Discussion

  Thread Subject Replies Last Post Status
What has you excited about Xperience? 11 33 minutes ago by Bob Hall
Original post by Matt Lawson
Unlocking a call flow properly?
 
Genesys Cloud Topics System Administration
2 an hour ago by Muhammad Zubair Awan
Original post by Qan T
A Community First - Sustainability Trivia Updates
0 an hour ago by Matt Lawson
Audit an Evaluator
 
Genesys Cloud Topics Quality Management
4 an hour ago by Cynthia Stickland
QOTM: You + eBike = Answer!
 
Genesys Casual Events General
18 an hour ago by Matt Lawson
Original post by Nicole Milliken
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
11 an hour ago by Rihab BEN MALEK
Original post by Matt Lawson
Web Message and PCI Compliance
 
Genesys Cloud Topics Digital Channels
1 an hour ago by Garan Weber
Original post by Tonya Keith
Bulk recording export in native Genesys 2 an hour ago by Brandon Hamilton
Audit Retention Policy update - 1 Year max 0 2 hours ago by Chris Fischer
Feedback: Agents missing from schedules 2 2 hours ago by Jacqueline Turner
Real-Time Dashboard Hurdles & Performance View Errors - Your Expertise Needed! 1 2 hours ago by Garan Weber
Original post by Sergio Vázquez Martín
Beta - Advanced Architect Execution Data & Replay Mode 10 3 hours ago by Paul McGurn
Original post by Amelie Wisniak
Interaction - Participant Data
 
Genesys Cloud Topics Reporting/Analytics
7 3 hours ago by Ismail Zniber
Original post by Neil Jones
Time Off Request Calendar Legend
 
Workforce Engagement Management Workforce Management Scheduling
9 3 hours ago by Jay Langsford
Original post by Jacqueline Turner
Restrict agent from seeing / hearing any call recording/screen recording
 
Genesys Cloud Topics Quality Management
3 4 hours ago by Daniel Ho
Original post by Clayton Curtis
Users Not Responding
 
Genesys Cloud Topics Routing (ACD/IVR)
26 4 hours ago by Pat Johnson
Original post by Angelica Howard
Upcoming Agent UI Changes - New email component 32 4 hours ago by Jan Heinonen
Original post by Mate Janos Foldi
Agent Interacting Status More Than Logged In Time
 
Genesys Cloud Topics Unsure/Other
6 5 hours ago by Georgy Rudnev
Original post by John Ohlund
Email disconnecting before being processed by email flow
 
Genesys Cloud Topics Digital Channels
4 5 hours ago by Breno Canyggia Ferreira Marreco
Original post by Amit Deepchand
Handling the asynchronous nature of Web Messaging. 5 5 hours ago by Nichole Conway
Original post by Aaron Montanari
Beta - Data Tables User Interface Update 30 11 hours ago by Jero Meseguer Alcain
Original post by Amelie Wisniak
Where do I find the Participant ID?
 
Genesys Cloud Topics Architecture and Design
2 11 hours ago by Niel Vicente
Original post by Reuben Goodwin
Get participant from inqueue flow behavior 1 11 hours ago by Niel Vicente
📣📣🎉AI in Speech and Text Analytics - Learn More 🎉📣📣
 
Workforce Engagement Management Speech and Text Analytics
0 11 hours ago by Tracy Vickers
Media type 'Messaging' canned responses not showing images
 
Genesys Cloud Topics Omni-Channel ...
1 13 hours ago by Anton Vroon
Original post by Elaine May
What Update Data and Set Participant Data do in these call flows?
 
Genesys Cloud Topics Architecture and Design
3 14 hours ago by Qan T
Architect Inbound Message Flow Transfer to ACD Error
 
Genesys Cloud Topics Routing (ACD/IVR)
4 15 hours ago by Breno Canyggia Ferreira Marreco
Original post by Wendy Yang
API to find all abandon calls
 
Genesys Cloud Topics Reporting/Analytics
2 16 hours ago by Anton Vroon
Original post by Arun Kumar
Administrative ability to require WebRTC Media Helper - Rollout Paused
 
Genesys Cloud Topics System Administration Telephony
21 18 hours ago by Clare Wallace
Original post by David Van Milligan
đź“Ł Announcing Advanced Architect Execution Data and Replay Mode! 6 20 hours ago by Amelie Wisniak
Routing TFN to Queue
 
Genesys Cloud Topics Routing (ACD/IVR)
1 22 hours ago by Breno Canyggia Ferreira Marreco
Original post by Craig Fickes
Call Evaluations
 
Certification Community Genesys Cloud
0 23 hours ago by Caitlyn Petrousek
Dashboards & Reports Featuring Secondary Agent Presence
8 yesterday by Cody Cash
Original post by Nick Payton
Difference between Alert - No answer and Not Responding
 
Genesys Cloud Topics Reporting/Analytics
8 yesterday by Judith Jimenez
Original post by Christine Serapiglia
Viewing/exporting time off requests for set period/year
 
Workforce Engagement Management Reports Time Off/HRIS
1 yesterday by Tracy Vickers
Original post by James Learmonth
Multiple Day Interval Report
 
Genesys Cloud Topics Reporting/Analytics
16 yesterday by Maisey Harris
Original post by John Codispoti
issue when trying to consult from Genesys to a Teams User
 
PureConnect Topics Ask Me Anything (AMA)
0 yesterday by Muhammed Moosa
Trivia Tower - Sustainability Trivia (Win a Prize) 0 yesterday by Matt Lawson
Trivia Tower - Sustainability Trivia (Win a Prize)
 
Genesys Cloud Topics Unsure/Other
0 yesterday by Matt Lawson
Auto summarization stored anywhere?
 
Genesys Cloud CX - Beta HQ Unsure/Other
1 yesterday by Matt Lawson
Original post by Clayton Curtis
Export Panel Enhancements Temporarily Disabled
 
Genesys Cloud Topics Reporting/Analytics
3 yesterday by Greg Cole
Genesys Cloud for Salesforce - Related To field
 
Genesys Cloud Topics Integrations
3 yesterday by Richard Schott
Original post by Alessandro Iuliano
Inactive user loses role
 
Genesys Cloud Topics System Administration
2 yesterday by Michael Schimento
Beta - New AudioHook queue setting and Architect flow action
 
Genesys Cloud Architect Integrations User Created   AudioHook   BYOTConnectors Genesys Cloud CX - Beta HQ Beta Announcement
16 yesterday by Bingkai Miao
Original post by Rebecca Owens
Trying to convert .sasf to .wav files
 
PureConnect Topics Unsure/Other
5 yesterday by Gideon Val Villorente
Original post by Brad Knierim
First Contact Resolution solution?
 
Genesys Cloud Topics Reporting/Analytics
6 yesterday by Nicholas Squires
Post-flow action
 
Genesys Cloud Topics Architecture and Design
10 yesterday by Neo Molao
How to validate (logical decision) if the user has a 'supervisor role' using API? 4 yesterday by Khurshid Ali
WebRTC - Visitor calling from Website?
 
Genesys Cloud Topics Telephony
5 yesterday by Yaw Chin
Using profile fields for schedule generation 2 yesterday by Aparna Peri