Discussion

  Thread Subject Replies Last Post Status
Policies - Wrap Up Code
 
Genesys Cloud Topics Unsure/Other
0 8 minutes ago by Caitlyn Petrousek
Some agents are reporting receiving two simultaneous message interactions, is this normal? 0 10 minutes ago by Qan T
Genesys Cloud Release Notes | June 10 2024
 
Workforce Engagement Management Learning/Coaching Speech and Text Analytics
12 26 minutes ago by Conor Twomey
Original post by Tracy Vickers
Upcoming Enhancement to Agent Status View - Secondary Statuses
 
Genesys Cloud Topics Reporting/Analytics
2 an hour ago by Greg Cole
QOTM - O Captain! My Captain! Who's Your Favorite Teacher?
 
Genesys Casual Community Questions ...
15 an hour ago by Cameron Tomlin
Original post by Matt Lawson
Shift Trades - How far out can I trade?
 
Workforce Engagement Management Workforce Management Scheduling
3 an hour ago by Tracy Vickers
Original post by Gina Palmer
Introduce Yourself! (Get Points for the Contest!)
89 2 hours ago by Cameron Tomlin
Original post by Nicole Milliken
New Recognition feature issue 0 2 hours ago by Amber Krueger
Email Delivery receipts in agent's reply
 
Genesys Cloud Topics Outbound Reporting/Analytics
2 2 hours ago by Nuno Paulo
The agent processes the sent mail and selects done,but want to send from the original email basis
 
Genesys Cloud Topics Outbound
3 2 hours ago by Vincent Sabolboro
Original post by WenHao Zhang
Upcoming Agent UI Update - Multi-contextual Panels 48 2 hours ago by Nick Argeson
Original post by Ricky Phung
Beyond WEM Gamification and Performance Management
 
Archive PureCloud Performance User Created   gamification Workforce Engagement Management Gamification
0 2 hours ago by Melissa Talamonti-Clark
Hi my Name is Cam
0 2 hours ago by Cameron Tomlin
WEM - Performance and Engagement
 
Archive PureCloud Performance Certification Community Genesys Cloud Training User Created   gamification
0 2 hours ago by Melissa Talamonti-Clark
An error occurred attempting to save your changes
 
Workforce Engagement Management Scheduling
3 3 hours ago by Jay Langsford
Original post by Phil Ploeser
Conformance
 
Workforce Engagement Management Workforce Management Reports
2 3 hours ago by Jay Langsford
Original post by Sherwin Liddell
Resporg help 3 3 hours ago by Robert Wakefield-Carl
Original post by Amber Krueger
Add delay between campaign call attempts when a contact has multiple phone numbers
 
Genesys Cloud Topics Outbound
2 3 hours ago by Jeremy Prevost
Installing IP in Oracle Linux
 
Genesys Multicloud On-Premises Topics Implementation
1 4 hours ago by Breno Canyggia Ferreira Marreco
Original post by Mohammed Anees
UUI Data
 
Genesys Cloud Topics SIP/VolP Telephony
3 4 hours ago by Robert Wakefield-Carl
Original post by Adrian Rodriguez
Analyzing Abandoned Calls : Seeking Detailed Call Data
 
Genesys Cloud Topics Reporting/Analytics
1 4 hours ago by Robert Wakefield-Carl
Original post by Ruud Waermoes
Ability not to receive external calls when in ACD conversation
 
Genesys Cloud Topics Telephony
1 4 hours ago by Robert Wakefield-Carl
Original post by Catherine DUPIRE
Genesys Cloud Release Notes | June 17 2024
 
Workforce Engagement Management Workforce Management Speech and Text Analytics
0 4 hours ago by Tracy Vickers
Callers hearing in-queue flow even though there are agents On Queue.
 
Genesys Cloud Topics Routing (ACD/IVR)
1 4 hours ago by Robert Wakefield-Carl
Original post by Brandon Weaver
Intent Miner and Preview Campaigns
 
Genesys Cloud Topics Conversational AI ... Outbound
1 4 hours ago by Robert Wakefield-Carl
Original post by Mike McCleery
Real-time Adherence, Can you remove inactive Scheduled and Actual codes from filter?
 
Workforce Engagement Management Workforce Management Monitoring/Adherence
1 4 hours ago by Christopher Johnson
Original post by Alex MacMillan
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
 
Genesys Cloud Topics Omni-Channel ...
1 4 hours ago by Paul Simpson
Original post by Saravana Kumar
Need Assistance with In-Queue Call Flow Script for Estimated Wait Time and Callback Option
 
Genesys Cloud Topics Architecture and Design
0 4 hours ago by Saravana Kumar
Genesys Cloud CX Release Notes - June 17 2024
 
Genesys Cloud Topics Roadmap/New Features
0 4 hours ago by Antwuan Rencher
Is there an API that would provide in real-time a list of users in ACW?
 
Genesys Cloud Topics Reporting/Analytics
2 5 hours ago by Ryan Legner
Original post by Denis Villeneuve
New Customer Care Portal UI "Owned Cases" not showing my cases
 
Genesys Multicloud On-Premises Topics Platform/System ...
1 5 hours ago by Kazuo Araki
Original post by Jay Belleza
Cancelling a Previously Approved Shift Trade
 
Workforce Engagement Management Workforce Management Scheduling
2 5 hours ago by Gina Palmer
Wrap Code "None"
 
Genesys Cloud Topics Reporting/Analytics
12 6 hours ago by Jeff Humphreys
Original post by Joy Shewmake
Delete contact from contactlists 2 7 hours ago by Adrian Rodriguez
Email Multiple Actions threading issue
 
Genesys Cloud Topics Omni-Channel ...
2 7 hours ago by Jody Nabuurs
Original post by Kathryn Haines
Deactivation of AMD for User Groups calls using remote numbers
 
Genesys Cloud Topics Telephony
2 11 hours ago by Robert Herms
SIP Trunk from a Lancom Router to Genesys Cloud (BYOC) 2 11 hours ago by Robert Herms
Quality Policies for callbacks
 
Genesys Cloud Topics Quality Management
1 12 hours ago by Robert Wakefield-Carl
Original post by Daniel Cross
What queues am I active on in My Queues Activity?
 
Genesys Cloud Topics Unsure/Other
1 13 hours ago by Robert Wakefield-Carl
Original post by Kelly Fitzgerald
Callback Reporting 1 14 hours ago by Robert Wakefield-Carl
Original post by Jacqueline Turner
Displays the name of the department/city in addition to the country on an incoming call
 
Genesys Cloud Topics Reporting/Analytics Telephony
1 14 hours ago by Robert Wakefield-Carl
Original post by Mamadou DIOP
Interdigit timeout setting for Polycom only through the phone base setting?
 
Genesys Cloud Topics Unsure/Other
1 15 hours ago by Robert Wakefield-Carl
Original post by Jason Tran
Knowledge Opitimiser query
 
Genesys Cloud Topics Conversational AI ...
1 15 hours ago by Robert Wakefield-Carl
Original post by Steven Evans
Extended Blind Transfer feature in Genesys Cloud
 
Genesys Cloud Topics Routing (ACD/IVR)
1 15 hours ago by Robert Wakefield-Carl
Original post by Brandon Weaver
Alerts
 
Genesys Cloud Topics Unsure/Other
1 15 hours ago by Robert Wakefield-Carl
Original post by Cody Herr
SCIM with IP Allow lists
 
Genesys Cloud Topics Implementation Security
1 15 hours ago by Robert Wakefield-Carl
Original post by Adam Butcher
Time zone management in Genesys Cloud workspaces?
 
Genesys Cloud Topics System Administration
1 15 hours ago by Robert Wakefield-Carl
Original post by Nick Horman
Finding recording policies
 
Genesys Cloud Topics Quality Management
1 15 hours ago by Robert Wakefield-Carl
Original post by Paul Simpson
Feedback Report?
 
Genesys Cloud Topics Reporting/Analytics
1 16 hours ago by Robert Wakefield-Carl
Original post by Amanda Douglas
Nested Array Translation Map Issue - Conversation Details 2 18 hours ago by Matt Riedl