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Introducing World's First Agent Empathy Analysis
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2
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14 minutes ago
by
Anik Dey
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Evaluation Disputes
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2
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15 minutes ago
by
Melinda Butler
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🎉📣📣 WEMAI month | Employee Performance & Engagement🎉📣📣
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0
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21 hours ago
by
Tracy Vickers
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Pulling all agents attached to a skill
Workforce Engagement Management
Reports
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2
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yesterday
by
Shannon Hellner
Original post by
Jon Goodman
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Genesys Cloud Release Notes | May 20 2024
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0
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2 days ago
by
Tracy Vickers
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Time off manager- Auto approvals outside of an agents shift
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11
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2 days ago
by
Damaris Scott
Original post by
Pablo Flores
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Is Hold Considered "On Queue" time for Conformance Calculation
Workforce Engagement Management
Reports
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3
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2 days ago
by
Jay Langsford
Original post by
Gina Palmer
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Adding multiple days of Time Off
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1
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5 days ago
by
Damaris Scott
Original post by
Silvia Schuts
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Suggest Ideal Time
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5
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6 days ago
by
ANA BELEN ALONSO VIDALES
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📣📣🎉AI in Resource Management - Learn More 🎉📣📣
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0
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7 days ago
by
Tracy Vickers
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Time Off Request Calendar Legend
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10
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8 days ago
by
Damaris Scott
Original post by
Jacqueline Turner
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Invitation to user testing sessions
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0
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8 days ago
by
Olga Revilla
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Manually assign a waiting call to another queue
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0
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8 days ago
by
Mónica Bermejo
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Shift Bidding In CX Cloud
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11
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9 days ago
by
Olga Revilla
Original post by
Chris Alwood
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Genesys Forecast FTE needs
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4
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9 days ago
by
Olga Revilla
Original post by
Cody Herr
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Adding an ad-hoc activity to a schedule
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7
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9 days ago
by
Olga Revilla
Original post by
David Branigan
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Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
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3
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9 days ago
by
Olga Revilla
Original post by
Andrea Rushfeldt
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Workplan and Forecast are set up to run schedules to 8pm, but the schedules are only generating 8:00am - 4:00pm
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2
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9 days ago
by
Olga Revilla
Original post by
Nathan Gould
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Removing Inactive Agents from Work Plans
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1
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9 days ago
by
Olga Revilla
Original post by
Lisa Johnson
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Agent Log Off
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2
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9 days ago
by
Olga Revilla
Original post by
Addison Hild
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Using profile fields for schedule generation
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3
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9 days ago
by
Olga Revilla
Original post by
Aparna Peri
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Start/End time Interval - Intraday Monitoring
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0
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9 days ago
by
Tam Cao
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WFM Scheduled > Required Staff (What to do?)
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7
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9 days ago
by
Olga Revilla
Original post by
Breno Canyggia Ferreira Marreco
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Feedback: Agents missing from schedules
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3
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9 days ago
by
Olga Revilla
Original post by
Jacqueline Turner
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Genesys Cloud Release Notes | May 13 2024
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0
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10 days ago
by
Tracy Vickers
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📣📣🎉AI in Speech and Text Analytics - Learn More 🎉📣📣
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0
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13 days ago
by
Tracy Vickers
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Viewing/exporting time off requests for set period/year
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1
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13 days ago
by
Tracy Vickers
Original post by
James Learmonth
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Genesys Cloud Release Notes | May 06 2024
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3
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15 days ago
by
Marudhu Pandian
Original post by
Tracy Vickers
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Topic Trends View
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1
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15 days ago
by
Andy Boland
Original post by
Mudit Sharma
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Genesys Latest AI Blog
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0
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15 days ago
by
Tracy Vickers
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Tech Talk in 20 | Generative AI, employee experience tech and CX evolution
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0
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20 days ago
by
Tracy Vickers
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Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
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0
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20 days ago
by
Tracy Vickers
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Enhancing Reporting Capabilities in Genesys WFM Cloud Solution
Workforce Engagement Management
Reports
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1
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20 days ago
by
Paul Wood
Original post by
Ehsan Khan
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May is Here! Happy WEMAI month...
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2
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20 days ago
by
Tracy Vickers
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Filter Interactions where Recording was stopped at IVR or Agent
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2
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21 days ago
by
Augustin Rajapandian James
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WEMay is just around the corner....
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6
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22 days ago
by
Tracy Vickers
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Agent somehow avoiding calls in idle Ops and I at a loss.
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2
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23 days ago
by
Johnathon Nelson
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Genesys Cloud Release Notes | April 29 2024
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0
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24 days ago
by
Tracy Vickers
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Conditional Group Routing impacting FTE differentials
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3
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24 days ago
by
Felicity Martin-Murray
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Calls transfered
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2
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28 days ago
by
ANA BELEN ALONSO VIDALES
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Historical Shrinkage - Idle Status
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5
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28 days ago
by
Adrian Rodriguez
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Topic triggered by phrase not included in the phrase
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2
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29 days ago
by
Anik Dey
Original post by
Shelby Cronk
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Phrase marked with negative sentiment once but not every time
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2
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29 days ago
by
Anik Dey
Original post by
Shelby Cronk
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Sudden drop in FTE requirements
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2
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one month ago
by
Paul Wood
Original post by
Shannon Hellner
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Genesys Cloud Release Notes | April 22 2024
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0
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one month ago
by
Tracy Vickers
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Exporting Time Off Request from prior month for both active / non active employees
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5
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one month ago
by
Anthony Cedrone
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Intraday Monitoring nº Agents
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2
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one month ago
by
Shannon Hellner
Original post by
ANA BELEN ALONSO VIDALES
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Looking for New WEM Reference Customers!
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0
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one month ago
by
Robert Beasley
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Rockstar Nominations - Vote Now......you might even win a prize! 🎁🎁
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0
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one month ago
by
Tracy Vickers
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How to Get Actual Concurrency for Chat/SMS queus
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5
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one month ago
by
Ryan Legner
Original post by
Jefferson Dela Cruz
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