Discussion

  Thread Subject Replies Last Post Status
πŸŽ‰πŸ“£πŸ€– It's WEMAI Trivia Time!! Enter and WINπŸ€–πŸ“£πŸŽ‰
14 17 seconds ago by Tracy Vickers
ANI and DNIS obscured in my "My Interactions" view 5 2 hours ago by Ernest John Nuque
Original post by Mark Goldsmith
Trivia Tower ends this Friday! Hurry and play!
0 2 hours ago by Tracy Vickers
AI Employee Motivator...Welcome Clippy back to the AI Game, PLZ!
1 2 hours ago by Tracy Vickers
Original post by Katie Johnson
How to put data from variable to redirecting email subject? IRD
4 3 hours ago by Jakub Kabon
how to pull interval service level showing multiple interval from the export
2 3 hours ago by Tracy Vickers
Original post by Sherwin Liddell
Teams Questions 9 4 hours ago by Richard Craig
Roles/Permission to view interactions/recordings for selected users 0 5 hours ago by Ernest John Nuque
Unable to Delete Queue
1 6 hours ago by Vaun McCarthy
Original post by Matt Cherry
Salesforce Screenpop search without removing International Code
0 8 hours ago by SAMEER KEKADE
> 1 concurrent voice call to an agent logged in with a Remote Phone
0 9 hours ago by Kim Kiekeben
Pass data from a secure flow to the script
1 10 hours ago by Anton Vroon
Original post by Julio Segil
Default or out of the box utterances and intents 0 14 hours ago by Kellyn DuBois
Send Knowledge Feedback action
2 14 hours ago by Marija Kovrlija
Original post by Phaneendra Avatapalli
Beta - Data Tables User Interface Update 36 15 hours ago by David Fradejas TomΓ‘s
Original post by Amelie Wisniak
Contests ending FRIDAY! WIN BIG!
0 16 hours ago by Nicole Milliken
WEM and AI 0 17 hours ago by Melissa Talamonti-Clark
Contests ending Friday- play to win!
0 17 hours ago by Nicole Milliken
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
21 18 hours ago by John Korn
Original post by Matt Lawson
Upcoming ACD Conferencing Capabilities 18 18 hours ago by Sabyasachi Pradhan
Transfers roadmap including new transfer APIs
16 18 hours ago by David Farrell
Trivia Tower ends this Friday! Hurry and play!
0 18 hours ago by Nicole Milliken
Upcoming Agent UI Update - Multi-contextual Panels 33 19 hours ago by Nicholas Robinson
Original post by Ricky Phung
WEM Trivia Tower to wrap soon- get in and play!
0 19 hours ago by Nicole Milliken
How does persistence work for Web Messaging Guest APIs when embedded in Mobile App. 0 19 hours ago by Aditi Agarwal
hide work list button/access 0 20 hours ago by Karel Van de Velde
need help to use "tAcd" value in architect flow using API "/api/v2/analytics/conversations/details" 4 20 hours ago by Breno Canyggia Ferreira Marreco
Original post by Rizwan Khan
Hurry & play! Two contests closing this week!
0 20 hours ago by Nicole Milliken
Transfer or keep a call in queue depending on two conditions
1 21 hours ago by Vineet Kakroo
Original post by Szymon Prower
For ACD voicemails, where does the interaction go to if no agent picks up the call back? 2 21 hours ago by Qan T
Agents unable to pick up calls
58 22 hours ago by Paul Simpson
Original post by Stephen Jacobs
Email Workbins - Is there a work around?
5 22 hours ago by Christle Miclat
Original post by Joel Graham
Remote endpoint 4xx error on Action
0 22 hours ago by Grignon Arnaud
Feature Release: Introducing Interaction Categories
0 yesterday by Andy Boland
Language limitation
1 yesterday by Heather Henderson
Failure Data Action in a Flow. 0 yesterday by Adrian Rodriguez
Agent Assist Summary 15-20 minute limit?
1 yesterday by Muhammad Zubair Awan
Original post by Vaun McCarthy
Post-flow action
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Neo Molao
Backend dictionary
9 yesterday by Leor Grebler
Original post by Daniel Cross
Upcoming New Feature - Dictionary Management in UI
7 yesterday by Leor Grebler
Genesys Cloud CX Release Notes - May 27 2024
0 yesterday by Antwuan Rencher
Genesys Cloud Release Notes | May 27 2024
0 yesterday by Tracy Vickers
Reschedule calls behavior when Campaign recycled during the Calls Placed
0 yesterday by Shahar Leonard
Assistance for Approval Workflow Setup for Scheduled Coaching Sessions
1 2 days ago by Georgy Rudnev
Original post by Saravana Kumar
Recall multiple times the same number before next contact on preview campaign
1 2 days ago by Shahar Leonard
Original post by Alvaro Ruiz Canser
Topics and utterances
6 2 days ago by Melinda van den Heever
Beta - Advanced Architect Execution Data & Replay Mode 36 3 days ago by Matthew Raleigh
Original post by Amelie Wisniak
πŸŽ‰πŸ“£πŸ“£ WEMAI month | Mastering Workforce Forecasting with Genesys Cloud WEM
0 4 days ago by Natalia Abad
Removing PII data from conversations 11 4 days ago by Donald Huovinen
Original post by Joel Hellman
Unable to send Outbound WhatsApp/Message Template
0 4 days ago by Rechelle McConnell