Discussion

  Thread Subject Replies Last Post Status
Incremental updates messages / duplication of data to data warehouse 5 25 minutes ago by Stuart Gielen
Original post by Jeroen van der Sandt
New analytics activity API 11 an hour ago by Robert Wakefield-Carl
Original post by Anton Vroon
concurrent session
 
Genesys Cloud Topics Telephony
1 an hour ago by Robert Wakefield-Carl
Original post by Asim Shakeel
Storage for old recordings from Verint for compliance purposes
 
Genesys Cloud Topics Implementation
0 an hour ago by Vinoth Mohan
Transfer to number interaction
 
Genesys Cloud Topics Architecture and Design
5 an hour ago by Anton Vroon
Original post by Neo Molao
Pre Call Work
 
Genesys Cloud Topics Telephony
2 2 hours ago by Cressida Gioiella
File encryption
 
Genesys Cloud Topics Omni-Channel ...
0 2 hours ago by Hugo Vargas
Web Message, red X mark next to grey tinted message
 
Genesys Cloud Topics Digital Channels
0 3 hours ago by James Terry
Valid email address
 
Genesys Cloud Topics Unsure/Other
2 3 hours ago by Matthew Brannon
Upcoming New Feature - Dictionary Management in UI
 
Genesys Cloud Topics Roadmap/New Features
5 3 hours ago by Francisco Alvarez
Original post by Leor Grebler
Is it Possible to put agent in Busy state (maybe secondary Busy status) after the end of an interaction or end of ACD call 0 4 hours ago by Sagar Tawde
List of Error Code Explanations
 
Genesys Cloud Topics Reporting/Analytics
13 4 hours ago by Somsak Treeyakit
Original post by Tyler Peters
Time off manager- Auto approvals outside of an agents shift
 
Workforce Engagement Management Workforce Management Time Off/HRIS
11 5 hours ago by Damaris Scott
Original post by Pablo Flores
How do I create a new role to allow a user to view Audits in Interaction Details only? 0 6 hours ago by Qan T
Call Evaluation Forms
 
Genesys Cloud Topics Implementation
4 6 hours ago by Caitlyn Petrousek
SLA Credits
 
Genesys Cloud Topics Unsure/Other
0 6 hours ago by Giancarlo Sassi
Who WON Sustainability Trivia? Find out here!
1 7 hours ago by Amy Sessions
Original post by Nicole Milliken
Winner for Sustainability Trivia Revealed!
 
Genesys Casual Events
0 7 hours ago by Nicole Milliken
Agent calls handled by skill
 
Genesys Cloud Topics Reporting/Analytics
3 8 hours ago by Robert Wakefield-Carl
Original post by Gina Palmer
Geolocation
 
Genesys Cloud Topics Reporting/Analytics
4 8 hours ago by Paul Simpson
Original post by Cody Herr
Consultation
 
Genesys Cloud Topics Unsure/Other
2 8 hours ago by Caitlyn Petrousek
Schedule Callback
 
Genesys Cloud Topics Outbound
4 8 hours ago by Paul Simpson
Original post by Christina Bowens
Is Hold Considered "On Queue" time for Conformance Calculation
 
Workforce Engagement Management Reports
3 8 hours ago by Jay Langsford
Original post by Gina Palmer
New collapsible cards in Architect actions 8 8 hours ago by Amelie Wisniak
Beta - Collapsible cards in Architect actions 0 8 hours ago by Amelie Wisniak
Messaging Campaign Schedule - Error While Updating
 
PureConnect Topics Outbound
0 9 hours ago by Rob Falkowski
Is there a way to export all the workstation details via csv format
 
PureConnect Topics Telephony
1 9 hours ago by Aaron Lael
Original post by Anush Shetty
Chat bot not appearing on the customers site 0 9 hours ago by Richard Craig
Genesys Cloud CX Release Notes - May 20 2024
 
Genesys Cloud Topics Roadmap/New Features
0 9 hours ago by Antwuan Rencher
Dashboards Beta
 
Genesys Cloud CX - Beta HQ Beta Announcement
2 10 hours ago by Nikhil Ponnam
Original post by Daniel Cross
QOTM: You + eBike = Answer!
 
Genesys Casual Events General
24 10 hours ago by Steph Voelker
Original post by Nicole Milliken
Post Call Action
 
Genesys Cloud Topics Architecture and Design
2 12 hours ago by Sumant Barik
GCX-GCP Exam 6 16 hours ago by Ashwath Pranav Karthikeyan
Original post by Tracee Baddley
Regarding "Canned Responses user interface enhancements"
 
Genesys Cloud Topics Platform Administration
0 16 hours ago by Karl Beal
Genesys Predictive Engagement 2 18 hours ago by Phaneendra Avatapalli
Set up UAT Environment in Genesys Cloud production Org 2 22 hours ago by Vaun McCarthy
Original post by Kristan Petit
Automatically unmute the customer during consult
 
Genesys Cloud Topics Implementation
1 23 hours ago by Robert Wakefield-Carl
Original post by Lakshmanakumar Krishnasamy
Switching from one business unit to another
 
Genesys Cloud Topics System Administration
1 23 hours ago by Robert Wakefield-Carl
Original post by Charlie Meitzen
GDPR Consent when offering callbacks
 
Genesys Cloud Topics Architecture and Design
1 yesterday by Robert Wakefield-Carl
Original post by Pascale Fontaine
Transfer call with skill 3 yesterday by Anton Vroon
Original post by Irina Milstein
Swearing words intent exclusion 2 yesterday by Anton Vroon
Original post by Rohit Dhar
S3 Bulk export for a queue for historical date 3 2 days ago by Khurshid Ali
Chat Errors
 
Genesys Cloud Topics Unsure/Other
1 2 days ago by Cameron Tomlin
Original post by Angelica Howard
Adding multiple days of Time Off
 
Workforce Engagement Management Workforce Management Time Off/HRIS
1 3 days ago by Damaris Scott
Original post by Silvia Schuts
Report on interaction recorded and records listen by supervisors
 
Genesys Cloud Topics Reporting/Analytics
1 3 days ago by Sriram L
Original post by Lionel Florence
Automatically Log Agents On-Queue when Signing Into Genesys
 
Genesys Cloud Topics Routing (ACD/IVR) Unsure/Other
3 3 days ago by Breno Canyggia Ferreira Marreco
Original post by Nicki Dehn
Pulling all agents attached to a skill
 
Workforce Engagement Management Reports
1 3 days ago by Breno Canyggia Ferreira Marreco
Original post by Jon Goodman
Display name on callouts 4 3 days ago by Ernest John Nuque
Original post by Amber Krueger
Upcoming Agent UI Update - Multi-contextual Panels 27 3 days ago by Howard Frenkel
Original post by Ricky Phung
Chat GPT live assistant/translation 3 3 days ago by Jobie Gilchrist
Original post by dawn weston