Discussion

  Thread Subject Replies Last Post Status
List of Error Code Explanations
 
Genesys Cloud Topics Reporting/Analytics
13 20 minutes ago by Somsak Treeyakit
Original post by Tyler Peters
Time off manager- Auto approvals outside of an agents shift
 
Workforce Engagement Management Workforce Management Time Off/HRIS
11 40 minutes ago by Damaris Scott
Original post by Pablo Flores
New analytics activity API 8 an hour ago by Robert Wakefield-Carl
Original post by Anton Vroon
How do I create a new role to allow a user to view Audits in Interaction Details only? 0 an hour ago by Qan T
Call Evaluation Forms
 
Genesys Cloud Topics Implementation
4 an hour ago by Caitlyn Petrousek
SLA Credits
 
Genesys Cloud Topics Unsure/Other
0 2 hours ago by Giancarlo Sassi
Who WON Sustainability Trivia? Find out here!
1 2 hours ago by Amy Sessions
Original post by Nicole Milliken
Winner for Sustainability Trivia Revealed!
 
Genesys Casual Events
0 2 hours ago by Nicole Milliken
Agent calls handled by skill
 
Genesys Cloud Topics Reporting/Analytics
3 3 hours ago by Robert Wakefield-Carl
Original post by Gina Palmer
Geolocation
 
Genesys Cloud Topics Reporting/Analytics
4 3 hours ago by Paul Simpson
Original post by Cody Herr
Consultation
 
Genesys Cloud Topics Unsure/Other
2 4 hours ago by Caitlyn Petrousek
Schedule Callback
 
Genesys Cloud Topics Outbound
4 4 hours ago by Paul Simpson
Original post by Christina Bowens
Is Hold Considered "On Queue" time for Conformance Calculation
 
Workforce Engagement Management Reports
3 4 hours ago by Jay Langsford
Original post by Gina Palmer
New collapsible cards in Architect actions 8 4 hours ago by Amelie Wisniak
Beta - Collapsible cards in Architect actions 0 4 hours ago by Amelie Wisniak
Messaging Campaign Schedule - Error While Updating
 
PureConnect Topics Outbound
0 4 hours ago by Rob Falkowski
Is there a way to export all the workstation details via csv format
 
PureConnect Topics Telephony
1 4 hours ago by Aaron Lael
Original post by Anush Shetty
Chat bot not appearing on the customers site 0 4 hours ago by Richard Craig
Genesys Cloud CX Release Notes - May 20 2024
 
Genesys Cloud Topics Roadmap/New Features
0 5 hours ago by Antwuan Rencher
Dashboards Beta
 
Genesys Cloud CX - Beta HQ Beta Announcement
2 5 hours ago by Nikhil Ponnam
Original post by Daniel Cross
QOTM: You + eBike = Answer!
 
Genesys Casual Events General
24 5 hours ago by Steph Voelker
Original post by Nicole Milliken
Transfer to number interaction
 
Genesys Cloud Topics Architecture and Design
3 6 hours ago by Neo Molao
Post Call Action
 
Genesys Cloud Topics Architecture and Design
2 7 hours ago by Sumant Barik
Incremental updates messages / duplication of data to data warehouse 3 11 hours ago by Stuart Gielen
Original post by Jeroen van der Sandt
GCX-GCP Exam 6 11 hours ago by Ashwath Pranav Karthikeyan
Original post by Tracee Baddley
Regarding "Canned Responses user interface enhancements"
 
Genesys Cloud Topics Platform Administration
0 12 hours ago by Karl Beal
Genesys Predictive Engagement 2 13 hours ago by Phaneendra Avatapalli
Set up UAT Environment in Genesys Cloud production Org 2 17 hours ago by Vaun McCarthy
Original post by Kristan Petit
Automatically unmute the customer during consult
 
Genesys Cloud Topics Implementation
1 19 hours ago by Robert Wakefield-Carl
Original post by Lakshmanakumar Krishnasamy
Switching from one business unit to another
 
Genesys Cloud Topics System Administration
1 19 hours ago by Robert Wakefield-Carl
Original post by Charlie Meitzen
GDPR Consent when offering callbacks
 
Genesys Cloud Topics Architecture and Design
1 19 hours ago by Robert Wakefield-Carl
Original post by Pascale Fontaine
Transfer call with skill 3 20 hours ago by Anton Vroon
Original post by Irina Milstein
Swearing words intent exclusion 2 20 hours ago by Anton Vroon
Original post by Rohit Dhar
S3 Bulk export for a queue for historical date 3 2 days ago by Khurshid Ali
Chat Errors
 
Genesys Cloud Topics Unsure/Other
1 2 days ago by Cameron Tomlin
Original post by Angelica Howard
Pre Call Work
 
Genesys Cloud Topics Telephony
1 2 days ago by Sriram L
Original post by Cressida Gioiella
Adding multiple days of Time Off
 
Workforce Engagement Management Workforce Management Time Off/HRIS
1 3 days ago by Damaris Scott
Original post by Silvia Schuts
Report on interaction recorded and records listen by supervisors
 
Genesys Cloud Topics Reporting/Analytics
1 3 days ago by Sriram L
Original post by Lionel Florence
Automatically Log Agents On-Queue when Signing Into Genesys
 
Genesys Cloud Topics Routing (ACD/IVR) Unsure/Other
3 3 days ago by Breno Canyggia Ferreira Marreco
Original post by Nicki Dehn
Pulling all agents attached to a skill
 
Workforce Engagement Management Reports
1 3 days ago by Breno Canyggia Ferreira Marreco
Original post by Jon Goodman
Display name on callouts 4 3 days ago by Ernest John Nuque
Original post by Amber Krueger
Upcoming Agent UI Update - Multi-contextual Panels 27 3 days ago by Howard Frenkel
Original post by Ricky Phung
Chat GPT live assistant/translation 3 3 days ago by Jobie Gilchrist
Original post by dawn weston
Mask the ANI from the agent screen
 
Genesys Cloud Topics Unsure/Other
1 3 days ago by Sriram L
Original post by Vijaylaxmi Singh
Deflection of async message interaction to any other channel.
 
Genesys Cloud Topics Digital Channels
5 3 days ago by Deepti Srivastava
COMPOSER LOGGING
 
Genesys Multicloud On-Premises Topics Genesys Engage Prem Dev
0 3 days ago by Gaurav Kishore
Outbound Call - Triggers, Workflow Data, and Integration 9 3 days ago by Matt Riedl
Beta - Advanced Architect Execution Data & Replay Mode 28 3 days ago by Amelie Wisniak
Handle time broken down
 
Genesys Cloud Topics Reporting/Analytics
3 3 days ago by Anton Vroon
Original post by Sujatha Ganapathy
whatsapp digital bot flow - message sender not to see the initial greeting again if he second time send message. 3 3 days ago by Anton Vroon
Original post by Mahesh Jain