WEM-AI Trivia?
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1
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23 hours ago
by
Tracy Vickers
Original post by
Nicole Milliken
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Which Routing Methods are actually compatible with WEM forecasting and scheduling?
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1
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yesterday
by
Jay Langsford
Original post by
Jeff Hoogkamer
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Feature Release: Introducing Interaction Categories
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11
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yesterday
by
Andy Boland
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Genesys Cloud Release Notes | June 03 2024
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0
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2 days ago
by
Tracy Vickers
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ππ£π€ It's WEMAI Trivia Time!! Enter and WINπ€π£π
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26
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3 days ago
by
Tracy Vickers
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Proficiencies clarification
Workforce Engagement Management
Routing
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2
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5 days ago
by
Jon Goodman
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how to pull interval service level showing multiple interval from the export
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3
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6 days ago
by
Judith Jimenez
Original post by
Sherwin Liddell
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Manually assign a waiting call to another queue
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1
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6 days ago
by
Tracy Vickers
Original post by
MΓ³nica Bermejo
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Interactions Data
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1
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7 days ago
by
Anton Vroon
Original post by
Mackenzie Becker
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Cancelling a Previously Approved Shift Trade
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0
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7 days ago
by
Gina Palmer
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Outbound Email Limitations
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0
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7 days ago
by
Victor Ortiz
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Shift Trades - How far out can I trade?
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0
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7 days ago
by
Gina Palmer
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Trivia Tower ends this Friday! Hurry and play!
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0
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7 days ago
by
Tracy Vickers
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Genesys Cloud Release Notes | May 27 2024
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0
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9 days ago
by
Tracy Vickers
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ππ£π£ WEMAI month | Mastering Workforce Forecasting with Genesys Cloud WEM
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0
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12 days ago
by
Natalia Abad
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Evaluation Disputes
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3
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13 days ago
by
Mark Fagus
Original post by
Melinda Butler
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Introducing World's First Agent Empathy Analysis
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2
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13 days ago
by
Anik Dey
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ππ£π£ WEMAI month | Employee Performance & Engagementππ£π£
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0
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14 days ago
by
Tracy Vickers
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Pulling all agents attached to a skill
Workforce Engagement Management
Reports
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2
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15 days ago
by
Shannon Hellner
Original post by
Jon Goodman
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Genesys Cloud Release Notes | May 20 2024
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0
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15 days ago
by
Tracy Vickers
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Time off manager- Auto approvals outside of an agents shift
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11
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16 days ago
by
Damaris Scott
Original post by
Pablo Flores
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Is Hold Considered "On Queue" time for Conformance Calculation
Workforce Engagement Management
Reports
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3
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16 days ago
by
Jay Langsford
Original post by
Gina Palmer
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Adding multiple days of Time Off
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1
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19 days ago
by
Damaris Scott
Original post by
Silvia Schuts
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Suggest Ideal Time
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5
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20 days ago
by
ANA BELEN ALONSO VIDALES
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π£π£πAI in Resource Management - Learn More ππ£π£
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0
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21 days ago
by
Tracy Vickers
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Time Off Request Calendar Legend
|
10
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22 days ago
by
Damaris Scott
Original post by
Jacqueline Turner
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Invitation to user testing sessions
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0
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22 days ago
by
Olga Revilla
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|
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Shift Bidding In CX Cloud
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11
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22 days ago
by
Olga Revilla
Original post by
Chris Alwood
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Genesys Forecast FTE needs
|
4
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23 days ago
by
Olga Revilla
Original post by
Cody Herr
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Adding an ad-hoc activity to a schedule
|
7
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23 days ago
by
Olga Revilla
Original post by
David Branigan
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Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
|
3
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23 days ago
by
Olga Revilla
Original post by
Andrea Rushfeldt
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Workplan and Forecast are set up to run schedules to 8pm, but the schedules are only generating 8:00am - 4:00pm
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2
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23 days ago
by
Olga Revilla
Original post by
Nathan Gould
|
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Removing Inactive Agents from Work Plans
|
1
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23 days ago
by
Olga Revilla
Original post by
Lisa Johnson
|
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Agent Log Off
|
2
|
23 days ago
by
Olga Revilla
Original post by
Addison Hild
|
|
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Using profile fields for schedule generation
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3
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23 days ago
by
Olga Revilla
Original post by
Aparna Peri
|
|
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Start/End time Interval - Intraday Monitoring
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0
|
23 days ago
by
Tam Cao
|
|
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WFM Scheduled > Required Staff (What to do?)
|
7
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23 days ago
by
Olga Revilla
Original post by
Breno Canyggia Ferreira Marreco
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|
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Feedback: Agents missing from schedules
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3
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23 days ago
by
Olga Revilla
Original post by
Jacqueline Turner
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|
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Genesys Cloud Release Notes | May 13 2024
|
0
|
23 days ago
by
Tracy Vickers
|
|
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π£π£πAI in Speech and Text Analytics - Learn More ππ£π£
|
0
|
27 days ago
by
Tracy Vickers
|
|
|
|
Viewing/exporting time off requests for set period/year
|
1
|
27 days ago
by
Tracy Vickers
Original post by
James Learmonth
|
|
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Genesys Cloud Release Notes | May 06 2024
|
3
|
28 days ago
by
Marudhu Pandian
Original post by
Tracy Vickers
|
|
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Topic Trends View
|
1
|
28 days ago
by
Andy Boland
Original post by
Mudit Sharma
|
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|
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Genesys Latest AI Blog
|
0
|
29 days ago
by
Tracy Vickers
|
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