Discussion

  Thread Subject Replies Last Post Status
Queue Segmentation for Canned Responses - Coming Soon!
 
Genesys Cloud Topics Digital Channels
6 6 minutes ago by Marudhu Pandian
Genesys Cloud Release Notes | June 10 2024
 
Workforce Engagement Management Learning/Coaching Speech and Text Analytics
13 15 minutes ago by Conor Twomey
Original post by Tracy Vickers
New Recognition feature issue 1 23 minutes ago by Breno Canyggia Ferreira Marreco
Original post by Amber Krueger
Shift Trades - How far out can I trade?
 
Workforce Engagement Management Workforce Management Scheduling
4 34 minutes ago by Gina Palmer
Jason: A new member with a new post!
0 an hour ago by Jason Kleitz
Wrap Code "None"
 
Genesys Cloud Topics Reporting/Analytics
13 an hour ago by Ryan Legner
Original post by Joy Shewmake
Introduce Yourself! (Get Points for the Contest!)
90 an hour ago by Jason Kleitz
Original post by Nicole Milliken
Extended Blind Transfer feature in Genesys Cloud
 
Genesys Cloud Topics Routing (ACD/IVR)
2 an hour ago by Brandon Weaver
Callers hearing in-queue flow even though there are agents On Queue.
 
Genesys Cloud Topics Routing (ACD/IVR)
2 an hour ago by Brandon Weaver
Policies - Wrap Up Code
 
Genesys Cloud Topics Unsure/Other
0 an hour ago by Caitlyn Petrousek
Some agents are reporting receiving two simultaneous message interactions, is this normal? 0 an hour ago by Qan T
Upcoming Enhancement to Agent Status View - Secondary Statuses
 
Genesys Cloud Topics Reporting/Analytics
2 3 hours ago by Greg Cole
QOTM - O Captain! My Captain! Who's Your Favorite Teacher?
 
Genesys Casual Community Questions ...
15 3 hours ago by Cameron Tomlin
Original post by Matt Lawson
Email Delivery receipts in agent's reply
 
Genesys Cloud Topics Outbound Reporting/Analytics
2 3 hours ago by Nuno Paulo
The agent processes the sent mail and selects done,but want to send from the original email basis
 
Genesys Cloud Topics Outbound
3 4 hours ago by Vincent Sabolboro
Original post by WenHao Zhang
Upcoming Agent UI Update - Multi-contextual Panels 48 4 hours ago by Nick Argeson
Original post by Ricky Phung
Beyond WEM Gamification and Performance Management
 
Archive PureCloud Performance User Created   gamification Workforce Engagement Management Gamification
0 4 hours ago by Melissa Talamonti-Clark
Hi my Name is Cam
0 4 hours ago by Cameron Tomlin
WEM - Performance and Engagement
 
Archive PureCloud Performance Certification Community Genesys Cloud Training User Created   gamification
0 4 hours ago by Melissa Talamonti-Clark
An error occurred attempting to save your changes
 
Workforce Engagement Management Scheduling
3 4 hours ago by Jay Langsford
Original post by Phil Ploeser
Conformance
 
Workforce Engagement Management Workforce Management Reports
2 4 hours ago by Jay Langsford
Original post by Sherwin Liddell
Resporg help 3 5 hours ago by Robert Wakefield-Carl
Original post by Amber Krueger
Add delay between campaign call attempts when a contact has multiple phone numbers
 
Genesys Cloud Topics Outbound
2 5 hours ago by Jeremy Prevost
Installing IP in Oracle Linux
 
Genesys Multicloud On-Premises Topics Implementation
1 5 hours ago by Breno Canyggia Ferreira Marreco
Original post by Mohammed Anees
UUI Data
 
Genesys Cloud Topics SIP/VolP Telephony
3 5 hours ago by Robert Wakefield-Carl
Original post by Adrian Rodriguez
Analyzing Abandoned Calls : Seeking Detailed Call Data
 
Genesys Cloud Topics Reporting/Analytics
1 5 hours ago by Robert Wakefield-Carl
Original post by Ruud Waermoes
Ability not to receive external calls when in ACD conversation
 
Genesys Cloud Topics Telephony
1 6 hours ago by Robert Wakefield-Carl
Original post by Catherine DUPIRE
Genesys Cloud Release Notes | June 17 2024
 
Workforce Engagement Management Workforce Management Speech and Text Analytics
0 6 hours ago by Tracy Vickers
Intent Miner and Preview Campaigns
 
Genesys Cloud Topics Conversational AI ... Outbound
1 6 hours ago by Robert Wakefield-Carl
Original post by Mike McCleery
Real-time Adherence, Can you remove inactive Scheduled and Actual codes from filter?
 
Workforce Engagement Management Workforce Management Monitoring/Adherence
1 6 hours ago by Christopher Johnson
Original post by Alex MacMillan
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
 
Genesys Cloud Topics Omni-Channel ...
1 6 hours ago by Paul Simpson
Original post by Saravana Kumar
Need Assistance with In-Queue Call Flow Script for Estimated Wait Time and Callback Option
 
Genesys Cloud Topics Architecture and Design
0 6 hours ago by Saravana Kumar
Genesys Cloud CX Release Notes - June 17 2024
 
Genesys Cloud Topics Roadmap/New Features
0 6 hours ago by Antwuan Rencher
Is there an API that would provide in real-time a list of users in ACW?
 
Genesys Cloud Topics Reporting/Analytics
2 6 hours ago by Ryan Legner
Original post by Denis Villeneuve
New Customer Care Portal UI "Owned Cases" not showing my cases
 
Genesys Multicloud On-Premises Topics Platform/System ...
1 6 hours ago by Kazuo Araki
Original post by Jay Belleza
Cancelling a Previously Approved Shift Trade
 
Workforce Engagement Management Workforce Management Scheduling
2 7 hours ago by Gina Palmer
Delete contact from contactlists 2 8 hours ago by Adrian Rodriguez
Email Multiple Actions threading issue
 
Genesys Cloud Topics Omni-Channel ...
2 9 hours ago by Jody Nabuurs
Original post by Kathryn Haines
Deactivation of AMD for User Groups calls using remote numbers
 
Genesys Cloud Topics Telephony
2 12 hours ago by Robert Herms
SIP Trunk from a Lancom Router to Genesys Cloud (BYOC) 2 12 hours ago by Robert Herms
Quality Policies for callbacks
 
Genesys Cloud Topics Quality Management
1 14 hours ago by Robert Wakefield-Carl
Original post by Daniel Cross
What queues am I active on in My Queues Activity?
 
Genesys Cloud Topics Unsure/Other
1 15 hours ago by Robert Wakefield-Carl
Original post by Kelly Fitzgerald
Callback Reporting 1 15 hours ago by Robert Wakefield-Carl
Original post by Jacqueline Turner
Displays the name of the department/city in addition to the country on an incoming call
 
Genesys Cloud Topics Reporting/Analytics Telephony
1 15 hours ago by Robert Wakefield-Carl
Original post by Mamadou DIOP
Interdigit timeout setting for Polycom only through the phone base setting?
 
Genesys Cloud Topics Unsure/Other
1 16 hours ago by Robert Wakefield-Carl
Original post by Jason Tran
Knowledge Opitimiser query
 
Genesys Cloud Topics Conversational AI ...
1 16 hours ago by Robert Wakefield-Carl
Original post by Steven Evans
Alerts
 
Genesys Cloud Topics Unsure/Other
1 16 hours ago by Robert Wakefield-Carl
Original post by Cody Herr
SCIM with IP Allow lists
 
Genesys Cloud Topics Implementation Security
1 17 hours ago by Robert Wakefield-Carl
Original post by Adam Butcher
Time zone management in Genesys Cloud workspaces?
 
Genesys Cloud Topics System Administration
1 17 hours ago by Robert Wakefield-Carl
Original post by Nick Horman
Finding recording policies
 
Genesys Cloud Topics Quality Management
1 17 hours ago by Robert Wakefield-Carl
Original post by Paul Simpson