Discussion

  Thread Subject Replies Last Post Status
Files are not being displayed to the user in WhatsApp conversations.
1 15 minutes ago by Cameron Tomlin
Original post by Roberto Covarrubia
Architect data tables user interface updates
46 33 minutes ago by Amelie Wisniak
Beta - Data Tables User Interface Update 33 37 minutes ago by Amelie Wisniak
How can I send Voicemail to the Configured Email Address with Audio File Attached 5 38 minutes ago by Kevin Goodwin
Original post by Shenbagamoorthy B
Web Message and PCI Compliance
3 38 minutes ago by Garan Weber
Original post by Tonya Keith
Audit an Evaluator
8 an hour ago by Cynthia Stickland
Bulk recording export in native Genesys 3 an hour ago by Breno Canyggia Ferreira Marreco
Original post by Brandon Hamilton
What has you excited about Xperience? 11 2 hours ago by Bob Hall
Original post by Matt Lawson
Unlocking a call flow properly?
2 2 hours ago by Muhammad Zubair Awan
Original post by Qan T
A Community First - Sustainability Trivia Updates
0 2 hours ago by Matt Lawson
QOTM: You + eBike = Answer!
18 2 hours ago by Matt Lawson
Original post by Nicole Milliken
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
11 3 hours ago by Rihab BEN MALEK
Original post by Matt Lawson
Audit Retention Policy update - 1 Year max 0 3 hours ago by Chris Fischer
Feedback: Agents missing from schedules 2 4 hours ago by Jacqueline Turner
Real-Time Dashboard Hurdles & Performance View Errors - Your Expertise Needed! 1 4 hours ago by Garan Weber
Original post by Sergio Vázquez Martín
Beta - Advanced Architect Execution Data & Replay Mode 10 4 hours ago by Paul McGurn
Original post by Amelie Wisniak
Interaction - Participant Data
7 5 hours ago by Ismail Zniber
Original post by Neil Jones
Time Off Request Calendar Legend
9 5 hours ago by Jay Langsford
Original post by Jacqueline Turner
Restrict agent from seeing / hearing any call recording/screen recording
3 5 hours ago by Daniel Ho
Original post by Clayton Curtis
Users Not Responding
26 5 hours ago by Pat Johnson
Original post by Angelica Howard
Upcoming Agent UI Changes - New email component 32 6 hours ago by Jan Heinonen
Original post by Mate Janos Foldi
Agent Interacting Status More Than Logged In Time
6 6 hours ago by Georgy Rudnev
Original post by John Ohlund
Email disconnecting before being processed by email flow
4 6 hours ago by Breno Canyggia Ferreira Marreco
Original post by Amit Deepchand
Handling the asynchronous nature of Web Messaging. 5 7 hours ago by Nichole Conway
Original post by Aaron Montanari
Where do I find the Participant ID?
2 12 hours ago by Niel Vicente
Original post by Reuben Goodwin
Get participant from inqueue flow behavior 1 13 hours ago by Niel Vicente
📣📣🎉AI in Speech and Text Analytics - Learn More 🎉📣📣
0 13 hours ago by Tracy Vickers
Media type 'Messaging' canned responses not showing images
1 15 hours ago by Anton Vroon
Original post by Elaine May
What Update Data and Set Participant Data do in these call flows?
3 16 hours ago by Qan T
Architect Inbound Message Flow Transfer to ACD Error
4 17 hours ago by Breno Canyggia Ferreira Marreco
Original post by Wendy Yang
API to find all abandon calls
2 17 hours ago by Anton Vroon
Original post by Arun Kumar
Administrative ability to require WebRTC Media Helper - Rollout Paused
21 20 hours ago by Clare Wallace
Original post by David Van Milligan
đź“Ł Announcing Advanced Architect Execution Data and Replay Mode! 6 22 hours ago by Amelie Wisniak
Routing TFN to Queue
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Craig Fickes
Call Evaluations
0 yesterday by Caitlyn Petrousek
Dashboards & Reports Featuring Secondary Agent Presence
8 yesterday by Cody Cash
Original post by Nick Payton
Difference between Alert - No answer and Not Responding
8 yesterday by Judith Jimenez
Original post by Christine Serapiglia
Viewing/exporting time off requests for set period/year
1 yesterday by Tracy Vickers
Original post by James Learmonth
Multiple Day Interval Report
16 yesterday by Maisey Harris
Original post by John Codispoti
issue when trying to consult from Genesys to a Teams User
0 yesterday by Muhammed Moosa
Trivia Tower - Sustainability Trivia (Win a Prize) 0 yesterday by Matt Lawson
Trivia Tower - Sustainability Trivia (Win a Prize)
0 yesterday by Matt Lawson
Auto summarization stored anywhere?
1 yesterday by Matt Lawson
Original post by Clayton Curtis
Export Panel Enhancements Temporarily Disabled
3 yesterday by Greg Cole
Genesys Cloud for Salesforce - Related To field
3 yesterday by Richard Schott
Original post by Alessandro Iuliano
Inactive user loses role
2 yesterday by Michael Schimento
Beta - New AudioHook queue setting and Architect flow action
16 yesterday by Bingkai Miao
Original post by Rebecca Owens
Trying to convert .sasf to .wav files
5 yesterday by Gideon Val Villorente
Original post by Brad Knierim
First Contact Resolution solution?
6 yesterday by Nicholas Squires
Post-flow action
10 yesterday by Neo Molao