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Outbound Call - Triggers, Workflow Data, and Integration
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0
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26 minutes ago
by
Matt Riedl
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What does the Update data do in this call flow?
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0
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31 minutes ago
by
Qan T
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Is it possible to extract agent stats on deactivated agents?
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0
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an hour ago
by
Tina Yocum
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Trimming confirmation string format
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2
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an hour ago
by
Vikki Papesh
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Salesforce API Integration works in test but doesn't update when called in data action
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0
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an hour ago
by
Maureen Shaw
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Handle time broken down
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0
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2 hours ago
by
Sujatha Ganapathy
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Schedule Callback
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0
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4 hours ago
by
Christina Bowens
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QOTM: You + eBike = Answer!
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21
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4 hours ago
by
Angelica Howard
Original post by
Nicole Milliken
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A NEW Genesys Cloud Q&A Show: Outbound Email Campaigns!
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4
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4 hours ago
by
Robert Wittmer
Original post by
Nicole Milliken
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Call Data Action in call flow fail
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1
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5 hours ago
by
Breno Canyggia Ferreira Marreco
Original post by
Nuttapong Limadisai
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Upcoming Agent UI Changes - New email component
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34
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5 hours ago
by
Carlos Alonso
Original post by
Mate Janos Foldi
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Routing TFN to Queue
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5
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5 hours ago
by
Paul Simpson
Original post by
Craig Fickes
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Restrict agent from seeing / hearing any call recording/screen recording
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6
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5 hours ago
by
Clayton Curtis
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A quick question regarding routing (ACD)
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4
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5 hours ago
by
Paul Simpson
Original post by
Jeong Yoon Cho
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Dashboards
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5
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5 hours ago
by
Mark Pierson
Original post by
Mikaylah Smith
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Files are not being displayed to the user in WhatsApp conversations.
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2
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6 hours ago
by
Roberto Covarrubia
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Genesys Forecast FTE needs
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4
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6 hours ago
by
Olga Revilla
Original post by
Cody Herr
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Adding an ad-hoc activity to a schedule
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7
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6 hours ago
by
Olga Revilla
Original post by
David Branigan
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Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
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3
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6 hours ago
by
Olga Revilla
Original post by
Andrea Rushfeldt
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Workplan and Forecast are set up to run schedules to 8pm, but the schedules are only generating 8:00am - 4:00pm
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2
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6 hours ago
by
Olga Revilla
Original post by
Nathan Gould
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Using profile fields for schedule generation
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3
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6 hours ago
by
Olga Revilla
Original post by
Aparna Peri
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Agent Log Off
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2
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6 hours ago
by
Olga Revilla
Original post by
Addison Hild
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Removing Inactive Agents from Work Plans
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1
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6 hours ago
by
Olga Revilla
Original post by
Lisa Johnson
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Suggest Ideal Time
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1
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6 hours ago
by
Olga Revilla
Original post by
ANA BELEN ALONSO VIDALES
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Start/End time Interval - Intraday Monitoring
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0
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6 hours ago
by
Tam Cao
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WFM Scheduled > Required Staff (What to do?)
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7
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6 hours ago
by
Olga Revilla
Original post by
Breno Canyggia Ferreira Marreco
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Time off manager- Auto approvals outside of an agents shift
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9
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6 hours ago
by
Olga Revilla
Original post by
Pablo Flores
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Shift Bidding In CX Cloud
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9
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6 hours ago
by
Olga Revilla
Original post by
Chris Alwood
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Need help with utilization labels
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5
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7 hours ago
by
Andy Jackson
Original post by
Ryan Reynolds
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Feedback: Agents missing from schedules
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3
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7 hours ago
by
Olga Revilla
Original post by
Jacqueline Turner
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API to end After Call
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0
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7 hours ago
by
Karthi Muthukrishnan
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Agent calls handled by skill
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0
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8 hours ago
by
Gina Palmer
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Forwarding calls into the Survey is impossible for one agent
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1
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8 hours ago
by
Jan Heinonen
Original post by
Katrin Ludwig
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Need to create a new role for "live monitoring" only - Are these the correct permissions?
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2
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8 hours ago
by
Qan T
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Bulk update delete date of recordings not in-scope of any policies
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3
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9 hours ago
by
Daniel Ho
Original post by
Anna Jhane Mulinyawe
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Outbound route international
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1
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9 hours ago
by
Jason Kleitz
Original post by
Nuttapong Limadisai
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Genesys Cloud Release Notes | May 13 2024
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0
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9 hours ago
by
Tracy Vickers
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Genesys Cloud CX Release Notes - May 13 2024
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0
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9 hours ago
by
Antwuan Rencher
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Introducing World's First Agent Empathy Feature
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2
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10 hours ago
by
Anik Dey
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Inbound Call Flow
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2
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10 hours ago
by
Sergey Dzyuba
Original post by
Matthew Tipler
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Real-Time Dashboard Hurdles & Performance View Errors - Your Expertise Needed!
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2
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12 hours ago
by
Sergio Vázquez Martín
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ACD Web Chat - improved behavior on Custom Attributes updates via Flow
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2
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13 hours ago
by
Angelo Cicchitto
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Incremental updates messages / duplication of data to data warehouse
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0
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13 hours ago
by
Jeroen van der Sandt
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Genesys CX behavior after Out of the Office is turned off
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1
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14 hours ago
by
Amanda Halpin
Original post by
April Uran
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Quality Evaluation Policy parameters
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0
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15 hours ago
by
Robert Niblock
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Genesys Cloud Universal Messaging
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3
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16 hours ago
by
Richard Chandler
Original post by
Nuttapong Limadisai
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Queue Segmentation for Canned Responses - Coming Soon!
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1
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17 hours ago
by
Ram Prashanth Muralikrishnan
Original post by
Marudhu Pandian
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Swearing words intent exclusion
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0
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17 hours ago
by
Rohit Dhar
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SDK for open messaging within mobile applications.
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0
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18 hours ago
by
Deepti Srivastava
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Monitor Issue
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4
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18 hours ago
by
成成 張
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