Discussion

  Thread Subject Replies Last Post Status
Outbound Call - Triggers, Workflow Data, and Integration 7 an hour ago by Muhammad Zubair Awan
Original post by Matt Riedl
Recording audio stereo 3 an hour ago by Nick Tait
Original post by Rihab BEN MALEK
Web Messaging and Teams Integration
 
Genesys Cloud Topics Integrations
1 an hour ago by Anton Vroon
Original post by Nick Kieffer
Interaction and Bot Report
 
Genesys Cloud Topics Conversational AI ...
1 an hour ago by Anton Vroon
Original post by Abdulquadir Shaikh
whatsapp digital bot flow - message sender not to see the initial greeting again if he second time send message. 1 an hour ago by Anton Vroon
Original post by Mahesh Jain
Beta - Advanced Architect Execution Data & Replay Mode 21 an hour ago by Cameron Stone
Original post by Amelie Wisniak
📣📣🎉AI in Resource Management - Learn More 🎉📣📣
 
Workforce Engagement Management Forecasting
0 3 hours ago by Tracy Vickers
Labels
 
Genesys Cloud Topics Unsure/Other
0 4 hours ago by Amanda Douglas
concurrent session
 
Genesys Cloud Topics Telephony
0 4 hours ago by Asim Shakeel
WebRTC MediaHelper software?
 
Genesys Cloud Topics Unsure/Other
3 4 hours ago by Brian Dupuis
Original post by Curtis Goodell
Canned Responses Admin UI Refresh - Coming Soon!
 
Genesys Cloud Topics Digital Channels
7 5 hours ago by Marudhu Pandian
SDK for open messaging within mobile applications.
 
Genesys Cloud Topics Roadmap/New Features
3 5 hours ago by Brian Dupuis
Original post by Deepti Srivastava
Suggest Ideal Time
 
Workforce Engagement Management Scheduling
3 5 hours ago by Shannon Hellner
Original post by ANA BELEN ALONSO VIDALES
Time off manager- Auto approvals outside of an agents shift
 
Workforce Engagement Management Workforce Management Time Off/HRIS
10 5 hours ago by Shannon Hellner
Original post by Pablo Flores
Topics
2 5 hours ago by Cody Herr
Queue Segmentation for Canned Responses - Coming Soon!
 
Genesys Cloud Topics Digital Channels
2 5 hours ago by Marudhu Pandian
Geolocation 2 6 hours ago by Cody Herr
Chat Errors
 
Genesys Cloud Topics Unsure/Other
0 6 hours ago by Angelica Howard
To Division or not to Division - what is the correct way to handle Dev/UAT/Prod 10 6 hours ago by Kristan Petit
Original post by Robert Wakefield-Carl
Set up UAT Environment in Genesys Cloud production Org 0 7 hours ago by Kristan Petit
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
13 9 hours ago by Danald Lee
Original post by Matt Lawson
Chat GPT live assistant/translation 0 10 hours ago by dawn weston
SSO Connections 4 10 hours ago by Robert Wakefield-Carl
Original post by Richard Craig
Call Data Action in call flow fail 4 11 hours ago by Richard Schott
Original post by Nuttapong Limadisai
📣 Announcing Advanced Architect Execution Data and Replay Mode! 8 11 hours ago by Paul McGurn
Original post by Amelie Wisniak
Report on interaction recorded and records listen by supervisors
 
Genesys Cloud Topics Reporting/Analytics
0 12 hours ago by Lionel Florence
Deflection of async message interaction to any other channel.
 
Genesys Cloud Topics Digital Channels
4 12 hours ago by Deepti Srivastava
Web Message
 
Genesys Cloud Topics Digital Channels
1 14 hours ago by Angelo Cicchitto
Original post by Sajed Salah
Answered Vs Handling - Specifically for Threaded Emails
 
Genesys Cloud Topics Digital Channels
2 15 hours ago by Riyaz Kothia
Automatically unmute the customer during consult
 
Genesys Cloud Topics Implementation
0 15 hours ago by Lakshmanakumar Krishnasamy
Interaction and Bot Report
1 15 hours ago by Amanda Halpin
Original post by Abdulquadir Shaikh
Salesforce API Integration works in test but doesn't update when called in data action
 
Genesys Cloud Topics Integrations
2 18 hours ago by Maureen Shaw
masking custom variables in Architect
 
Genesys Cloud Topics Architecture and Design
3 18 hours ago by Anton Vroon
Original post by Deepti Srivastava
What does the Update data do in this call flow?
 
Genesys Cloud Topics Unsure/Other
4 19 hours ago by Qan T
Customer-initiated suppression of hold music
 
Genesys Cloud Topics Unsure/Other
7 yesterday by Jennifer Paton
Call Evaulation Data Integration
 
Genesys Cloud Topics Integrations
2 yesterday by Caitlyn Petrousek
Only One Picture Can Contain 9,624 Community Posts 2 yesterday by Anton Vroon
Original post by Matt Lawson
Tracking how many times caller selected to go to Calling group
 
Genesys Cloud Topics Reporting/Analytics
1 yesterday by Anton Vroon
Original post by Martin Black
Consultation
 
Genesys Cloud Topics Unsure/Other
0 yesterday by Caitlyn Petrousek
Call Evaluation Forms
 
Genesys Cloud Topics Implementation
0 yesterday by Caitlyn Petrousek
Switching from one business unit to another
 
Genesys Cloud Topics System Administration
0 yesterday by Charlie Meitzen
Is it possible to extract agent stats on deactivated agents?
 
Genesys Cloud Topics Reporting/Analytics
2 yesterday by Tina Yocum
Time Off Request Calendar Legend
 
Workforce Engagement Management Workforce Management Scheduling
10 yesterday by Damaris Scott
Original post by Jacqueline Turner
Upcoming Beta - Direct Routing
 
Genesys Cloud CX - Beta HQ Beta Announcement
80 yesterday by Eric Starrett
Original post by trey buck
Invitation to user testing sessions 0 yesterday by Olga Revilla
Manually assign a waiting call to another queue
 
Workforce Engagement Management Workforce Management
0 yesterday by Mónica Bermejo
Email queues - Send auto reply based on subject header
 
Genesys Cloud Topics Digital Channels
3 yesterday by Emily Callander
Quality Evaluation Policy parameters
 
Genesys Cloud Topics Quality Management
1 yesterday by Herrick Mai
Original post by Robert Niblock
Inbound Call Flow
 
Genesys Cloud Topics Routing (ACD/IVR)
6 yesterday by Paul Simpson
Original post by Matthew Tipler
GDPR Consent when offering callbacks
 
Genesys Cloud Topics Architecture and Design
0 yesterday by Pascale Fontaine