Discussion

  Thread Subject Replies Last Post Status
Resporg help 3 11 minutes ago by Robert Wakefield-Carl
Original post by Amber Krueger
Add delay between campaign call attempts when a contact has multiple phone numbers
 
Genesys Cloud Topics Outbound
2 31 minutes ago by Jeremy Prevost
Installing IP in Oracle Linux
 
Genesys Multicloud On-Premises Topics Implementation
1 an hour ago by Breno Canyggia Ferreira Marreco
Original post by Mohammed Anees
UUI Data
 
Genesys Cloud Topics SIP/VolP Telephony
3 an hour ago by Robert Wakefield-Carl
Original post by Adrian Rodriguez
Analyzing Abandoned Calls : Seeking Detailed Call Data
 
Genesys Cloud Topics Reporting/Analytics
1 an hour ago by Robert Wakefield-Carl
Original post by Ruud Waermoes
Ability not to receive external calls when in ACD conversation
 
Genesys Cloud Topics Telephony
1 an hour ago by Robert Wakefield-Carl
Original post by Catherine DUPIRE
Genesys Cloud Release Notes | June 17 2024
 
Workforce Engagement Management Workforce Management Speech and Text Analytics
0 an hour ago by Tracy Vickers
Callers hearing in-queue flow even though there are agents On Queue.
 
Genesys Cloud Topics Routing (ACD/IVR)
1 an hour ago by Robert Wakefield-Carl
Original post by Brandon Weaver
Intent Miner and Preview Campaigns
 
Genesys Cloud Topics Conversational AI ... Outbound
1 an hour ago by Robert Wakefield-Carl
Original post by Mike McCleery
Real-time Adherence, Can you remove inactive Scheduled and Actual codes from filter?
 
Workforce Engagement Management Workforce Management Monitoring/Adherence
1 an hour ago by Christopher Johnson
Original post by Alex MacMillan
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
 
Genesys Cloud Topics Omni-Channel ...
1 an hour ago by Paul Simpson
Original post by Saravana Kumar
Need Assistance with In-Queue Call Flow Script for Estimated Wait Time and Callback Option
 
Genesys Cloud Topics Architecture and Design
0 an hour ago by Saravana Kumar
Genesys Cloud CX Release Notes - June 17 2024
 
Genesys Cloud Topics Roadmap/New Features
0 an hour ago by Antwuan Rencher
Is there an API that would provide in real-time a list of users in ACW?
 
Genesys Cloud Topics Reporting/Analytics
2 an hour ago by Ryan Legner
Original post by Denis Villeneuve
Conformance
 
Workforce Engagement Management Workforce Management Reports
1 an hour ago by Gina Palmer
Original post by Sherwin Liddell
New Customer Care Portal UI "Owned Cases" not showing my cases
 
Genesys Multicloud On-Premises Topics Platform/System ...
1 2 hours ago by Kazuo Araki
Original post by Jay Belleza
Shift Trades - How far out can I trade?
 
Workforce Engagement Management Workforce Management Scheduling
2 2 hours ago by Gina Palmer
Cancelling a Previously Approved Shift Trade
 
Workforce Engagement Management Workforce Management Scheduling
2 2 hours ago by Gina Palmer
Wrap Code "None"
 
Genesys Cloud Topics Reporting/Analytics
12 3 hours ago by Jeff Humphreys
Original post by Joy Shewmake
Delete contact from contactlists 2 3 hours ago by Adrian Rodriguez
Email Multiple Actions threading issue
 
Genesys Cloud Topics Omni-Channel ...
2 4 hours ago by Jody Nabuurs
Original post by Kathryn Haines
Deactivation of AMD for User Groups calls using remote numbers
 
Genesys Cloud Topics Telephony
2 7 hours ago by Robert Herms
SIP Trunk from a Lancom Router to Genesys Cloud (BYOC) 2 7 hours ago by Robert Herms
Quality Policies for callbacks
 
Genesys Cloud Topics Quality Management
1 9 hours ago by Robert Wakefield-Carl
Original post by Daniel Cross
Email Delivery receipts in agent's reply
 
Genesys Cloud Topics Outbound Reporting/Analytics
1 9 hours ago by Robert Wakefield-Carl
Original post by Nuno Paulo
What queues am I active on in My Queues Activity?
 
Genesys Cloud Topics Unsure/Other
1 10 hours ago by Robert Wakefield-Carl
Original post by Kelly Fitzgerald
Callback Reporting 1 10 hours ago by Robert Wakefield-Carl
Original post by Jacqueline Turner
Displays the name of the department/city in addition to the country on an incoming call
 
Genesys Cloud Topics Reporting/Analytics Telephony
1 10 hours ago by Robert Wakefield-Carl
Original post by Mamadou DIOP
Interdigit timeout setting for Polycom only through the phone base setting?
 
Genesys Cloud Topics Unsure/Other
1 11 hours ago by Robert Wakefield-Carl
Original post by Jason Tran
Knowledge Opitimiser query
 
Genesys Cloud Topics Conversational AI ...
1 11 hours ago by Robert Wakefield-Carl
Original post by Steven Evans
Extended Blind Transfer feature in Genesys Cloud
 
Genesys Cloud Topics Routing (ACD/IVR)
1 11 hours ago by Robert Wakefield-Carl
Original post by Brandon Weaver
Alerts
 
Genesys Cloud Topics Unsure/Other
1 12 hours ago by Robert Wakefield-Carl
Original post by Cody Herr
SCIM with IP Allow lists
 
Genesys Cloud Topics Implementation Security
1 12 hours ago by Robert Wakefield-Carl
Original post by Adam Butcher
Time zone management in Genesys Cloud workspaces?
 
Genesys Cloud Topics System Administration
1 12 hours ago by Robert Wakefield-Carl
Original post by Nick Horman
Finding recording policies
 
Genesys Cloud Topics Quality Management
1 12 hours ago by Robert Wakefield-Carl
Original post by Paul Simpson
Feedback Report?
 
Genesys Cloud Topics Reporting/Analytics
1 13 hours ago by Robert Wakefield-Carl
Original post by Amanda Douglas
Nested Array Translation Map Issue - Conversation Details 2 14 hours ago by Matt Riedl
Doing a consult transfer from IVR flow
 
Genesys Cloud Topics Routing (ACD/IVR)
4 16 hours ago by Vaun McCarthy
Original post by Rohit Gupta
Genesys Browser: Audio Device Profiles
 
Archive PureCloud Basic Features Basic Functions Genesys Cloud Topics Telephony
1 17 hours ago by Robert Wakefield-Carl
Original post by Jaime Perez
The agent processes the sent mail and selects done,but want to send from the original email basis
 
Genesys Cloud Topics Outbound
2 yesterday by Tatjana Knezevic
Original post by WenHao Zhang
Report for Deselecting Phone
 
Workforce Engagement Management Monitoring/Adherence Reports
1 yesterday by Tatjana Knezevic
Original post by Anna Jhane Mulinyawe
Web Messaging 1 yesterday by Robert Wakefield-Carl
Original post by Richard Craig
Upcoming Enhancement to Agent Status View - Secondary Statuses
 
Genesys Cloud Topics Reporting/Analytics
1 yesterday by Robert Wakefield-Carl
Original post by Greg Cole
Messenger - translation service based on Azure
 
Genesys Cloud Topics Digital Channels
1 yesterday by Robert Wakefield-Carl
Original post by Robert Klusek
Splitting a Divison 1 yesterday by Robert Wakefield-Carl
Original post by Corey Lanier
Dashboard widget filter limit 10 queues
 
Genesys Cloud Topics Reporting/Analytics
1 yesterday by Robert Wakefield-Carl
Original post by Chandaet Tangsomsukying
Web Messaging - upcoming improvement to Messenger UX for Sending and Delivered Inbound Messages
 
Genesys Cloud Topics Digital Channels
3 2 days ago by Angelo Cicchitto
Assistance for Approval Workflow Setup for Scheduled Coaching Sessions
 
Genesys Cloud Topics Quality Management
2 2 days ago by Saravana Kumar
Assistance in implementing agent assists with KB database integration
 
Genesys Cloud Topics Integrations
2 2 days ago by Saravana Kumar
Can I turn off Transcription by Agent
 
Genesys Cloud Topics System Administration
1 2 days ago by Tatjana Knezevic
Original post by Jennifer Malavazos