Discussion

  Thread Subject Replies Last Post Status
Quality Evaluation Policy parameters
 
Genesys Cloud Topics Quality Management
1 3 minutes ago by Herrick Mai
Original post by Robert Niblock
Call Data Action in call flow fail 3 3 minutes ago by Jose Albor
Original post by Nuttapong Limadisai
Only One Picture Can Contain 9,624 Community Posts 1 5 minutes ago by Paul Simpson
Original post by Matt Lawson
Inbound Call Flow
 
Genesys Cloud Topics Routing (ACD/IVR)
6 8 minutes ago by Paul Simpson
Original post by Matthew Tipler
Email queues - Send auto reply based on subject header
 
Genesys Cloud Topics Digital Channels
1 21 minutes ago by Cameron Tomlin
Original post by Emily Callander
Customer-initiated suppression of hold music
 
Genesys Cloud Topics Unsure/Other
3 27 minutes ago by Paul Simpson
Original post by Jennifer Paton
Salesforce API Integration works in test but doesn't update when called in data action
 
Genesys Cloud Topics Integrations
1 44 minutes ago by Paul Simpson
Original post by Maureen Shaw
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
12 an hour ago by Scott Tamborski
Original post by Matt Lawson
Recording audio stereo 2 an hour ago by Jobie Gilchrist
Original post by Rihab BEN MALEK
GDPR Consent when offering callbacks
 
Genesys Cloud Topics Architecture and Design
0 an hour ago by Pascale Fontaine
API to end After Call
 
Genesys Cloud Topics System Administration
1 2 hours ago by Cameron Tomlin
Original post by Karthi Muthukrishnan
Is it possible to extract agent stats on deactivated agents?
 
Genesys Cloud Topics Reporting/Analytics
1 2 hours ago by Cameron Tomlin
Original post by Tina Yocum
Shift Bidding In CX Cloud
 
Workforce Engagement Management Workforce Management
11 2 hours ago by Olga Revilla
Original post by Chris Alwood
Need help with utilization labels
 
Genesys Cloud Topics Routing (ACD/IVR)
6 6 hours ago by Ryan Reynolds
Agent UI - New messaging component - Beta
 
Genesys Cloud CX - Beta HQ Beta Announcement Now Recruiting
2 6 hours ago by Mate Janos Foldi
Outbound Call - Triggers, Workflow Data, and Integration 2 6 hours ago by Muhammad Zubair Awan
Original post by Matt Riedl
Restrict agent from seeing / hearing any call recording/screen recording
 
Genesys Cloud Topics Quality Management
7 7 hours ago by Andy Jackson
Original post by Clayton Curtis
QOTM: You + eBike = Answer!
 
Genesys Casual Events General
22 9 hours ago by Shane Ward
Original post by Nicole Milliken
masking custom variables in Architect
 
Genesys Cloud Topics Architecture and Design
1 10 hours ago by Anton Vroon
Original post by Deepti Srivastava
Genesys Predictive Engagement 0 10 hours ago by Phaneendra Avatapalli
What has you excited about Xperience? 12 11 hours ago by Anton Vroon
Original post by Matt Lawson
Handle time broken down
 
Genesys Cloud Topics Reporting/Analytics
1 12 hours ago by Anton Vroon
Original post by Sujatha Ganapathy
New analytics activity API 0 12 hours ago by Anton Vroon
What does the Update data do in this call flow?
 
Genesys Cloud Topics Unsure/Other
1 13 hours ago by Anton Vroon
Original post by Qan T
Trimming confirmation string format
 
Genesys Cloud Topics Conversational AI ...
2 17 hours ago by Vikki Papesh
Schedule Callback
 
Genesys Cloud Topics Outbound
0 19 hours ago by Christina Bowens
A NEW Genesys Cloud Q&A Show: Outbound Email Campaigns!
 
Genesys Cloud Topics Community Videos ...
4 20 hours ago by Robert Wittmer
Original post by Nicole Milliken
Upcoming Agent UI Changes - New email component 34 21 hours ago by Carlos Alonso
Original post by Mate Janos Foldi
Routing TFN to Queue
 
Genesys Cloud Topics Routing (ACD/IVR)
5 21 hours ago by Paul Simpson
Original post by Craig Fickes
A quick question regarding routing (ACD)
 
Genesys Cloud Topics Routing (ACD/IVR)
4 21 hours ago by Paul Simpson
Original post by Jeong Yoon Cho
Dashboards
 
Genesys Cloud Topics Reporting/Analytics
5 21 hours ago by Mark Pierson
Original post by Mikaylah Smith
Files are not being displayed to the user in WhatsApp conversations.
 
Genesys Cloud Topics Integrations
2 22 hours ago by Roberto Covarrubia
Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
 
Workforce Engagement Management Scheduling
3 22 hours ago by Olga Revilla
Original post by Andrea Rushfeldt
Genesys Forecast FTE needs
 
Workforce Engagement Management Workforce Management Forecasting Scheduling
4 22 hours ago by Olga Revilla
Original post by Cody Herr
Adding an ad-hoc activity to a schedule
 
Workforce Engagement Management Forecasting Scheduling
7 22 hours ago by Olga Revilla
Original post by David Branigan
Workplan and Forecast are set up to run schedules to 8pm, but the schedules are only generating 8:00am - 4:00pm
 
Workforce Engagement Management Scheduling
2 22 hours ago by Olga Revilla
Original post by Nathan Gould
Using profile fields for schedule generation 3 22 hours ago by Olga Revilla
Original post by Aparna Peri
Agent Log Off 2 22 hours ago by Olga Revilla
Original post by Addison Hild
Removing Inactive Agents from Work Plans
 
Workforce Engagement Management Workforce Management Configuration Scheduling
1 22 hours ago by Olga Revilla
Original post by Lisa Johnson
Suggest Ideal Time
 
Workforce Engagement Management Scheduling
1 22 hours ago by Olga Revilla
Original post by ANA BELEN ALONSO VIDALES
Start/End time Interval - Intraday Monitoring 0 22 hours ago by Tam Cao
WFM Scheduled > Required Staff (What to do?) 7 22 hours ago by Olga Revilla
Original post by Breno Canyggia Ferreira Marreco
Time off manager- Auto approvals outside of an agents shift
 
Workforce Engagement Management Workforce Management Time Off/HRIS
9 22 hours ago by Olga Revilla
Original post by Pablo Flores
Feedback: Agents missing from schedules 3 23 hours ago by Olga Revilla
Original post by Jacqueline Turner
Agent calls handled by skill
 
Genesys Cloud Topics Reporting/Analytics
0 23 hours ago by Gina Palmer
Forwarding calls into the Survey is impossible for one agent
 
Genesys Cloud Topics Unsure/Other
1 yesterday by Jan Heinonen
Original post by Katrin Ludwig
Need to create a new role for "live monitoring" only - Are these the correct permissions? 2 yesterday by Qan T
Bulk update delete date of recordings not in-scope of any policies
 
Genesys Cloud Topics Quality Management
3 yesterday by Daniel Ho
Original post by Anna Jhane Mulinyawe
Outbound route international
 
Genesys Cloud Topics Outbound Telephony
1 yesterday by Jason Kleitz
Original post by Nuttapong Limadisai
Genesys Cloud Release Notes | May 13 2024
 
Workforce Engagement Management Speech and Text Analytics
0 yesterday by Tracy Vickers