Discussion

  Thread Subject Replies Last Post Status
Is there a way to export all the workstation details via csv format
 
PureConnect Topics Telephony
0 2 hours ago by Anush Shetty
Incremental updates messages / duplication of data to data warehouse 3 2 hours ago by Stuart Gielen
Original post by Jeroen van der Sandt
New analytics activity API 2 2 hours ago by Richard Chandler
Original post by Anton Vroon
GCX-GCP Exam 6 3 hours ago by Ashwath Pranav Karthikeyan
Original post by Tracee Baddley
Regarding "Canned Responses user interface enhancements"
 
Genesys Cloud Topics Platform Administration
0 3 hours ago by Karl Beal
Genesys Predictive Engagement 2 4 hours ago by Phaneendra Avatapalli
Set up UAT Environment in Genesys Cloud production Org 2 8 hours ago by Vaun McCarthy
Original post by Kristan Petit
Dashboards Beta
 
Genesys Cloud CX - Beta HQ Beta Announcement
0 10 hours ago by Daniel Cross
Automatically unmute the customer during consult
 
Genesys Cloud Topics Implementation
1 10 hours ago by Robert Wakefield-Carl
Original post by Lakshmanakumar Krishnasamy
Consultation
 
Genesys Cloud Topics Unsure/Other
1 10 hours ago by Robert Wakefield-Carl
Original post by Caitlyn Petrousek
Call Evaluation Forms
 
Genesys Cloud Topics Implementation
1 10 hours ago by Robert Wakefield-Carl
Original post by Caitlyn Petrousek
Switching from one business unit to another
 
Genesys Cloud Topics System Administration
1 10 hours ago by Robert Wakefield-Carl
Original post by Charlie Meitzen
GDPR Consent when offering callbacks
 
Genesys Cloud Topics Architecture and Design
1 10 hours ago by Robert Wakefield-Carl
Original post by Pascale Fontaine
Transfer to number interaction
 
Genesys Cloud Topics Architecture and Design
2 11 hours ago by Anton Vroon
Original post by Neo Molao
Transfer call with skill 3 11 hours ago by Anton Vroon
Original post by Irina Milstein
Swearing words intent exclusion 2 11 hours ago by Anton Vroon
Original post by Rohit Dhar
Schedule Callback
 
Genesys Cloud Topics Outbound
1 11 hours ago by Robert Wakefield-Carl
Original post by Christina Bowens
Agent calls handled by skill
 
Genesys Cloud Topics Reporting/Analytics
1 11 hours ago by Robert Wakefield-Carl
Original post by Gina Palmer
S3 Bulk export for a queue for historical date 3 yesterday by Khurshid Ali
Chat Errors
 
Genesys Cloud Topics Unsure/Other
1 yesterday by Cameron Tomlin
Original post by Angelica Howard
Pre Call Work
 
Genesys Cloud Topics Telephony
1 yesterday by Sriram L
Original post by Cressida Gioiella
Adding multiple days of Time Off
 
Workforce Engagement Management Workforce Management Time Off/HRIS
1 2 days ago by Damaris Scott
Original post by Silvia Schuts
Report on interaction recorded and records listen by supervisors
 
Genesys Cloud Topics Reporting/Analytics
1 2 days ago by Sriram L
Original post by Lionel Florence
Automatically Log Agents On-Queue when Signing Into Genesys
 
Genesys Cloud Topics Routing (ACD/IVR) Unsure/Other
3 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Nicki Dehn
Pulling all agents attached to a skill
 
Workforce Engagement Management Reports
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Jon Goodman
Post Call Action
 
Genesys Cloud Topics Architecture and Design
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Sumant Barik
Display name on callouts 4 2 days ago by Ernest John Nuque
Original post by Amber Krueger
Upcoming Agent UI Update - Multi-contextual Panels 27 2 days ago by Howard Frenkel
Original post by Ricky Phung
Chat GPT live assistant/translation 3 2 days ago by Jobie Gilchrist
Original post by dawn weston
Is Hold Considered "On Queue" time for Conformance Calculation
 
Workforce Engagement Management Reports
1 2 days ago by Jay Langsford
Original post by Gina Palmer
Mask the ANI from the agent screen
 
Genesys Cloud Topics Unsure/Other
1 2 days ago by Sriram L
Original post by Vijaylaxmi Singh
QOTM: You + eBike = Answer!
 
Genesys Casual Events General
23 3 days ago by Ashiesh Sharma
Original post by Nicole Milliken
Deflection of async message interaction to any other channel.
 
Genesys Cloud Topics Digital Channels
5 3 days ago by Deepti Srivastava
COMPOSER LOGGING
 
Genesys Multicloud On-Premises Topics Genesys Engage Prem Dev
0 3 days ago by Gaurav Kishore
Outbound Call - Triggers, Workflow Data, and Integration 9 3 days ago by Matt Riedl
Beta - Advanced Architect Execution Data & Replay Mode 28 3 days ago by Amelie Wisniak
Handle time broken down
 
Genesys Cloud Topics Reporting/Analytics
3 3 days ago by Anton Vroon
Original post by Sujatha Ganapathy
whatsapp digital bot flow - message sender not to see the initial greeting again if he second time send message. 3 3 days ago by Anton Vroon
Original post by Mahesh Jain
Upcoming Beta - Direct Routing
 
Genesys Cloud CX - Beta HQ Beta Announcement
84 3 days ago by Paul Simpson
Original post by trey buck
Dial fresh leads on priority
 
Genesys Cloud Topics Outbound
1 3 days ago by Robert Wakefield-Carl
Original post by Hasitha Perera
External Contacts - division awareness
 
Genesys Cloud Topics Platform Administration
1 3 days ago by Amanda Marshall
Original post by Becky Powell
Knowledge Optimizer
 
Genesys Cloud Topics Conversational AI ...
0 3 days ago by Nicole VanWie
Automatic Time Zone Mapping Fail - Canada? 2 3 days ago by Ryan Ness
Original post by Patrick Rada
Suggest Ideal Time
 
Workforce Engagement Management Scheduling
5 3 days ago by ANA BELEN ALONSO VIDALES
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
14 3 days ago by Sean Lindsay
Original post by Matt Lawson
Agent Active Queue Overview
 
Genesys Cloud Topics Reporting/Analytics
2 4 days ago by Chris Diaper
Original post by Cody Herr
To Division or not to Division - what is the correct way to handle Dev/UAT/Prod 11 4 days ago by Savino Ricci
Original post by Robert Wakefield-Carl
How to save the entire output of an API in the contract?
 
Genesys Cloud Topics Integrations
1 4 days ago by Anton Vroon
Original post by Anush Shetty
Geolocation
 
Genesys Cloud Topics Reporting/Analytics
3 4 days ago by Anton Vroon
Original post by Cody Herr
Recording audio stereo 3 4 days ago by Nick Tait
Original post by Rihab BEN MALEK