Discussion

  Thread Subject Replies Last Post Status
Recording audio stereo 0 an hour ago by Rihab BEN MALEK
Inbound Call Flow
 
Genesys Cloud Topics Routing (ACD/IVR)
3 an hour ago by Matthew Tipler
Customer-initiated suppression of hold music
 
Genesys Cloud Topics Unsure/Other
2 an hour ago by Jennifer Paton
Need help with utilization labels
 
Genesys Cloud Topics Routing (ACD/IVR)
6 2 hours ago by Ryan Reynolds
Agent UI - New messaging component - Beta
 
Genesys Cloud CX - Beta HQ Beta Announcement Now Recruiting
2 2 hours ago by Mate Janos Foldi
Outbound Call - Triggers, Workflow Data, and Integration 2 2 hours ago by Muhammad Zubair Awan
Original post by Matt Riedl
Restrict agent from seeing / hearing any call recording/screen recording
 
Genesys Cloud Topics Quality Management
7 3 hours ago by Andy Jackson
Original post by Clayton Curtis
QOTM: You + eBike = Answer!
 
Genesys Casual Events General
22 6 hours ago by Shane Ward
Original post by Nicole Milliken
masking custom variables in Architect
 
Genesys Cloud Topics Architecture and Design
1 6 hours ago by Anton Vroon
Original post by Deepti Srivastava
Genesys Predictive Engagement 0 7 hours ago by Phaneendra Avatapalli
What has you excited about Xperience? 12 8 hours ago by Anton Vroon
Original post by Matt Lawson
Call Data Action in call flow fail 2 8 hours ago by Anton Vroon
Original post by Nuttapong Limadisai
Handle time broken down
 
Genesys Cloud Topics Reporting/Analytics
1 8 hours ago by Anton Vroon
Original post by Sujatha Ganapathy
New analytics activity API 0 9 hours ago by Anton Vroon
What does the Update data do in this call flow?
 
Genesys Cloud Topics Unsure/Other
1 9 hours ago by Anton Vroon
Original post by Qan T
Is it possible to extract agent stats on deactivated agents?
 
Genesys Cloud Topics Reporting/Analytics
0 13 hours ago by Tina Yocum
Trimming confirmation string format
 
Genesys Cloud Topics Conversational AI ...
2 13 hours ago by Vikki Papesh
Salesforce API Integration works in test but doesn't update when called in data action
 
Genesys Cloud Topics Integrations
0 13 hours ago by Maureen Shaw
Schedule Callback
 
Genesys Cloud Topics Outbound
0 16 hours ago by Christina Bowens
A NEW Genesys Cloud Q&A Show: Outbound Email Campaigns!
 
Genesys Cloud Topics Community Videos ...
4 16 hours ago by Robert Wittmer
Original post by Nicole Milliken
Upcoming Agent UI Changes - New email component 34 17 hours ago by Carlos Alonso
Original post by Mate Janos Foldi
Routing TFN to Queue
 
Genesys Cloud Topics Routing (ACD/IVR)
5 17 hours ago by Paul Simpson
Original post by Craig Fickes
A quick question regarding routing (ACD)
 
Genesys Cloud Topics Routing (ACD/IVR)
4 18 hours ago by Paul Simpson
Original post by Jeong Yoon Cho
Dashboards
 
Genesys Cloud Topics Reporting/Analytics
5 18 hours ago by Mark Pierson
Original post by Mikaylah Smith
Files are not being displayed to the user in WhatsApp conversations.
 
Genesys Cloud Topics Integrations
2 18 hours ago by Roberto Covarrubia
Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
 
Workforce Engagement Management Scheduling
3 18 hours ago by Olga Revilla
Original post by Andrea Rushfeldt
Genesys Forecast FTE needs
 
Workforce Engagement Management Workforce Management Forecasting Scheduling
4 18 hours ago by Olga Revilla
Original post by Cody Herr
Adding an ad-hoc activity to a schedule
 
Workforce Engagement Management Forecasting Scheduling
7 18 hours ago by Olga Revilla
Original post by David Branigan
Workplan and Forecast are set up to run schedules to 8pm, but the schedules are only generating 8:00am - 4:00pm
 
Workforce Engagement Management Scheduling
2 18 hours ago by Olga Revilla
Original post by Nathan Gould
Using profile fields for schedule generation 3 18 hours ago by Olga Revilla
Original post by Aparna Peri
Agent Log Off 2 18 hours ago by Olga Revilla
Original post by Addison Hild
Removing Inactive Agents from Work Plans
 
Workforce Engagement Management Workforce Management Configuration Scheduling
1 18 hours ago by Olga Revilla
Original post by Lisa Johnson
Suggest Ideal Time
 
Workforce Engagement Management Scheduling
1 18 hours ago by Olga Revilla
Original post by ANA BELEN ALONSO VIDALES
Start/End time Interval - Intraday Monitoring 0 18 hours ago by Tam Cao
WFM Scheduled > Required Staff (What to do?) 7 18 hours ago by Olga Revilla
Original post by Breno Canyggia Ferreira Marreco
Time off manager- Auto approvals outside of an agents shift
 
Workforce Engagement Management Workforce Management Time Off/HRIS
9 18 hours ago by Olga Revilla
Original post by Pablo Flores
Shift Bidding In CX Cloud
 
Workforce Engagement Management Workforce Management
9 18 hours ago by Olga Revilla
Original post by Chris Alwood
Feedback: Agents missing from schedules 3 19 hours ago by Olga Revilla
Original post by Jacqueline Turner
API to end After Call
 
Genesys Cloud Topics System Administration
0 20 hours ago by Karthi Muthukrishnan
Agent calls handled by skill
 
Genesys Cloud Topics Reporting/Analytics
0 20 hours ago by Gina Palmer
Forwarding calls into the Survey is impossible for one agent
 
Genesys Cloud Topics Unsure/Other
1 20 hours ago by Jan Heinonen
Original post by Katrin Ludwig
Need to create a new role for "live monitoring" only - Are these the correct permissions? 2 21 hours ago by Qan T
Bulk update delete date of recordings not in-scope of any policies
 
Genesys Cloud Topics Quality Management
3 21 hours ago by Daniel Ho
Original post by Anna Jhane Mulinyawe
Outbound route international
 
Genesys Cloud Topics Outbound Telephony
1 21 hours ago by Jason Kleitz
Original post by Nuttapong Limadisai
Genesys Cloud Release Notes | May 13 2024
 
Workforce Engagement Management Speech and Text Analytics
0 22 hours ago by Tracy Vickers
Genesys Cloud CX Release Notes - May 13 2024
 
Genesys Cloud Topics Roadmap/New Features
0 22 hours ago by Antwuan Rencher
Introducing World's First Agent Empathy Feature 2 22 hours ago by Anik Dey
Real-Time Dashboard Hurdles & Performance View Errors - Your Expertise Needed! 2 yesterday by Sergio Vázquez Martín
ACD Web Chat - improved behavior on Custom Attributes updates via Flow
 
Genesys Cloud Topics Digital Channels
2 yesterday by Angelo Cicchitto
Incremental updates messages / duplication of data to data warehouse 0 yesterday by Jeroen van der Sandt