Discussion

  Thread Subject Replies Last Post Status
Beta - Advanced Architect Execution Data & Replay Mode 20 30 minutes ago by Amelie Wisniak
Canned Responses Admin UI Refresh - Coming Soon!
 
Genesys Cloud Topics Digital Channels
4 an hour ago by Dewald Smit
Original post by Marudhu Pandian
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
13 2 hours ago by Danald Lee
Original post by Matt Lawson
Chat GPT live assistant/translation 0 2 hours ago by dawn weston
SSO Connections 4 3 hours ago by Robert Wakefield-Carl
Original post by Richard Craig
whatsapp digital bot flow - message sender not to see the initial greeting again if he second time send message. 0 3 hours ago by Mahesh Jain
Interaction and Bot Report
 
Genesys Cloud Topics Conversational AI ...
0 3 hours ago by Abdulquadir Shaikh
Call Data Action in call flow fail 4 4 hours ago by Richard Schott
Original post by Nuttapong Limadisai
đź“Ł Announcing Advanced Architect Execution Data and Replay Mode! 8 4 hours ago by Paul McGurn
Original post by Amelie Wisniak
Report on interaction recorded and records listen by supervisors
 
Genesys Cloud Topics Reporting/Analytics
0 5 hours ago by Lionel Florence
Deflection of async message interaction to any other channel.
 
Genesys Cloud Topics Digital Channels
4 5 hours ago by Deepti Srivastava
Web Message
 
Genesys Cloud Topics Digital Channels
1 7 hours ago by Angelo Cicchitto
Original post by Sajed Salah
Answered Vs Handling - Specifically for Threaded Emails
 
Genesys Cloud Topics Digital Channels
2 7 hours ago by Riyaz Kothia
Automatically unmute the customer during consult
 
Genesys Cloud Topics Implementation
0 8 hours ago by Lakshmanakumar Krishnasamy
Interaction and Bot Report
1 8 hours ago by Amanda Halpin
Original post by Abdulquadir Shaikh
SDK for open messaging within mobile applications.
 
Genesys Cloud Topics Roadmap/New Features
2 8 hours ago by Deepti Srivastava
Salesforce API Integration works in test but doesn't update when called in data action
 
Genesys Cloud Topics Integrations
2 11 hours ago by Maureen Shaw
masking custom variables in Architect
 
Genesys Cloud Topics Architecture and Design
3 11 hours ago by Anton Vroon
Original post by Deepti Srivastava
Geolocation 1 12 hours ago by Hammed Lawal
Original post by Cody Herr
What does the Update data do in this call flow?
 
Genesys Cloud Topics Unsure/Other
4 12 hours ago by Qan T
Customer-initiated suppression of hold music
 
Genesys Cloud Topics Unsure/Other
7 17 hours ago by Jennifer Paton
WebRTC MediaHelper software?
 
Genesys Cloud Topics Unsure/Other
2 17 hours ago by Stephane Halter
Original post by Curtis Goodell
Call Evaulation Data Integration
 
Genesys Cloud Topics Integrations
2 18 hours ago by Caitlyn Petrousek
Only One Picture Can Contain 9,624 Community Posts 2 19 hours ago by Anton Vroon
Original post by Matt Lawson
Tracking how many times caller selected to go to Calling group
 
Genesys Cloud Topics Reporting/Analytics
1 19 hours ago by Anton Vroon
Original post by Martin Black
Consultation
 
Genesys Cloud Topics Unsure/Other
0 20 hours ago by Caitlyn Petrousek
Call Evaluation Forms
 
Genesys Cloud Topics Implementation
0 20 hours ago by Caitlyn Petrousek
Switching from one business unit to another
 
Genesys Cloud Topics System Administration
0 20 hours ago by Charlie Meitzen
Is it possible to extract agent stats on deactivated agents?
 
Genesys Cloud Topics Reporting/Analytics
2 20 hours ago by Tina Yocum
Time Off Request Calendar Legend
 
Workforce Engagement Management Workforce Management Scheduling
10 21 hours ago by Damaris Scott
Original post by Jacqueline Turner
Upcoming Beta - Direct Routing
 
Genesys Cloud CX - Beta HQ Beta Announcement
80 22 hours ago by Eric Starrett
Original post by trey buck
Invitation to user testing sessions 0 23 hours ago by Olga Revilla
Suggest Ideal Time
 
Workforce Engagement Management Scheduling
2 yesterday by ANA BELEN ALONSO VIDALES
Manually assign a waiting call to another queue
 
Workforce Engagement Management Workforce Management
0 yesterday by MĂłnica Bermejo
Email queues - Send auto reply based on subject header
 
Genesys Cloud Topics Digital Channels
3 yesterday by Emily Callander
Quality Evaluation Policy parameters
 
Genesys Cloud Topics Quality Management
1 yesterday by Herrick Mai
Original post by Robert Niblock
Inbound Call Flow
 
Genesys Cloud Topics Routing (ACD/IVR)
6 yesterday by Paul Simpson
Original post by Matthew Tipler
Recording audio stereo 2 yesterday by Jobie Gilchrist
Original post by Rihab BEN MALEK
GDPR Consent when offering callbacks
 
Genesys Cloud Topics Architecture and Design
0 yesterday by Pascale Fontaine
API to end After Call
 
Genesys Cloud Topics System Administration
1 yesterday by Cameron Tomlin
Original post by Karthi Muthukrishnan
Shift Bidding In CX Cloud
 
Workforce Engagement Management Workforce Management
11 yesterday by Olga Revilla
Original post by Chris Alwood
Need help with utilization labels
 
Genesys Cloud Topics Routing (ACD/IVR)
6 yesterday by Ryan Reynolds
Agent UI - New messaging component - Beta
 
Genesys Cloud CX - Beta HQ Beta Announcement Now Recruiting
2 yesterday by Mate Janos Foldi
Outbound Call - Triggers, Workflow Data, and Integration 2 yesterday by Muhammad Zubair Awan
Original post by Matt Riedl
Restrict agent from seeing / hearing any call recording/screen recording
 
Genesys Cloud Topics Quality Management
7 yesterday by Andy Jackson
Original post by Clayton Curtis
QOTM: You + eBike = Answer!
 
Genesys Casual Events General
22 yesterday by Shane Ward
Original post by Nicole Milliken
Genesys Predictive Engagement 0 yesterday by Phaneendra Avatapalli
What has you excited about Xperience? 12 yesterday by Anton Vroon
Original post by Matt Lawson
Handle time broken down
 
Genesys Cloud Topics Reporting/Analytics
1 yesterday by Anton Vroon
Original post by Sujatha Ganapathy
New analytics activity API 0 yesterday by Anton Vroon