Discussion

  Thread Subject Replies Last Post Status
Doing a consult transfer from IVR flow
 
Genesys Cloud Topics Routing (ACD/IVR)
2 41 minutes ago by Rohit Gupta
Ability not to receive external calls when in ACD conversation
 
Genesys Cloud Topics Telephony
0 43 minutes ago by Catherine DUPIRE
Delete contact from contactlists 0 44 minutes ago by Adrian Rodriguez
How to send an email from an outbound script ?
 
Archive PureCloud Email Genesys Cloud Scripting Genesys Cloud Topics Outbound
0 an hour ago by Catherine DUPIRE
Future release page
 
Genesys Cloud Topics Roadmap/New Features
0 an hour ago by Andy Jackson
Primary Contact Numbers 0 an hour ago by Richard Craig
SIP Trunk from a Lancom Router to Genesys Cloud (BYOC) 1 2 hours ago by Andreas Tikart
Original post by Robert Herms
Dialing Restriction 2 3 hours ago by Vinod Madiraju
Original post by Ebrahim Shamouli
new customercare UI ¿where did they leave the downloads?
 
Genesys Multicloud On-Premises Topics Unsure/Other
2 3 hours ago by Vinod Balan
Original post by Rodrigo Hernandez
Capture Deflection Rate From Outage Recording 3 3 hours ago by Blair Wilkinson
Original post by Stephanie Poole
WhatsApp Outbound Message
 
Genesys Cloud Topics Outbound
1 5 hours ago by Robert Wakefield-Carl
Original post by Rechelle McConnell
Using existing Genesys API to send batch of transcripts to a data repository via SMTP
 
Genesys Cloud Topics Integrations
1 5 hours ago by Robert Wakefield-Carl
Original post by Nick Kieffer
Coaching Appointments for Leaders
 
Genesys Cloud Topics Unsure/Other
1 5 hours ago by Robert Wakefield-Carl
Original post by Cynthia Stickland
Extending interaction beyond 59 days
 
Genesys Cloud Topics Routing (ACD/IVR)
1 5 hours ago by Robert Wakefield-Carl
Original post by Shahzaib Momin
WebRTC call release also releases MS Teams calls
 
Genesys Cloud Topics Telephony
1 5 hours ago by Robert Wakefield-Carl
Original post by Enrique Waizel
Setting order of Quick Replies using Slot Lists
 
Genesys Cloud Topics Conversational AI ...
1 5 hours ago by Robert Wakefield-Carl
Original post by Vikki Papesh
TTS and Audio Blanks
 
Genesys Cloud Topics Architecture and Design
1 5 hours ago by Robert Wakefield-Carl
Original post by Daniel Aguilar
Salesforce Screenpop search without removing International Code
 
Genesys Cloud Topics Integrations
1 5 hours ago by Robert Wakefield-Carl
Original post by SAMEER KEKADE
Trying to convert .sasf to .wav files
 
PureConnect Topics Unsure/Other
9 6 hours ago by Sachin Nangia
Original post by Brad Knierim
> 1 concurrent voice call to an agent logged in with a Remote Phone
 
Genesys Cloud Topics Remote Work Enablement
1 8 hours ago by Robert Wakefield-Carl
Original post by Kim Kiekeben
Default or out of the box utterances and intents 1 8 hours ago by Robert Wakefield-Carl
Original post by Kellyn DuBois
hide work list button/access 1 8 hours ago by Robert Wakefield-Carl
Original post by Karel Van de Velde
Remote endpoint 4xx error on Action
 
Genesys Cloud Topics Integrations
1 8 hours ago by Robert Wakefield-Carl
Original post by Grignon Arnaud
Reschedule calls behavior when Campaign recycled during the Calls Placed
 
Genesys Cloud Topics Outbound
1 8 hours ago by Robert Wakefield-Carl
Original post by Shahar Leonard
Can conference calls be shown in interactions?
 
Genesys Cloud Topics System Administration Telephony
1 9 hours ago by Anton Vroon
Original post by Nuttapong Limadisai
Beta - Advanced Architect Execution Data & Replay Mode 61 10 hours ago by Joshua Civitareale
Original post by Amelie Wisniak
Hosting SCORM 1.2 e-learning and Module Improvements come to Genesys Cloud
 
Workforce Engagement Management Learning/Coaching
0 10 hours ago by Paul Turner
Restart an old email conversation 0 12 hours ago by Will Bellerby
Jump To Reusable Task not show in the list of tasks that can be selected.
 
Genesys Cloud Topics Architecture and Design
1 12 hours ago by Anton Vroon
Original post by Brian Mecham
Management Unit Setting : Maximum Occupancy % for Deferred Work
 
Workforce Engagement Management Configuration Workforce Management Scheduling
0 14 hours ago by Tam Cao
Displaying Name instead of Guest for SMS & Web Messaging (Salesforce)
 
Genesys Cloud Topics Digital Channels
1 16 hours ago by Angelo Cicchitto
Original post by Brooke Lace
Callers hearing in-queue flow even though there are agents On Queue.
 
Genesys Cloud Topics Routing (ACD/IVR)
0 16 hours ago by Brandon Weaver
Input of birthdates in a script
 
Genesys Cloud Topics Unsure/Other
3 17 hours ago by Tatjana Knezevic
Original post by Thomas Repking
Emails - answered / handled and AHT 0 17 hours ago by Dave Tiltman
Quality management
 
Genesys Cloud Topics Quality Management
1 17 hours ago by Herrick Mai
Original post by Shauna Gibson
api/v2/outbound/campaigns/progress Deprecated?
 
Genesys Cloud Topics Outbound
1 17 hours ago by Ryan Cheesman
Intent Miner and Preview Campaigns
 
Genesys Cloud Topics Conversational AI ... Outbound
0 18 hours ago by Mike McCleery
Genesys Cloud Release Notes | June 10 2024
 
Workforce Engagement Management Learning/Coaching Speech and Text Analytics
11 18 hours ago by Brian Dupuis
Original post by Tracy Vickers
Insights app for iOS 2 18 hours ago by Xavier Mateu
Auto Schedule Upload
 
Workforce Engagement Management Scheduling
5 19 hours ago by Gabrielle Norfleet
An error occurred attempting to save your changes
 
Workforce Engagement Management Scheduling
1 19 hours ago by Jay Langsford
Original post by Phil Ploeser
Queue Segmentation for Canned Responses - Coming Soon!
 
Genesys Cloud Topics Digital Channels
5 19 hours ago by Rich Miller
Original post by Marudhu Pandian
Outbound line/number channel utilization 0 19 hours ago by Karthi Elumalai
How to keep the Machine ID while moving a VM to another VMWare host
 
PureConnect Topics System Administration
5 20 hours ago by Guchan Erzorlu
Original post by Igor Dinissuk
Markdown function in the Agent Script is NOT working
 
Genesys Cloud Topics Unsure/Other
5 20 hours ago by Vincent Cheng
Original post by Charles Duan
Miranda and Recording process for manually dialed Outbound calls
 
Genesys Cloud Topics Implementation
4 22 hours ago by Gudmundur Sveinsson
Original post by Kenneth Shea
How does persistence work for Web Messaging Guest APIs when embedded in Mobile App. 4 yesterday by Aditi Agarwal
Why Preferred agent routing is not compatible with WFM forecasting and scheduling
 
Genesys Cloud Topics Digital Channels
1 yesterday by Anton Vroon
Original post by Deepti Srivastava
Interactions vs Policy
 
Genesys Cloud Topics Reporting/Analytics Telephony
2 yesterday by Tracee Baddley
Dynamic Skill Expression Groups
 
Genesys Cloud Topics Routing (ACD/IVR)
1 yesterday by Tatjana Knezevic
Original post by Michael Rigney