Discussion

  Thread Subject Replies Last Post Status
Pass data from a secure flow to the script
 
Genesys Cloud Topics Architecture and Design
0 an hour ago by Julio Segil
Default or out of the box utterances and intents 0 an hour ago by Kellyn DuBois
Send Knowledge Feedback action
 
Genesys Cloud Topics Digital Channels User Created   DigitalBots   Knowledge
2 an hour ago by Marija Kovrlija
Original post by Phaneendra Avatapalli
Beta - Data Tables User Interface Update 36 2 hours ago by David Fradejas Tomás
Original post by Amelie Wisniak
ANI and DNIS obscured in my "My Interactions" view 4 2 hours ago by Enrique Waizel
Original post by Mark Goldsmith
🎉📣🤖 It's WEMAI Trivia Time!! Enter and WIN🤖📣🎉
 
Workforce Engagement Management Workforce Management
9 3 hours ago by Russell Johnson
Original post by Tracy Vickers
Contests ending FRIDAY! WIN BIG!
 
Genesys Cloud Topics Unsure/Other
0 3 hours ago by Nicole Milliken
WEM and AI 0 4 hours ago by Melissa Talamonti-Clark
Contests ending Friday- play to win!
0 4 hours ago by Nicole Milliken
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
21 5 hours ago by John Korn
Original post by Matt Lawson
Upcoming ACD Conferencing Capabilities 18 5 hours ago by Sabyasachi Pradhan
How to put data from variable to redirecting email subject? IRD
 
Genesys Multicloud On-Premises Topics Unsure/Other
2 5 hours ago by Vitaliy Teryoshin
Original post by Jakub Kabon
Transfers roadmap including new transfer APIs
 
Genesys Cloud Topics Roadmap/New Features
16 5 hours ago by David Farrell
Trivia Tower ends this Friday! Hurry and play!
0 5 hours ago by Nicole Milliken
Upcoming Agent UI Update - Multi-contextual Panels 33 6 hours ago by Nicholas Robinson
Original post by Ricky Phung
WEM Trivia Tower to wrap soon- get in and play!
 
Genesys Casual Events Unsure/Other
0 6 hours ago by Nicole Milliken
How does persistence work for Web Messaging Guest APIs when embedded in Mobile App.
 
Genesys Cloud Topics Architecture and Design
0 6 hours ago by Aditi Agarwal
hide work list button/access 0 7 hours ago by Karel Van de Velde
how to pull interval service level showing multiple interval from the export
 
Workforce Engagement Management Configuration Reports
1 7 hours ago by Paul Soulodre
Original post by Sherwin Liddell
need help to use "tAcd" value in architect flow using API "/api/v2/analytics/conversations/details" 4 7 hours ago by Breno Canyggia Ferreira Marreco
Original post by Rizwan Khan
Hurry & play! Two contests closing this week!
 
Genesys Casual Events
0 7 hours ago by Nicole Milliken
Transfer or keep a call in queue depending on two conditions
 
Genesys Cloud Topics Routing (ACD/IVR)
1 8 hours ago by Vineet Kakroo
Original post by Szymon Prower
For ACD voicemails, where does the interaction go to if no agent picks up the call back? 2 8 hours ago by Qan T
Agents unable to pick up calls
 
Genesys Cloud Topics Connect with a ... Telephony
58 9 hours ago by Paul Simpson
Original post by Stephen Jacobs
Email Workbins - Is there a work around?
 
Archive PureCloud Email Email Functionality Genesys Cloud Topics Digital Channels
5 9 hours ago by Christle Miclat
Original post by Joel Graham
Remote endpoint 4xx error on Action
 
Genesys Cloud Topics Integrations
0 9 hours ago by Grignon Arnaud
Feature Release: Introducing Interaction Categories
 
Workforce Engagement Management Speech and Text Analytics
0 12 hours ago by Andy Boland
Language limitation
 
Genesys Cloud Topics Routing (ACD/IVR)
1 13 hours ago by Heather Henderson
Failure Data Action in a Flow. 0 14 hours ago by Adrian Rodriguez
Agent Assist Summary 15-20 minute limit?
 
Genesys Cloud Topics Conversational AI ...
1 14 hours ago by Muhammad Zubair Awan
Original post by Vaun McCarthy
Post-flow action
 
Genesys Cloud Topics Architecture and Design
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Neo Molao
Backend dictionary
 
Genesys Cloud Topics Integrations
9 yesterday by Leor Grebler
Original post by Daniel Cross
Upcoming New Feature - Dictionary Management in UI
 
Genesys Cloud Topics Roadmap/New Features
7 yesterday by Leor Grebler
Genesys Cloud CX Release Notes - May 27 2024
 
Genesys Cloud Topics Roadmap/New Features
0 yesterday by Antwuan Rencher
Genesys Cloud Release Notes | May 27 2024
 
Workforce Engagement Management Interaction/Screen ... Speech and Text Analytics
0 yesterday by Tracy Vickers
Reschedule calls behavior when Campaign recycled during the Calls Placed
 
Genesys Cloud Topics Outbound
0 yesterday by Shahar Leonard
Assistance for Approval Workflow Setup for Scheduled Coaching Sessions
 
Genesys Cloud Topics Quality Management
1 yesterday by Georgy Rudnev
Original post by Saravana Kumar
Recall multiple times the same number before next contact on preview campaign
 
Genesys Cloud Topics Outbound
1 yesterday by Shahar Leonard
Original post by Alvaro Ruiz Canser
Topics and utterances
6 yesterday by Melinda van den Heever
Beta - Advanced Architect Execution Data & Replay Mode 36 2 days ago by Matthew Raleigh
Original post by Amelie Wisniak
🎉📣📣 WEMAI month | Mastering Workforce Forecasting with Genesys Cloud WEM
 
Workforce Engagement Management Workforce Management Forecasting
0 4 days ago by Natalia Abad
Removing PII data from conversations 11 4 days ago by Donald Huovinen
Original post by Joel Hellman
Unable to send Outbound WhatsApp/Message Template
 
Genesys Cloud Topics Digital Channels
0 4 days ago by Rechelle McConnell
Is there a way to see which role has a specific permission?
 
Genesys Cloud Topics Platform Administration
2 4 days ago by Qan T
Web Messaging - upcoming Supported Content Profile release
 
Genesys Cloud Topics Digital Channels
7 4 days ago by Angelo Cicchitto
Web Messaging - Supported Content Profile Temporarily Disabled
 
Genesys Cloud Topics Digital Channels
2 4 days ago by Angelo Cicchitto
SMS - Long Codes
1 4 days ago by Nicole Milliken
Original post by Shaik Salam
Callback After Call Work Changes
 
Genesys Cloud Topics Outbound Reporting/Analytics
3 4 days ago by Peter Faust
Original post by Patti Oaks
GCX-GCP Exam 11 4 days ago by Ashwath Pranav Karthikeyan
Original post by Tracee Baddley
No more toast of incoming calls on Genesys Cloud - Since Edge 124.0.2478.51
 
Genesys Cloud Topics Omni-Channel ...
2 4 days ago by Matt Lawson
Original post by Jeremie SIMON