skansakar | 2016-12-22 23:24:59 UTC | #1
Hi,
I am trying to perform various call controls such as wrapup by calling patchConversationIdParticipantsParticipantId and I am getting a HTTP code 403 saying "Requestor lacks permission to record this participant."
I have tried the work around suggested in the https://developer.mypurecloud.com/forum/t/wrapup-api-retrun-403-error/614 but still getting the error. Any ideas?
com.mypurecloud.sdk.ApiException: {"status":403,"code":"forbidden","message":"Requestor lacks permission to record this participant.","details":[],"errors":[]}
RogierBosch | 2016-12-23 07:11:22 UTC | #2
skansakar, post:1, topic:737
patchConversation
In the API it self there is a line of code regarding patchConversation. There he does something with "Recording": Default.. An normal user hasn't got permission to do this.
I am not a developer but we had same problem and made a fix. I can ask the developer where and what he changed in the SDK.
tim.smith | 2016-12-27 14:29:24 UTC | #3
The API shouldn't be doing anything with recording unless you're sending a value for the recording parameter. Can you provide more information about how you're constructing the request and a correlation ID from the response?
system | 2017-08-28 19:29:31 UTC | #4
This post was migrated from the old Developer Forum.
ref: 737