Discussion

  Thread Subject Replies Last Post Status
Contests ending Friday- play to win!
0 18 minutes ago by Nicole Milliken
Beta - Data Tables User Interface Update 35 29 minutes ago by Amelie Wisniak
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
21 an hour ago by John Korn
Original post by Matt Lawson
Upcoming ACD Conferencing Capabilities 18 an hour ago by Sabyasachi Pradhan
How to put data from variable to redirecting email subject? IRD
2 an hour ago by Vitaliy Teryoshin
Original post by Jakub Kabon
Transfers roadmap including new transfer APIs
16 an hour ago by David Farrell
Trivia Tower ends this Friday! Hurry and play!
0 an hour ago by Nicole Milliken
Upcoming Agent UI Update - Multi-contextual Panels 33 2 hours ago by Nicholas Robinson
Original post by Ricky Phung
WEM Trivia Tower to wrap soon- get in and play!
0 2 hours ago by Nicole Milliken
How does persistence work for Web Messaging Guest APIs when embedded in Mobile App.
0 2 hours ago by Aditi Agarwal
hide work list button/access 0 2 hours ago by Karel Van de Velde
how to pull interval service level showing multiple interval from the export
1 3 hours ago by Paul Soulodre
Original post by Sherwin Liddell
need help to use "tAcd" value in architect flow using API "/api/v2/analytics/conversations/details" 4 3 hours ago by Breno Canyggia Ferreira Marreco
Original post by Rizwan Khan
Hurry & play! Two contests closing this week!
0 3 hours ago by Nicole Milliken
Transfer or keep a call in queue depending on two conditions
1 3 hours ago by Vineet Kakroo
Original post by Szymon Prower
For ACD voicemails, where does the interaction go to if no agent picks up the call back? 2 4 hours ago by Qan T
Agents unable to pick up calls
58 4 hours ago by Paul Simpson
Original post by Stephen Jacobs
Email Workbins - Is there a work around?
5 5 hours ago by Christle Miclat
Original post by Joel Graham
Remote endpoint 4xx error on Action
0 5 hours ago by Grignon Arnaud
Feature Release: Introducing Interaction Categories
0 7 hours ago by Andy Boland
Language limitation
1 8 hours ago by Heather Henderson
Failure Data Action in a Flow. 0 10 hours ago by Adrian Rodriguez
Agent Assist Summary 15-20 minute limit?
1 10 hours ago by Muhammad Zubair Awan
Original post by Vaun McCarthy
Post-flow action
1 23 hours ago by Breno Canyggia Ferreira Marreco
Original post by Neo Molao
Backend dictionary
9 yesterday by Leor Grebler
Original post by Daniel Cross
Upcoming New Feature - Dictionary Management in UI
7 yesterday by Leor Grebler
Genesys Cloud CX Release Notes - May 27 2024
0 yesterday by Antwuan Rencher
Genesys Cloud Release Notes | May 27 2024
0 yesterday by Tracy Vickers
Reschedule calls behavior when Campaign recycled during the Calls Placed
0 yesterday by Shahar Leonard
Assistance for Approval Workflow Setup for Scheduled Coaching Sessions
1 yesterday by Georgy Rudnev
Original post by Saravana Kumar
Recall multiple times the same number before next contact on preview campaign
1 yesterday by Shahar Leonard
Original post by Alvaro Ruiz Canser
Topics and utterances
6 yesterday by Melinda van den Heever
Beta - Advanced Architect Execution Data & Replay Mode 36 2 days ago by Matthew Raleigh
Original post by Amelie Wisniak
🎉📣📣 WEMAI month | Mastering Workforce Forecasting with Genesys Cloud WEM
0 3 days ago by Natalia Abad
Removing PII data from conversations 11 3 days ago by Donald Huovinen
Original post by Joel Hellman
Unable to send Outbound WhatsApp/Message Template
0 3 days ago by Rechelle McConnell
Send Knowledge Feedback action
1 4 days ago by Bertrand Deglaire
Original post by Phaneendra Avatapalli
🎉📣🤖 It's WEMAI Trivia Time!! Enter and WIN🤖📣🎉
8 4 days ago by Tracy Vickers
Is there a way to see which role has a specific permission?
2 4 days ago by Qan T
Web Messaging - upcoming Supported Content Profile release
7 4 days ago by Angelo Cicchitto
Web Messaging - Supported Content Profile Temporarily Disabled
2 4 days ago by Angelo Cicchitto
SMS - Long Codes
1 4 days ago by Nicole Milliken
Original post by Shaik Salam
Callback After Call Work Changes
3 4 days ago by Peter Faust
Original post by Patti Oaks
GCX-GCP Exam 11 4 days ago by Ashwath Pranav Karthikeyan
Original post by Tracee Baddley
No more toast of incoming calls on Genesys Cloud - Since Edge 124.0.2478.51
2 4 days ago by Matt Lawson
Original post by Jeremie SIMON
Beta - Collapsible cards in Architect actions 11 4 days ago by Colin Finnegan
Original post by Amelie Wisniak
Agent UI - New messaging component - Beta
5 4 days ago by Mate Janos Foldi
Survey via Qualtrics
10 4 days ago by Sujatha Ganapathy
Original post by Louis Dambrosio
Callback Handle Times 21 4 days ago by Mayur Prajapati
Original post by Sabyasachi Pradhan
Removing Topics from IVR
0 4 days ago by Anthony Flores