We have a specific group of employees who create their own schedules. In Genesys, we would like to utilize preferences so they can submit the schedule they want to work daily/weekly/monthly. During testing, we discovered that the granted preferences do not guarantee a schedule that matches.
We have completed three separate tests using the following Preference Fulfillment Options as the build parameters:
1. Force Maximum Preference Fulfillment
2. Prioritization None, Emphasis Strong, Fulfillment 100-100%
3. Prioritization None, Emphasis None, Fulfillment 100-100%
In each test, the schedules built did not match the granted Preferences. The employee's preference was 9:00am-2:00pm daily with Saturday and Sunday off. The schedule built for them was 9:00am-2:00pm Tuesday-Thursday with Sunday, Monday, Friday, and Saturday off. Another employee's granted Preferences were 7:55am-2:15pm Monday-Friday and the built schedules were Monday 9:15am-11:15am, Tuesday off, Wednesday 8:00am-10:00am, Thursday off, Friday 11:45am-1:15pm, Saturday and Sunday off.
Does anyone have recommendations on how to successfully utilize the Schedule Build Wizard to generate schedules that 100% match an employee's preferences? In the examples above, the employees had only one Preference for each week.
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Sarah Chavez
Whirlpool Corporation
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