Discussion

  Thread Subject Replies Last Post Status
Adding multiple days of Time Off
 
Workforce Engagement Management Workforce Management Time Off/HRIS
1 2 hours ago by Damaris Scott
Original post by Silvia Schuts
Report on interaction recorded and records listen by supervisors
 
Genesys Cloud Topics Reporting/Analytics
1 4 hours ago by Sriram L
Original post by Lionel Florence
Pre Call Work
 
Genesys Cloud Topics Telephony
0 4 hours ago by Cressida Gioiella
Automatically Log Agents On-Queue when Signing Into Genesys
 
Genesys Cloud Topics Routing (ACD/IVR) Unsure/Other
3 5 hours ago by Breno Canyggia Ferreira Marreco
Original post by Nicki Dehn
Pulling all agents attached to a skill
 
Workforce Engagement Management Reports
1 5 hours ago by Breno Canyggia Ferreira Marreco
Original post by Jon Goodman
Post Call Action
 
Genesys Cloud Topics Architecture and Design
1 5 hours ago by Breno Canyggia Ferreira Marreco
Original post by Sumant Barik
Display name on callouts 4 5 hours ago by Ernest John Nuque
Original post by Amber Krueger
Upcoming Agent UI Update - Multi-contextual Panels 27 5 hours ago by Howard Frenkel
Original post by Ricky Phung
S3 Bulk export for a queue for historical date 0 6 hours ago by Khurshid Ali
Chat GPT live assistant/translation 3 8 hours ago by Jobie Gilchrist
Original post by dawn weston
Is Hold Considered "On Queue" time for Conformance Calculation
 
Workforce Engagement Management Reports
1 9 hours ago by Jay Langsford
Original post by Gina Palmer
Mask the ANI from the agent screen
 
Genesys Cloud Topics Unsure/Other
1 10 hours ago by Sriram L
Original post by Vijaylaxmi Singh
QOTM: You + eBike = Answer!
 
Genesys Casual Events General
23 13 hours ago by Ashiesh Sharma
Original post by Nicole Milliken
Deflection of async message interaction to any other channel.
 
Genesys Cloud Topics Digital Channels
5 15 hours ago by Deepti Srivastava
Transfer call with skill 1 18 hours ago by Anton Vroon
Original post by Irina Milstein
COMPOSER LOGGING
 
Genesys Multicloud On-Premises Topics Genesys Engage Prem Dev
0 18 hours ago by Gaurav Kishore
Outbound Call - Triggers, Workflow Data, and Integration 9 22 hours ago by Matt Riedl
Beta - Advanced Architect Execution Data & Replay Mode 28 22 hours ago by Amelie Wisniak
Handle time broken down
 
Genesys Cloud Topics Reporting/Analytics
3 yesterday by Anton Vroon
Original post by Sujatha Ganapathy
whatsapp digital bot flow - message sender not to see the initial greeting again if he second time send message. 3 yesterday by Anton Vroon
Original post by Mahesh Jain
GCX-GCP Exam 5 yesterday by Tracee Baddley
Upcoming Beta - Direct Routing
 
Genesys Cloud CX - Beta HQ Beta Announcement
84 yesterday by Paul Simpson
Original post by trey buck
Dial fresh leads on priority
 
Genesys Cloud Topics Outbound
1 yesterday by Robert Wakefield-Carl
Original post by Hasitha Perera
External Contacts - division awareness
 
Genesys Cloud Topics Platform Administration
1 yesterday by Amanda Marshall
Original post by Becky Powell
Knowledge Optimizer
 
Genesys Cloud Topics Conversational AI ...
0 yesterday by Nicole VanWie
Automatic Time Zone Mapping Fail - Canada? 2 yesterday by Ryan Ness
Original post by Patrick Rada
Suggest Ideal Time
 
Workforce Engagement Management Scheduling
5 yesterday by ANA BELEN ALONSO VIDALES
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
14 yesterday by Sean Lindsay
Original post by Matt Lawson
Agent Active Queue Overview
 
Genesys Cloud Topics Reporting/Analytics
2 yesterday by Chris Diaper
Original post by Cody Herr
To Division or not to Division - what is the correct way to handle Dev/UAT/Prod 11 yesterday by Savino Ricci
Original post by Robert Wakefield-Carl
How to save the entire output of an API in the contract?
 
Genesys Cloud Topics Integrations
1 yesterday by Anton Vroon
Original post by Anush Shetty
Geolocation
 
Genesys Cloud Topics Reporting/Analytics
3 yesterday by Anton Vroon
Original post by Cody Herr
Recording audio stereo 3 yesterday by Nick Tait
Original post by Rihab BEN MALEK
Web Messaging and Teams Integration
 
Genesys Cloud Topics Integrations
1 yesterday by Anton Vroon
Original post by Nick Kieffer
Interaction and Bot Report
 
Genesys Cloud Topics Conversational AI ...
1 yesterday by Anton Vroon
Original post by Abdulquadir Shaikh
📣📣🎉AI in Resource Management - Learn More 🎉📣📣
 
Workforce Engagement Management Forecasting
0 2 days ago by Tracy Vickers
Labels
 
Genesys Cloud Topics Unsure/Other
0 2 days ago by Amanda Douglas
concurrent session
 
Genesys Cloud Topics Telephony
0 2 days ago by Asim Shakeel
WebRTC MediaHelper software?
 
Genesys Cloud Topics Unsure/Other
3 2 days ago by Brian Dupuis
Original post by Curtis Goodell
Canned Responses Admin UI Refresh - Coming Soon!
 
Genesys Cloud Topics Digital Channels
7 2 days ago by Marudhu Pandian
SDK for open messaging within mobile applications.
 
Genesys Cloud Topics Roadmap/New Features
3 2 days ago by Brian Dupuis
Original post by Deepti Srivastava
Time off manager- Auto approvals outside of an agents shift
 
Workforce Engagement Management Workforce Management Time Off/HRIS
10 2 days ago by Shannon Hellner
Original post by Pablo Flores
Topics
2 2 days ago by Cody Herr
Queue Segmentation for Canned Responses - Coming Soon!
 
Genesys Cloud Topics Digital Channels
2 2 days ago by Marudhu Pandian
Chat Errors
 
Genesys Cloud Topics Unsure/Other
0 2 days ago by Angelica Howard
Set up UAT Environment in Genesys Cloud production Org 0 2 days ago by Kristan Petit
SSO Connections 4 2 days ago by Robert Wakefield-Carl
Original post by Richard Craig
Call Data Action in call flow fail 4 2 days ago by Richard Schott
Original post by Nuttapong Limadisai
📣 Announcing Advanced Architect Execution Data and Replay Mode! 8 2 days ago by Paul McGurn
Original post by Amelie Wisniak
Web Message
 
Genesys Cloud Topics Digital Channels
1 2 days ago by Angelo Cicchitto
Original post by Sajed Salah